FFXIV DirectX Error 11000002

[JessBobbles]

Hi

I am randomly getting Fatal Direct X Error 11000002 which kicks me out to the desktop. This can happen any time I am playing the game and happens on both my NA and EU character. There is no pattern to the crashes, sometimes it will play for an hour or so without crash, other times it will happen every 10 mins or so.

Things i have tried:

• Reinstalling the game
• Reinstalling windows
• Updating the video card drivers
• Underclocking the computer
• Clearing the cookies on Chrome
• Running in windowed, borderless windowed and full screen (all 3 result in crash)
• Capping the framerate at 60
• Uncapping the framerate
• Removing any overlays including the Xbox one that comes with windows 10

I am at a loss as to what is causing this and how to fix it. Please can you help?

Thanks



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\gemma\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.2.8
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8095.285MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9375.285MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.130GB SYSTEM_FREEDISC_SPACE 409.548GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 917.059GB SYSTEM_FREEDISC_SPACE 619.093GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8144.875 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4047.643 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
SYSTEM_GRAPHICS_DRIVER_DATE 2/28/2018 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 980M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_c8fca46671a5c549\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_c8fca46671a5c549\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_c8fca46671a5c549\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_c8fca46671a5c549\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4187
SYSTEM_GRAPHICS_DRIVER_DATE 12/24/2019 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (2- Sound Blaster Recon3Di)
SYSTEM_SOUND_DEVICE_ID {DB234212-CB31-4BE1-AA53-A69C6C274006}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0100.2059
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/1/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93CF4C00-E7AF-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93D120C0-E7AF-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93D147D0-E7AF-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93D147D0-E7AF-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93D16EE0-E7AF-11E9-8006444553540000}
SYSTEM_INPUT_NAME Airplane Mode Switch
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV
Microsoft Text Input Application
Settings
Settings
Technical Support - Post New Thread - Google Chrome
FF Logs Uploader v4.1.1


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Google Chrome
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV ONLINE
Microsoft Build Tools 2013
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Intel(R) Extreme Tuning Utility
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Build Tools Language Resources - x86
Intel(R) Extreme Tuning Utility
Build Tools - x86
Windows Driver Package - Kionix, Inc. kxdiskprot DiskDrive (09/09/2015 1.1.3.1)
CPUID HWMonitor 1.41
Touchpad
Vulkan Run Time Libraries 1.0.65.1
Build Tools Language Resources - amd64
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA Control Panel 441.87
NVIDIA Graphics Driver 441.87
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Build Tools - amd64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002898
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002A58
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000002E4
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00000A50
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002D7C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000032D8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003074
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19122.138.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001DAC
C:\Users\gemma\AppData\Local\Microsoft\OneDrive\19.222.1110.0006\FileCoAuth.exe 000029E4
C:\Users\gemma\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001458
C:\Users\gemma\AppData\Local\Programs\FF Logs Uploader\FF Logs Uploader.exe 00001CD4
C:\Windows\Explorer.EXE 00001558
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002B68
C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igfxEM.exe 00001C54
C:\Windows\System32\GameBarPresenceWriter.exe 0000284C
C:\Windows\System32\RuntimeBroker.exe 00002AA8
C:\Windows\System32\SecurityHealthHost.exe 000032D0
C:\Windows\System32\SecurityHealthSystray.exe 000002D0
C:\Windows\System32\smartscreen.exe 00000BB4
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001740
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000750
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002AD8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B34
C:\Windows\TEMP\DPTF\esif_assist_64.exe 00000578
C:\Windows\system32\ApplicationFrameHost.exe 00003304
C:\Windows\system32\DllHost.exe 00001E0C
C:\Windows\system32\SettingSyncHost.exe 00000F14
C:\Windows\system32\conhost.exe 00000754
C:\Windows\system32\sihost.exe 000023C8
C:\Windows\system32\svchost.exe 0000245C
C:\Windows\system32\taskhostw.exe 00001F38
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003130
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002020

[Lucas_Angelini]

I just caught the dreaded DirectX Error 11000002 as well. Except I use a gaming laptop.

[JessBobbles]

I probably should have included that in my post - I am also using a laptop, an Alienware 17 R3. It’s 4 years old now, but usually plays the game no problem.

[Lucas_Angelini]

Me too! I have a 17 R3 as well, with 980M. I wonder if it's the certain NVIDIA settings that needs to be changed when playing FFXIV?

[Dynratygus]

Good morning and thank you for visiting the Final Fantasy XIV Technical Support Forums.

JessBobbles, are you able to reinstall the game on the C drive? If you have not done so already, could you try doing a cleanboot? Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[JessBobbles]

Thanks for replying to me.

I have tried the cleanboot tonight. I changed all programmes to 'Disabled' and restarted my laptop. This did not make any difference. I have been playing for approx. 3 hours tonight and have had 5 crashes. Three times while in the open world (once when fighting a mob, other two times not fighting), once when queuing for a roulette and once in a roulette.

I have not tried it on the C drive, this is a HDD that I do not use now. I use the SSD for the operating system and the game. I do not want to move it to the HDD because of the load times. My Video card is also the 980M as mentioned above by Lucas.

Please advise what I need to do now

Thanks

[JessBobbles]

Hi

I have had 4 crashes today in approx 3 hours playtime. They were again a mixture of in duty, queuing for duty and open world.

Please can you let me know how to fix this? It's making me struggle with healing as I don't want to cause a wipe because of the crash.

Thanks

[Dynratygus]

Good morning and thank you for the reply.

Could you try installing it on the C drive just to test it? Final Fantasy XIV communicates with the C drive constantly. You may want to try changing the resolution or playing the game in windowed mode or borderless fullscreen.

Thank you for visiting the Final Fantasy XIV Support Forums

[JessBobbles]

Hello, I have today tried reinstalling the game on the C Drive and I have had two crashes in 1 and a half hour playtime. Both in a roulette. I have tried on both windowed and borderless and this does not make any difference.

Please help!

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? Also, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue. I would like to recommend the following troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.