An unexpected error has occurred every time i start quest

[snuffem]

I keep trying to do the post-shadowbringers quest "A whale's tale" and every time the cutscene starts, the game crashes. I have only had one other instance of this same error, and it is when I did Eden's Verse: Refulgence and getting into duty crashed my game, but loading it again was fine and I could do the duty normally.

I can not proceed through the story at all due to this error.
I have tried doing a clean-boot, updating drivers, disabling all overlays, moving the game from my external hard drive to my SSD, changing the compatibility and disabling fullscreen optimizations, unplugging extra USBs, resetting all settings, using dx9 instead of 11, making sure it is not over heating, and probably more attempts I've lost track of. I tried just about every solution that I've seen suggested on this forum and my last resort is uninstalling the game due to my really slow internet speed it would take 3 days to reinstall the game.

here is my system information

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Caz\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU	Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 4  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	A.60
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16342.086MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	18774.086MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 445.788GB    SYSTEM_FREEDISC_SPACE 155.070GB
SYSTEM_STORAGE	F:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 3726.005GB    SYSTEM_FREEDISC_SPACE 2025.048GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8171.043 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.21.0014.4250
SYSTEM_GRAPHICS_DRIVER_DATE	2/23/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8171.043 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd5965e649b796e5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.21.0014.4250
SYSTEM_GRAPHICS_DRIVER_DATE	2/23/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Headset Earphone (Corsair VOID PRO USB Gaming Headset)
SYSTEM_SOUND_DEVICE_ID	{3AB585FF-BA9F-44B1-AAD7-58BCE2C67632}
SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION	6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	7/30/2018 00:00:00
SYSTEM_SOUND	VX238 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{0608544F-40D2-44F0-9EF2-807F82022E64}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	7/21/2019 00:00:00
SYSTEM_SOUND	VG245 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{3C3B8507-CD3A-4A9A-A97C-7060BE25C5EF}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	7/21/2019 00:00:00
SYSTEM_SOUND	Speakers (FaceRig Virtual Audio Driver)
SYSTEM_SOUND_DEVICE_ID	{8137C9C9-4E80-4DA1-9842-F690887F8F99}
SYSTEM_SOUND_DEVICE_NAME	Larmkanal.sys
SYSTEM_SOUND_DRIVER_VERSION	6.03.9600.17246
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	4/1/2015 00:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7DA93020-36F8-11E9-8007444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7DA97E40-36F8-11E9-8008444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{0EBAB770-7037-11E8-8001444553540000}
SYSTEM_INPUT_NAME	Wireless Controller
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 6  SYSTEM_GAMEPAD_BUTTON 14  SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT	{7DA893E0-36F8-11E9-8001444553540000}
SYSTEM_INPUT_NAME	ROG STRIX FLARE
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 4096  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7DA90910-36F8-11E9-8005444553540000}
SYSTEM_INPUT_NAME	Corsair VOID PRO USB Gaming Headset 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 2  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7DA8E200-36F8-11E9-8002444553540000}
SYSTEM_INPUT_NAME	ROG STRIX FLARE
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 184  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7DA8E200-36F8-11E9-8003444553540000}
SYSTEM_INPUT_NAME	ROG STRIX FLARE
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7DA97E40-36F8-11E9-8009444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7DA90910-36F8-11E9-8004444553540000}
SYSTEM_INPUT_NAME	ROG STRIX FLARE
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7DA9A550-36F8-11E9-800A444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
boot
Technical Support - Post New Thread - Google Chrome
#final-fantasy-talks - Discord
Microsoft Text Input Application
GeForce Experience
New Tab - Google Chrome




-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	00003590
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	00002650
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe	000021F8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	000018AC
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe	00000FB4
C:\Program Files\Tablet\Pen\Pen_TouchUser.exe	000015CC
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe	00000F78
C:\Program Files\Tablet\Wacom\Wacom_TouchUser.exe	00001758
C:\Program Files\WinZip\WinZip Smart Monitor\WinZipCompressionSmartMonitor.exe	000015A0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe	00002544
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe	00002498
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.135.0_x64__8wekyb3d8bbwe\YourPhone.exe	000025D8
C:\Users\Caz\AppData\Local\Discord\app-0.0.306\Discord.exe	00002E00
C:\Users\Caz\Documents\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	00001710
C:\Users\Caz\Documents\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00001D88
C:\WINDOWS\Explorer.EXE	00000E5C
C:\WINDOWS\System32\svchost.exe	00002080
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe	00000C24
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	00001A30
C:\WINDOWS\system32\ApplicationFrameHost.exe	0000311C
C:\WINDOWS\system32\DllHost.exe	00001EB4
C:\WINDOWS\system32\SearchFilterHost.exe	000018DC
C:\WINDOWS\system32\SettingSyncHost.exe	0000270C
C:\WINDOWS\system32\conhost.exe	00001170
C:\WINDOWS\system32\ctfmon.exe	00000D38
C:\WINDOWS\system32\sihost.exe	00000B14
C:\WINDOWS\system32\svchost.exe	000010E4
C:\WINDOWS\system32\taskhostw.exe	00002F6C
C:\Windows\System32\RuntimeBroker.exe	00000504
C:\Windows\System32\smartscreen.exe	00001CDC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	000035E8

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this crash? Were there any updates or changes made to the computer that coincide with the crash?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[snuffem]

Hello, I resubbed to the game on last wednesday which was the 4th. I hadn’t played the game since October, but my computer hasn’t gone through any major changes other than maybe a windows update.
I’ve been experiencing the crash since I first tried initiating this quest, which has maybe been for about four days.

[Einmimiria]

Thank you for the reply snuffem.

If you have not attempted a reinstall of the game, I'd suggest doing so. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

Additionally, can you provide the full error message? Providing a screenshot of it will work.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[snuffem]

Hello again, I have re-installed the game now. After doing so, the quest giver Urianger is now in a different location and the quest starts normally without any crashes. Thank you for your time. Also, I think the image I posted is the full error? I never got any other information from it other than what I have first posted a picture of.