Melded materia deleted trying to glamour

[Alklios]

Good evening all!

I recently found my materia destroyed on my gear forbidden melded gear (ilvl 480). I had no idea what caused this until I had to re-read several times on a warning identifying the issue.

The Cause:

I placed my gear into the Glamour Dresser so that I could have a glamour plate of it and not have to keep casting glamour dispell when I change glamour plates to enjoy its appearance.

In reading the warning for the first attempt I could read out that soulbound, signatures removed, and durability set to 0%. I have an impairment which causes words to swim around or eventually become a mass of blob in low letter spacing from a recent visually impairing incident (welding related, not my cause).

So I failed to read that materia gets destroyed (quite literally devoid of my view, physically imperceptible at that time) and didn't even suspect it because it serves no practical function other than another gil-sink to destroy attached materia, as I thought at the time.

What I want:

A much more professionally made warning utilizing color cues, MUCH fewer words, and bullets rather than written list, such as:

Warning

A Glamour prism will be consumed for this glamour

The following customizations will be removed

*Materia

*Signatures

*Aetherial bonuses

The item will be spiritbonded and condition set to 0%

What I'd like:

A rollback of my character to a point before the materia destroying incidence occured. I understand this may be alot to ask for but I involuntarily (due to visual challenges) destroyed my materia from a poorly made warning.

Why I expect it:

I want Square Enix to exercise the same level of customer support I've experienced in other MMO titles such as WoW and GW2. I want devs and GMs in this game to show they care for the playerbase and respond to issues like these where handicaps cause people to perform unintended actions or circumstances arise and an increase in quality of life is needed.

For example, in WoW when my step brother quit the game and left behind characters my brother and friend enjoyed, Blizzard actually separated the characters into 2 different user accounts, and allowed them to refer a friend one another for a great leveling experience.

[Rongway]

After the warning pops up, it takes two deliberate clicks to complete the action.

The warning is there. If you're not 100% sure the warning isn't warning you about something you wanted to be warned about, read the warning thoroughly before you double confirm that you want to do what it's warning you you're about to do.

[Alklios]

After the warning pops up, it takes two deliberate clicks to complete the action.

The warning is there. If you're not 100% sure the warning isn't warning you about something you wanted to be warned about, read the warning thoroughly before you double confirm that you want to do what it's warning you you're about to do.

If you bothered to read the above, my complaint is about the failure to give effective notice.

Allude to reality, me walking in a business in Texas with a concealed firearm lacking 30.06 and 30.07 signs in a conspicuous manner cannot incriminate me on grounds that I failed to notice signage set too low or too high on their windows.

And print on any contract signed must be of a certain size and location because even deceptively formatted contracts can be held invalid in courts.

Inb4 hurr durr this is a video game not a court of law, I'm paying money for a service and improperly listed warnings giving one word among a wall of text instead of an ergonomic list to those of us with a few sight problems, is frankly taking advantage of a disability.

I mention this because failure of effective notice is a legitimate concept. I've pressed through the warning 400+ times well beyond the glamour cap not having materia to worry about so this one time mistake is extra punishing. Why did I fall for it? Materia is mentioned once in a wall of text without any bullet list or color discern.

[Alklios]

Warning

A Glamour prism will be consumed for this glamour

The following customizations will be removed

*Materia

*Signatures

*Aetherial bonuses

The item will be spiritbonded and condition set to 0%



Is much more ergonomic to the eyes and less strain on reading disabilities. This is why job aids and professional training manuals utilize such formats.

[Siliandra]

You clicked through the warnings fully aware of it and now you complain about it?
Then it's your own fault that you lost the materia.
SE made an excellent job to warn about everything that causes to lost something.
Besides if you enjoy the melded gear so much then buy/craft another copy of it and put the copy in the glamour chest.

[Alklios]

You clicked through the warnings fully aware of it and now you complain about it?
Then it's your own fault that you lost the materia.
SE made an excellent job to warn about everything that causes to lost something.
Besides if you enjoy the melded gear so much then buy/craft another copy of it and put the copy in the glamour chest.

You're quite literally ignoring everything I've written, willfully it appears. I was not effectively notified because of my visual impairment. One word among a wall of text.

I'm starting to get the vibes that you players and devs believe that failure to present a professionally made UI and accomodating vision needs should result in the disabled suffering.

Your last statement is a good solution to this problem but I've never had to get another piece of gear to glamour itself. The idea as a first thought sounds extremely silly (and is not an option for Unique gear). HQ unmelded gear is about 2.5-3m for full set on Crystal Data center. One expensive glamour set to workaround poor design. A topic for another post.

Not being aware of lost materia, I did not think of this.

[Alklios]

Original Post:


As frustratingly denied a response by a human being and being informed to post my case on Feedback forums, story is as follows.

Good evening GM support team,

I send this message to voice my complaint that materia that had been Forbidden Melded on most of my current gear has been destroyed due to placing the gear inside the glamour chest.

I am -extremely- upset because as it is known, forbidden melding is an extremely time consuming and resource consuming process.

I proceeded to place my current gear into the Glamour Chest to make a glamour plate of it since I enjoy its appearance, but I find it -extremely- arduous to have to remove the glamours each time I want to enjoy its appearance. I use glamour plates alot to change outfits for roleplaying.

I was not made aware of materia being lost in the glamour chest as there is no practical reason to do that. I only remembered glamour chest gear going to 0% Durability and becoming bound to the player so it could not be sold on the MB.

The notice for materia loss is represented in a few words at the bottom of a wall of text each time I load a piece of gear into the glamour chest, which itself is very tedious. This is not effective notice as it is not highlighted in red or another color and listed in bullet points, instead placed in paragraph form.

I am extremely upset to see my stats now heavily reduced as well as have a cushion of stats to help support my allies while keeping up my damage as a Red Mage.

I want my equipment to be melded to the way it was before I placed them in the chest, even if I must lose the current gear in a glamour plate in a rollback. I am requesting a rollback if there is no other solution.

Thank you.

tl;dr, I can't keep my glamours on my current gear that I like to use as an outfit as of itself because it is my highest ilvl. I need to cast dispell glamour on each piece to use the base outfit.

Placing my current forbidden melded gear into the glamour chest destroyed it all with a failure to effectively provide notice with 3 words in a wall of text.





According to Duke Law and Technology's "Who Owns the Virtual Items", (https://scholarship.law.duke.edu/cgi...6&context=dltr)

"Without the guidance of any property regime for virtual items,
some courts have simply chosen to treat virtual property as any other
personal property owned by the players" in response to a 2007 conviction in Japan, "(explaining that
when a Japanese woman destroyed her virtual ex-husband’s in-game character,
she was charged with illegally manipulating electronic data);"

They also cited in a 2007 Dutch conviction that "(explaining that the Dutch courts treated
the theft of virtual items in the game “Habbo” as theft of real-life personal
property was necessary because the players pay real-life cash to play the game
and for the virtual items)."

I have a claim to this property by United States consumer law, my materia that has been destroyed, and it is illegal by failure to provide effective notice that accommodates visual disabilities.

Furthermore, Section 5(a) of the Federal Trade Commission Act prohibits “unfair or deceptive acts or practices in or affecting commerce."
Deceptive practices are defined as those in which the seller misrepresents or misleads the consumer, and the misleading practice is substantial.

Substantial being I spent more than a day gathering capital to afford this Materia melding. I have a legitimate stake in my materia lost and cannot be argued as Square Enix's intellectual property due to my real time effort input and legitimate means of ascertation.

[MistakeNot]

If you bothered to read the above, my complaint is about the failure to give effective notice.

You are wrong there. The warning text is quite clear in its meaning, and is not unusually hard to read. It does not constitute a "wall of text" as you claim, but is just a single, relatively short, paragraph of text.
It is in fact far easier to read and understand the warning than it is to read and understand your complaint post.

[StouterTaru]

You don't own the virtual items in the game, SE does. It's in all caps and underlined in the user agreement:

YOU ACQUIRE NO OWNERSHIP OR PROPERTY RIGHTS IN ANY CHARACTER OR OTHER IN-GAME VIRTUAL GOOD, AND ARE ONLY LICENSED TO USE SUCH CHARACTERS AND ASSETS ASSOCIATED WITH YOUR FFXIV SERVICE ACCOUNT SUBJECT TO THE CONDITIONS SET FORTH IN THE AGREEMENTS. YOU AGREE THAT YOUR FFXIV SERVICE ACCOUNT AND ANY VIRTUAL GOODS AND CHARACTERS DO NOT HAVE ANY MONETARY VALUE. SQUARE ENIX MAY SUSPEND, TERMINATE, MODIFY, OR DELETE FFXIV SERVICE ACCOUNTS, CHARACTERS, VIRTUAL GOODS, OR THE SERVICE ALTOGETHER, AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE OR LIABILITY TO YOU.

[Doozer]

Buddy... it sucks that you lost that materia, but it tells you. It doesn't matter if it's not flashy or 'ergonomic'. You skipped over the text, clicked the check box, and clicked yes. Since you like irl comparisons... That's like signing a contract and then when something happens that you don't like and they tell you it was in the contract, you get mad because you didn't read the whole thing and demand they undo it.

Listen, I'm dyslexic, but when a prompt comes up when I try to do something, and even makes me check a box saying I know what it says, I stop to read it. There's no excuse except that you didn't read it, but you're still responsible. Sorry.