DX11 Crash

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Were any updates or changes made to the PC? Additionally what have you tried so far to alleviate the issue? Could you also provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[xNocturnax]

I'm having the same issues as well. First it started with my main and had been an ongoing crash issue. Was fine this morning until I teleported to Eulmore and it crashed. I've not been able to log back in since. I tested it with my second character and she also crashed when teleporting into Eulmore.

It isn't my NVIDIA drivers since I had updated it TODAY. I don't know what other issues it might be except for a potential bug in Eulmore. This is highly frustrating..

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-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\kiraa\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz (8 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS FX504GD.312
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8048.531MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18288.531MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.461GB SYSTEM_FREEDISC_SPACE 269.569GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4024.266 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_28d80681d3523b1c\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_28d80681d3523b1c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_28d80681d3523b1c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_28d80681d3523b1c\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6446
SYSTEM_GRAPHICS_DRIVER_DATE 11/18/2018 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6003 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_0c8d66f7ff185c26\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_0c8d66f7ff185c26\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_0c8d66f7ff185c26\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_0c8d66f7ff185c26\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4219
SYSTEM_GRAPHICS_DRIVER_DATE 1/28/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (2- G533 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {0481D2B9-AF9D-4BB7-B1BA-1180AB6EF3CE}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {589A42AB-C513-4769-A81C-FFC0B294CABC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8656
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/19/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B0802E0-E77A-11E8-8002444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4631BAB0-2BC4-11EA-8002444553540000}
SYSTEM_INPUT_NAME G533 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4631BAB0-2BC4-11EA-8001444553540000}
SYSTEM_INPUT_NAME G533 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {46334150-2BC4-11EA-8003444553540000}
SYSTEM_INPUT_NAME G533 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B0829F0-E77A-11E8-8003444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CDF40D70-E77A-11E8-8007444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CDF063F0-E77A-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CDF45B90-E77A-11E8-8008444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Edge
DX11 Crash - Reply to Topic and 5 more pages ‎- Microsoft Edge
Microsoft Edge
System32
#live - Discord
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Text Input Application
CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Microsoft Store
Settings
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced SystemCare
Battle.net
Driver Booster 7
Google Chrome
IObit Malware Fighter 7
IObit Uninstaller 9
League of Legends
Origin
PCSX2 - Playstation 2 Emulator
PowerISO
Skype version 8.49
Steam
The Elder Scrolls Online
Intel(R) Wireless Bluetooth(R)
Warframe
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Streamlabs Chatbot version 1.0.2.61
ASUS Splendid Video Enhancement Technology
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.21.27702
Intel® PROSet/Wireless Software
CLIP STUDIO PAINT 1.9.3
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.21.27702
Java 8 Update 241
The Sims™ 4
CLIP STUDIO 1.9.1
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.21.27702
Java Auto Updater
Intel(R) Chipset Device Software
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Intel(R) Dynamic Platform and Thermal Framework
Intel(R) Trusted Connect Services Client
Gyazo 4.1.0.0
ASUS PTP Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
XSplit Gamecaster
Realtek Ethernet Controller Driver
WinFlash
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
DTS Audio
ASUS Device Activation
Microsoft VC++ redistributables repacked.
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS Hello
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.21.27702
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
ASUS Live Update
Streamlabs OBS 0.15.1
Windows Driver Package - ASUSTek COMPUTER INC. (AsusPTPDrv) HIDClass (10/25/2017 11.0.0.21)
Equalizer APO
Krita (x64) 4.1.7
Peace
Lovers of Aether
Destiny 2
I Love You, Colonel Sanders! A Finger Lickin’ Good Dating Simulator
Pixel Studio for pixel art
Subnautica
Creativerse
Moon Hunters
FINAL FANTASY IX
FINAL FANTASY VIII
FINAL FANTASY XIV Online
Silver Creek Falls - Chapter 1
Garry's Mod
.hack//G.U. Last Recode
FINAL FANTASY XV WINDOWS EDITION
CODE VEIN
Monster Prom
Light Bearers
Garden Paws
Subnautica: Below Zero
Pummel Party
RESIDENT EVIL 2 / BIOHAZARD RE:2
Vulkan Run Time Libraries 1.0.65.1
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.21.27702
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Rapid Storage Technology
Elgato Stream Deck
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Driver
UpdateAssistant
Windows Setup Remediations (x64) (KB4023057)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
FFXIV TexTools
Intel(R) PRO/Wireless Driver
Intel(R) Serial IO
Intel(R) Management Engine Components
Autodesk SketchBook
NVIDIA Ansel
NVIDIA Control Panel 442.19
NVIDIA Graphics Driver 442.19
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel® PROSet/Wireless WiFi Software
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.21.27702
Intel(R) Serial IO


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 00002BE0
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000032C8
C:\Program Files (x86)\GShade\GShade Update Reminder.exe 00003294
C:\Program Files (x86)\Gyazo\GyStation.exe 000007BC
C:\Program Files (x86)\IObit\Advanced SystemCare\ASCTray.exe 00002FA4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003720
C:\Program Files (x86)\Steam\Steam.exe 00007114
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00006FB4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 0000AEB0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 0000AA54
C:\Program Files\Elgato\StreamDeck\QtWebEngineProcess.exe 00003698
C:\Program Files\Elgato\StreamDeck\StreamDeck.exe 00001468
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001EC0
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000023F4
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 0000350C
C:\Program Files\WindowsApps\B9ECED6F.ASUSKeyboardHotkeys_1.0.12.0_x86__qmba6cd70vzyy\ATK Package\HControl.exe 000031BC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00005418
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00005B74
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003A74
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19081.28230.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00004934
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003C38
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.133.0_x64__8wekyb3d8bbwe\YourPhone.exe 000053EC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.133.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 00005934
C:\Users\kiraa\AppData\Local\Discord\app-0.0.305\Discord.exe 00000D08
C:\Users\kiraa\AppData\Roaming\Elgato\StreamDeck\Plugins\net.voicemod.windowsdesktop.sdPlugin\voicemodplugin.exe 000036AC
C:\Users\kiraa\AppData\Roaming\uTorrent Web\helper.exe 000030EC
C:\Users\kiraa\AppData\Roaming\uTorrent Web\utweb.exe 000017D8
C:\WINDOWS\Explorer.EXE 00001B20
C:\WINDOWS\System32\DriverStore\FileRepository\atkwmiacpiio.inf_amd64_30ffacb41f78f352\AsMonStartupTask64.exe 000016C4
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_28d80681d3523b1c\igfxEM.exe 00002388
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_28d80681d3523b1c\igfxext.exe 00003E08
C:\WINDOWS\System32\svchost.exe 00001880
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00004F08
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000049A8
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000010A4
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F7C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001840
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000246C
C:\WINDOWS\system32\DllHost.exe 000027E0
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 000072D0
C:\WINDOWS\system32\SearchProtocolHost.exe 00005D10
C:\WINDOWS\system32\SettingSyncHost.exe 00002B5C
C:\WINDOWS\system32\backgroundTaskHost.exe 0000AEF8
C:\WINDOWS\system32\browser_broker.exe 00007464
C:\WINDOWS\system32\conhost.exe 00003738
C:\WINDOWS\system32\sihost.exe 0000175C
C:\WINDOWS\system32\svchost.exe 00001CF8
C:\WINDOWS\system32\taskhostw.exe 000017F8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004A20
C:\Windows\System32\MicrosoftEdgeCP.exe 00009198
C:\Windows\System32\RuntimeBroker.exe 0000AF40
C:\Windows\System32\SecurityHealthSystray.exe 00001830
C:\Windows\System32\SystemSettingsBroker.exe 00007424
C:\Windows\System32\smartscreen.exe 00003A6C