Game crashes while starting

[Lunaros175]

I've been having issues with the new patch. The game boots and all, but after a few seconds it crashes and shows this error message:



I've been playing for a while now and I haven't had this issue until patch 5.2 came up, and I'm kinda upset about it. I've already reinstalled the game, my graphic drivers are up to date, my graphic card's temp is A-OK and I don't have any programs or external devices connected to the computer while playing.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\los_c\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS FX503VD.303
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8076.156MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 15756.156MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.461GB SYSTEM_FREEDISC_SPACE 548.173GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 1979.680 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4038.078 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2018 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_0c8d66f7ff185c26\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_0c8d66f7ff185c26\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_0c8d66f7ff185c26\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_0c8d66f7ff185c26\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4219
SYSTEM_GRAPHICS_DRIVER_DATE 1/28/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {92B5043F-877F-4FA2-9264-E05C5908AAC1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8219
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/25/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C1055D0-CFD3-11E8-800D444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C04BD10-CFD3-11E8-8003444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C04BD10-CFD3-11E8-8004444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C1055D0-CFD3-11E8-8005444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C1055D0-CFD3-11E8-8006444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C1055D0-CFD3-11E8-8007444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C1055D0-CFD3-11E8-800C444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C1055D0-CFD3-11E8-800E444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C1055D0-CFD3-11E8-800F444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C12C6D0-CFD3-11E8-8010444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C1055D0-CFD3-11E8-8008444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C1055D0-CFD3-11E8-8009444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C12C6D0-CFD3-11E8-8011444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C1055D0-CFD3-11E8-800A444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Opera
Microsoft Text Input Application
Groove Music
Groove Music


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 PPAPI
Avast Free Antivirus
Battle.net
League of Legends
OpenAL
Overwatch
Steam
Uplay
Assassin's Creed Unity
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
ASUS Splendid Video Enhancement Technology
Epic Games Launcher
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel(R) Chipset Device Software
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 ENU
ASUS GiftBox Service
Intel(R) Wireless Bluetooth(R)
AudioWizard
Realtek Card Reader
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
ASUS PTP Driver
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
WinFlash
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
ASUS Device Activation
ASUS USB Charger Plus
ATK Package (ASUS Keyboard Hotkeys)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS Hello
Intel(R) Processor Graphics
Microsoft VC++ redistributables repacked.
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS Live Update
CCleaner
Cheat Engine 7.0
Windows Driver Package - ASUSTek COMPUTER INC. (AsusPTPDrv) HIDClass (08/02/2017 11.0.0.18)
FirestormOS-Releasex64
Call of Cthulhu: Dark Corners of the Earth
The Binding of Isaac: Rebirth
Darkest Dungeon®
Cuphead
FINAL FANTASY XIV Online
Team Fortress 2
The Count Lucanor
NieR:Automata™
Nekojishi
Yu-Gi-Oh! Duel Links
Dream Daddy: A Dad Dating Simulator
Bloodstained: Ritual of the Night
Doki Doki Literature Club
Monster Prom
Blush Blush
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.0.65.1
WinRAR 5.70 (64-bit)
Intel(R) Serial IO
Intel(R) Management Engine Components
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
UpdateAssistant
Windows Setup Remediations (x64) (KB4023057)
Intel® PROSet/Wireless WiFi Software
Epic Games Launcher Prerequisites (x64)
Intel(R) PRO/Wireless Driver
ASUS Gaming Control Service
Intel(R) Management Engine Components
FFXIV TexTools
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Chipset Device Software
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Rapid Storage Technology
NVIDIA Ansel
NVIDIA Control Panel 442.19
NVIDIA Graphics Driver 442.19
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Components
Intel(R) ME UninstallLegacy


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 00003C7C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000020FC
C:\Program Files (x86)\Steam\Steam.exe 00002FF0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002B40
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002BB0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001D68
C:\Program Files\ASUSTeK COMPUTER INC\ASUS Gaming Control Service\AsusGamingControl.exe 00003940
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00000270
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000206C
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 0000314C
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00003794
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000106C
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.20011.10711.0_x64__8wekyb3d8bbwe\Music.UI.exe 00000404
C:\Users\los_c\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002034
C:\Users\los_c\AppData\Local\Programs\Opera\66.0.3515.103\opera.exe 00003610
C:\Users\los_c\AppData\Local\Programs\Opera\66.0.3515.103\opera_crashreporter.exe 00002004
C:\WINDOWS\Explorer.EXE 00003754
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igfxEM.exe 0000376C
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igfxext.exe 00002848
C:\WINDOWS\System32\svchost.exe 00001BBC
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003B1C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001058
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00003944
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000262C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000247C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003A9C
C:\WINDOWS\system32\DllHost.exe 00002780
C:\WINDOWS\system32\SettingSyncHost.exe 00003A4C
C:\WINDOWS\system32\conhost.exe 000005D4
C:\WINDOWS\system32\sihost.exe 00002408
C:\WINDOWS\system32\svchost.exe 00002DEC
C:\WINDOWS\system32\taskhostw.exe 00002A78
C:\Windows\System32\RuntimeBroker.exe 00002DF0
C:\Windows\System32\SecurityHealthSystray.exe 0000083C

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Were any other updates or changes made to the PC? Additionally, when the game crashes are there any other programs running?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.