Quote Originally Posted by Einmimiria View Post
Thank you for the replies everyone.

The troubleshooting we can provide involves strengthening your home network. I'll list the troubleshooting here, however, if the issue stems outside of your home network, you are likely running into a routing issue along your way to the server. In that case, I'd suggest contacting your ISP regarding the matter.

The standard troubleshooting is as follows:

1) If you are connecting to your router using a wireless connection, try connecting using an Ethernet cable.

2) Try resetting your router by turning it off, then back on after a few minutes.

3) Make sure your anti-virus has the proper exceptions for Final Fantasy XIV. This includes the install folder and the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV).

4) Check the following Port Ranges on your router/modem to ensure that they have been opened:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Your ISP can open these ports for you.

5) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

6) The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
Ok, i am playing with my brother by my side in another computer in the same network but only one of us get disconnected at the 2 hours mark while the other can keep playing until his 2 hours mark run out, then he get disconnect too, i mean if there was a problem in our end where we lost internet we both should get disconnected at the same time due to we both are playing in the same network, ISP in a wired network connection. I think someone should look into it because it only happen on FFXIV. I ping your servers and i have zero package lost to your IP address or to google DNS or web site.