Game Crashes during Zone Transition Cutscenes

[Chione]

If I were the only one having this problem with zone changing Cutscenes, I wouldn't be bothering to post. However, since this seems to have become much more frequent lately, and I've seen more and more friends complain about it, here it is.

There is an issue that sometimes causes the game to crash during cutscenes that span zone changes. It has happened during Airship transitions, Primal fight Intros, Dungeon transitions, Elevator transitions and Chocobo transitions. I have personally experienced all of these more than once and have been it parties where we had to begin fights short-handed because other members had had it happen to them. Most of the time it occurs when selecting to skip the CS. However on this most recent incident I did not opt to skip the CS and had it occur anyway. While having to pay double for my airship fare due to this crash is annoying, having this kind of thing happen during a raid or primal fight can mean the difference between a win and a loss.

Here is the info for only the most recent occurance of this crash, but I hope you guys will take a good look at other zone transitions as well, because it is not limited to only this one.

ISP: Brighthouse
Type of Internet Connection:Cable
Internet Connection Speed: 5Mb
Date & Time: 3/30/2012 ~1:30pm Eastern
Frequency: Sometimes
Character Name: Chione Tilaeris
Race: Miqo'te
World: Balmung
Class/Level: Blacksmith 31
Area and Coordinates: Gridania Airship Dock
Party or Solo: Solo
NPC Name: None
Monster Name: None
In-Game Time: ~7:00 8/5

Steps:
I paid for a ticket to Uldah and waited on the dock.
Airship arrived and CS began.
Game crashed during CS with "FFXIV has stopped responding.." windows dialogue displaying.
Logged back in, and was still at the airship dock as if the ship had not arrived.
The next airship ignored my presence, as did the one after that.
I had to exit the dock and purchase another ticket to get to Ul'dah.
Luckily it did not crash that time.

[Baccanale]

Greetings, Chione!

Thank you for posting your concerns about having issues with your game crashing during cutscenes. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on your thread, but I do recommend checking here or here for any details regarding the development team's investigation. I also suggest contacting the SQUARE ENIX Support Center, just in case they may be able to help you resolve this matter. Thanks again for your report!