PC crashes at random with no errors

[lili_kilia]

Hey forum!

I wish I can update this thread with good news, but unfortunately the crashing issue has happened again.

After the maintenance last week, I've mentioned in my previous post that I've also tried to do a clean uninstall of all my Nvidia drivers/app from my PC through Window Settings. From then, I've been playing an average of 2 hours per day with no issues at all.

Today, I've been playing since morning, for over 7 hours now, played multiple trials, leveling dungeons and MSQ dungeons. Everything was fine until the cutscene after defeating the boss in "The Singularity Reactor (MSQ)". The scene shows Estinien receiving the eye that the WoL handed over and he was saying something.

That moment is when the game crashed my PC. What happened was the same, with my PC's fan blasting at full speed, screen turns black and the background music playing. I had to do a manual restart of my PC to actually get anything to work.

After a restart, I went back into the game and the game restarted the cutscene. Once again, it crashed at the very same scene. The crashing on the same scene happened 3 times.

However, on the 4th time, I tried to reduce to the size of the game's window to the smallest size it can get before the scene (about the size of a default youtube video? it might be slightly bigger) and it stopped crashing. It's awfully weird and I'm not sure if it's my PC that is causing it or the game?

Would appreciate any advise!

[Ysraphel]

Hey forum!

I wish I can update this thread with good news, but unfortunately the crashing issue has happened again.

After the maintenance last week, I've mentioned in my previous post that I've also tried to do a clean uninstall of all my Nvidia drivers/app from my PC through Window Settings. From then, I've been playing an average of 2 hours per day with no issues at all.

Today, I've been playing since morning, for over 7 hours now, played multiple trials, leveling dungeons and MSQ dungeons. Everything was fine until the cutscene after defeating the boss in "The Singularity Reactor (MSQ)". The scene shows Estinien receiving the eye that the WoL handed over and he was saying something.

That moment is when the game crashed my PC. What happened was the same, with my PC's fan blasting at full speed, screen turns black and the background music playing. I had to do a manual restart of my PC to actually get anything to work.

After a restart, I went back into the game and the game restarted the cutscene. Once again, it crashed at the very same scene. The crashing on the same scene happened 3 times.

However, on the 4th time, I tried to reduce to the size of the game's window to the smallest size it can get before the scene (about the size of a default youtube video? it might be slightly bigger) and it stopped crashing. It's awfully weird and I'm not sure if it's my PC that is causing it or the game?

Would appreciate any advise!

Did you managed to fix it? Did SE even helped you?

[Azdrazak]

OP - I was having this exact same issue on FF, Overwatch, and other games. PC would hard crash, all fans would kick into overdrive.

I replaced my PSU and I haven't had any PC crashes since. I am now having issues where FFXIV just randomly disappears with no error or anything, but my entire system doesn't crash...

You could be having a power supply issue like I was..OR..

If you're running discord, try disabling hardware acceleration in the options (there two separate places) - this is causing crashes for some people.

[KaninUlam]

Where is the second place to turn off hardware acceleration on discord? I did the one under Settings > Appearance.