I enjoy PvP, and frontlines, and I try to focus on self-improvement as fulfillment over whether or not my team gets first. That said, wow players can be dumb as bricks. I don't even ask that they play their job super amazingly or anything though sometimes you just get an alliance deadset on going after who ever is in second or third place with absolutely no interest in fighting for objectives. They don't check the map. They don't check the score situation. The worst of mob mentality just leads them unto oblivion.

I will put only some of the blame on the game's poor UI and explanations. Figure when you load into a frontline battleground, for example, you would get a screen with a tl;dr of the instructions, with a "Don't show me this again" checkbox, and something way better/cleaner than the guide popups this game tries to use. Can also do a better job of describing things in-game. Like, when you mouse over an ovoo, the tooltip should say how much it's worth to capture it. There's only few of them available at any given time so put waymarks on the general UI at all times. Just little icons on the edge of your screen where they are related to where you are facing.

Like this is just very basic multiplayer game stuff... Not sure where they went so wrong. Similarly the information on the website has so much useless nonsense before the crucial details. Should have a concise, executive summary, of the main points, right at the top, before getting into this verbose nonsense that doesn't sound vaguely like a human explaining to other humans. Also the problems of relying on the website to convey information: stuff like how melee/tanks take 30% less damage and deal 15% more damage in frontlines can only be found there. If people knew about that they would be making way better decisions in engagements.

A lot of this is an attack on frontlines, though could also apply to Rival Wings. Feast is in a nice place.