constant 9002 error

[Amenako]

Hello there I have been having constant 9002 error. i will get dc'ed every 2 hours in game, its almost clockwork at this point. for example i start playing around 6pm pst time and i will alway s get dce'ed around 8pm pst time. I recently bought a new modem and router but those should't be the issue and this did start up during the 5.2 patch drop, and ive seen plenty of reports lately for the 9002 error since the 5.2 patch.

[Rhaervis]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,

We apologize for the delay in our response, please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[PeeweeHardwell]

I found the solution for the disconnection every 2 hours, but maybe could be applied to others randoms disconnections with error 90k.
After a lot of test i identified the problem in my end, my router after 2H and 5 minutes had a DHCP release, causing some package lost and the disconnection with the error 90K.
I own 2 router Netgear R6900P and R7000P both router have the same issue, after read in their forum seams to be more people are experiencing the same behavior, with those two router and others due to the firmware is basically the same for must of them.
My solution, log on into the router menu(192.168.x.x) and activate QoS(Quality of Service) this will stop the disconnection every X amount of time, but depending on your connection this can have an impact in your connection. Any way is a good way to isolate yours constant disconnection.
Just activate QoS, apply the change, log off, reboot your router and modem and you should be online again. My advice not to mess with other options in the QoS like prioritize some connection and stuff like that.
I bought the Asus RT-AC68U and i did not have to do nothing, it worked great with no disconnection or other issues.
If anyone need more explanation just ask.

[Amenako]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,

We apologize for the delay in our response, please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hi there these trouble shoots didnt help me with my problem at all.

[Amenako]

I found the solution for the disconnection every 2 hours, but maybe could be applied to others randoms disconnections with error 90k.
After a lot of test i identified the problem in my end, my router after 2H and 5 minutes had a DHCP release, causing some package lost and the disconnection with the error 90K.
I own 2 router Netgear R6900P and R7000P both router have the same issue, after read in their forum seams to be more people are experiencing the same behavior, with those two router and others due to the firmware is basically the same for must of them.
My solution, log on into the router menu(192.168.x.x) and activate QoS(Quality of Service) this will stop the disconnection every X amount of time, but depending on your connection this can have an impact in your connection. Any way is a good way to isolate yours constant disconnection.
Just activate QoS, apply the change, log off, reboot your router and modem and you should be online again. My advice not to mess with other options in the QoS like prioritize some connection and stuff like that.
I bought the Asus RT-AC68U and i did not have to do nothing, it worked great with no disconnection or other issues.
If anyone need more explanation just ask.

Hi there, i have Netgear Nighthawk Ac2300, and i don't seem like my connection drop when it happens it is just Final Fantasy that drops on those times.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If it is only happening with one character, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue. Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Amenako]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If it is only happening with one character, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue. Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

hi there, i went and deleted the game and reinstalled it to see if that would even fix the problem.




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\omnid\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F7
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18752.797MB
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SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_DRIVER_DATE 3/3/2020 17:00:00
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SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
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SYSTEM_INPUT {4561F350-0958-11E9-8001444553540000}
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SYSTEM_INPUT {45621A60-0958-11E9-8002444553540000}
SYSTEM_INPUT_NAME Logitech Wireless Headset
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SYSTEM_INPUT {93ECE720-A0D7-11E9-8007444553540000}
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
NVIDIA GeForce Overlay
Razer Central


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 NPAPI
Adobe Flash Player 32 PPAPI
Google Chrome
Razer Synapse
Steam
Uplay
Anno 1800
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
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FINAL FANTASY XIV ONLINE
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Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Logitech Gaming Software 8.87
Mozilla Firefox 72.0.1 (x64 en-US)
Mozilla Maintenance Service
Divinity: Original Sin 2
Oxygen Not Included
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Malwarebytes version 3.8.3.2965
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
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NVIDIA Control Panel 442.59
NVIDIA Graphics Driver 442.59
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001A9C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00002ED8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002CC4
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 0000237C
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002C5C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002ABC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002FF8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000298C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000018B0
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 000026F0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.135.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001FC4
C:\Users\omnid\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002BDC
C:\Users\omnid\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00000C24
C:\WINDOWS\Explorer.EXE 0000159C
C:\WINDOWS\System32\rundll32.exe 00000D64
C:\WINDOWS\System32\svchost.exe 000026D8
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000219C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\PlacesServer.exe 00001670
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001EF4
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001CB8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001ACC
C:\WINDOWS\system32\SearchFilterHost.exe 00002C44
C:\WINDOWS\system32\SettingSyncHost.exe 00001FFC
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C:\WINDOWS\system32\conhost.exe 000020E4
C:\WINDOWS\system32\ctfmon.exe 00000CE8
C:\WINDOWS\system32\sihost.exe 00000A50
C:\WINDOWS\system32\svchost.exe 00001744
C:\WINDOWS\system32\taskhostw.exe 00000E24
C:\Windows\System32\RuntimeBroker.exe 00000444
C:\Windows\System32\SecurityHealthSystray.exe 00002AAC
C:\Windows\System32\smartscreen.exe 00002838

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend performing a Clean Boot on the desktop to see if the disconnections continue. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Amenako]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend performing a Clean Boot on the desktop to see if the disconnections continue. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

okay i will try that but i feel like its not gonna do anything since my ff14 client was working perfectly fine up until the 5.2 patch dropped and thats when these problems came up.

[Dynratygus]

Good morning and thank you for the reply.

Are you connected to the internet through WiFi or are you using an ethernet cable? Additionally, do you get disconnected in a specific location in game?

Thank you for visiting the Final Fantasy XIV Technical Support Forums