Instant DC upon selecting a character with no error message when using DX11

[Ashley123]

I've tried swapping to DX9 but I still get random DCs with no error message after roughly 10-15 minutes of gameplay.

I'm playing on the steam version if that matters. The game is running on admin mode, and I've already reinstalled it once. I've just updated all my drivers/windows software, but nothing has worked so far. I did not install any new software or update any existing software on the day this issue occurred. The game first crashed when I entered the azim steppes while leveling in stormblood during a session of which I had already been playing for about 2 hours. The game has consistently been crashing ever since.



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[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Were any updates or changes made to the PC? Additionally could you provide the error message you receiving in your next reply?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Ashley123]

As mentioned in the post, this occurred in the middle of a play session where no updates were made to the PC, and no error messages came up. If it matters, after this occurred, I updated my GPU (geforce 1060) driver to 442.50

[Ashley123]

Hi, I've been trying to make some progress on the game by running it on DX9 despite the intermittent crashes as mentioned in the OP (with no error messages too). I've reached a new problem, whereby I am led to a main story quest that loads a cutscene. My game is unable to load the cutscene: the loading symbol continues spinning, no sound plays, but when I press alt+f4, the game is capable of opening a dialogue asking if I wish to quit the game. Not sure if this is related to the DX11/DX9 issue? At any rate, I would greatly appreciate a further response.

[Dynratygus]

Good morning and thank you for the reply.

Are you able to to do a cleanboot? : Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Ashley123]

Hi, thank you for your response. I did not attempt the cleanboot, but I managed to solve the issue by reinstalling the game for a 2nd time, except this time into another SSD.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!