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  1. #1
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the reply Nashens.

    Try some of the following troubleshooting if you haven't done so already:

    1) Do a clean reinstall of your graphics card drivers.

    2) Close any unnecessary programs, including any overlays (Geforce Experience, Steam Overlay, etc.)

    3) Turn off Fullscreen Optimizations. Right click the FFXIV boot file and select properties. Then under the compatibility tab there will be a check box labeled "Disable Full Screen Optimizations". Check it and click apply.

    4) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  2. #2
    Player
    Ashien's Avatar
    Join Date
    Jul 2019
    Posts
    3
    Character
    R'an Faleioux
    World
    Louisoix
    Main Class
    Black Mage Lv 80

    I think I found something...

    Hello guys,

    I am having the exact same trouble - open launcher, sign in, press play and ge t the message.

    So far I have tried most of the things online, like anybody else, however the only thing that has worked for me was to restart computer, and before anything else launched (Discord, Epic launcher etc.), to get to Steam and start it off. And if I ever turned the game off, I would have to do another restart/clean boot.

    Now here comes the funny thing, and don't take it for granted yet as it worked twice only so far, my Wallpaper engine crashed while playing the game first time due to RAM leak (kinda funny when having 32GBs but that's not the point)...

    The fact that wallpaper engine crashed is the only different thing that has changed on my side in the past 3 weeks of having this trouble and this is the first and only time I am turning the game on and off - I will continue to test this tomorrow and let you know.

    Reason why I am replying this is I noticed you have Wallpaper engine as well running in background from the report - try to shut it down and let us know if it changed anything.

    Kindd Regards,

    Nick
    (0)