Unable to Complete Version Check [30410[30607][20457][404]

[gamerchix]

Problem started today. My spouse, who lives in the same house, has no issues on his computer.

System Info:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Heim\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD Athlon(tm) X4 860K Quad Core Processor (4 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS BIOS Date: 04/09/14 09:58:22 Ver: 14.02
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16324.031MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32708.031MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.974GB SYSTEM_FREEDISC_SPACE 562.574GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 300.032GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon(TM) RX 560 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67EF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4076.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8162.016 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.15011.1004
SYSTEM_GRAPHICS_DRIVER_DATE 1/8/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon(TM) RX 560 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67EF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4076.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8162.016 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.15011.1004
SYSTEM_GRAPHICS_DRIVER_DATE 1/8/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- Logitech G930 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {C8628506-1E25-4AFE-96F7-D91CD94861F0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/28/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {207EC459-A526-4FA4-9D4C-F6947838EA20}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {445A9B27-6EB8-4CE1-A86C-9765769D19E3}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_SOUND 1 - ASUS VE278 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {91F11F70-E351-4E75-B280-5D6C9A538A39}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0007
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/30/2018 00:00:00
SYSTEM_SOUND 4 - VX228 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9A72874A-8086-4BEF-BAEE-06AFB89FF862}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0007
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/30/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {641003C0-9098-11E8-8001444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {641274C0-9098-11E8-8002444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6414BEB0-9098-11E8-8003444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1187250-A8BD-11E9-8001444553540000}
SYSTEM_INPUT_NAME Audio Controls
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Microsoft Edge
FINAL FANTASY XIV Support Center and 1 more page ‎- Microsoft Edge
Settings
Settings
Microsoft Edge
Microsoft Edge
Microsoft Edge
Programs and Features
Microsoft Edge
Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Shockwave Player 12.1
Battle.net
BitRaider Streaming Client
Canon IJ Network Scanner Selector EX
Canon IJ Network Tool
Canon IJ Scan Utility
Diablo III
Google Chrome
Hearthstone
Belkin USB Wireless Adapter
Microsoft .NET Framework 1.1
Notepad++
OBS Studio
SpeedFan (remove only)
Steam
The Elder Scrolls V: Skyrim
The Elder Scrolls Online
Uplay
Assassin's Creed Unity
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel(R) USB 3.0 eXtensible Host Controller Driver
Java 8 Update 191
FINAL FANTASY XIV ONLINE
Adobe AIR
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 ENU
Star Wars: The Old Republic
Java Auto Updater
Belkin USB Wireless Adapter
AMD User Experience Program Installer
Epic Games Launcher
Google Update Helper
swMSM
Intel(R) Management Engine Components
Microsoft Games for Windows Marketplace
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Microsoft Games for Windows - LIVE Redistributable
Realtek Ethernet Controller Driver
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Fallout 3
Visual Studio 2012 x86 Redistributables
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
Google Drive
AVG Update Helper
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
NetworkGenie
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Apple Application Support (32-bit)
Launcher Prerequisites (x64)
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft .NET Framework 1.1
System Requirements Lab Detection
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
AMD OverDrive
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Settings
AMD Software
Trend Micro SafeSync
Microsoft Office Home and Business 2013 - en-us
Logitech Gaming Software 8.96
Tomb Raider
Ylands
Frostpunk
Eternal Card Game
Shadow of the Tomb Raider
VLC media player
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Catalyst Control Center Next Localization KO
Canon MG3200 series MP Drivers
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization FR
7-Zip 9.20 (x64 edition)
Catalyst Control Center Next Localization TH
Microsoft DVD App Installation for Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe (x64)
Java 8 Update 191 (64-bit)
AMD Problem Report Wizard
Catalyst Control Center Next Localization CS
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD Radeon Settings
Intel(R) Smart Connect Technology
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization RU
Intel(R) Chipset Device Software
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Apple Mobile Device Support
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Catalyst Control Center Next Localization TR
Microsoft Silverlight
Visual Studio 2012 x64 Redistributables
Office 15 Click-to-Run Licensing Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Catalyst Control Center Next Localization ES
Microsoft .NET Framework 4.6
iTunes
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization IT
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
Catalyst Control Center Next Localization CHT
NVIDIA Install Application
Apple Application Support (64-bit)
AMD User Experience Program Installer
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization JA
Branding64
AMD DVR64
Catalyst Control Center Next Localization PL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe 00001580
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000006E4
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000015F0
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00000EEC
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00002630
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003018
C:\Program Files\Logitech Gaming Software\LAClient\LAClient.exe 00002534
C:\Program Files\Logitech Gaming Software\LCore.exe 00002408
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00000CA0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.135.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002070
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20022.11011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002178
C:\Program Files\iTunes\iTunesHelper.exe 000025AC
C:\WINDOWS\Explorer.EXE 000019C4
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001CCC
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001B88
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001CEC
C:\WINDOWS\system32\DllHost.exe 00001F04
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00001FF8
C:\WINDOWS\system32\SearchProtocolHost.exe 000022C4
C:\WINDOWS\system32\backgroundTaskHost.exe 00002D70
C:\WINDOWS\system32\browser_broker.exe 00001E54
C:\WINDOWS\system32\conhost.exe 000025D4
C:\WINDOWS\system32\sihost.exe 00000E7C
C:\WINDOWS\system32\svchost.exe 00000574
C:\WINDOWS\system32\taskhostw.exe 000016A8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002614
C:\Windows\System32\MicrosoftEdgeCP.exe 00001DE0
C:\Windows\System32\RuntimeBroker.exe 00002864
C:\Windows\System32\SecurityHealthSystray.exe 00000838
C:\Windows\System32\smartscreen.exe 000021A4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000017B0

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Are you connected directly to the router or are you using WiFi? What have you tried to alleviate the issue?


Thank you for visiting the Final Fantasy XIV Technical Support Forums