Game crashes on loading screen

[Keefer]

Hi, I was able to to login into the game after 5.2 patch in Eulmore, but when I teleported to Mor Dhona to continue the main quest, the game crashed on loading screen (An unexpected error has occured. Exiting Final Fantasy XIV. (17)).



As of now I've tried to login several times again but still got the same error.

Here's my log:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Freddy\Documents
FINAL FANTASY XIV - A Realm Reborn D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F3
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8085.078MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 12949.078MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.829GB SYSTEM_FREEDISC_SPACE 65.662GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 488.281GB SYSTEM_FREEDISC_SPACE 148.083GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 443.229GB SYSTEM_FREEDISC_SPACE 186.041GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY9
SYSTEM_GRAPHICS_CHIP GeForce GTX 960
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4042.539 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4219
SYSTEM_GRAPHICS_DRIVER_DATE 1/29/2020 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2160 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4835
SYSTEM_GRAPHICS_DRIVER_DATE 10/16/2017 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AF0580DD-5555-446C-B1CC-D291B266372D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7727
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/22/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6A211213-5CC4-4EEF-BEB3-7E7787AD9825}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7727
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/22/2016 00:00:00
SYSTEM_SOUND 2367 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {821B8B71-CC52-4BDE-933B-68BD7DC1E513}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B4F233BA-BC84-49E3-B29C-48D839E1E5A0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7727
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/22/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C29258B0-07FD-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB-HID Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2927FC0-07FD-11E6-8002444553540000}
SYSTEM_INPUT_NAME USB-HID Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C292A6D0-07FD-11E6-8003444553540000}
SYSTEM_INPUT_NAME USB-HID Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Several Direct X 11 errors - Opera
FFXIVLauncher
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Text Input Application
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Flash Player 32 PPAPI
Avidemux 2.6 - 64 bits
foobar2000 v1.3.17
Google Chrome
CypherGuard for Movie x64 Edition
DLsite Viewer 64bit Edition
Internet Download Manager
Adobe Lightroom
Nox APP Player
Opera Stable 66.0.3515.72
qBittorrent 4.2.0
Steam
Toolkit
WinCDEmu
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
McAfee WebAdvisor
ExpressVPN
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27024
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Surfshark TAP Driver Windows
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27024
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
オルフレール
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Python 2.7.12
Apple Software Update
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
おねだりシェアメイト
Laplace M version 1.0.0
Apple Application Support (32-bit)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
銀の冠 碧の涙
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
ExpressVPN
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27029
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
百度网盘
越えざるは紅い花～愛しき日々は胸に集いて～
BlueStacks App Player
Combined Community Codec Pack 64bit 2015-10-18
Microsoft Office 365 - en-us
KurtZpel Test
A Day in the Life of Maria
Spirit Hunter: NG
Stardew Valley
Harmonia
The Legend of Heroes: Trails in the Sky the 3rd
Destiny's Princess: A War Story, A Love Story
WinRAR 5.31 (64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Bonjour
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
sdrt(5.0, 64bit)
Killer Performance Suite
Apple Mobile Device Support
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Image Composite Editor
iTunes
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
CypherGuard for Movie x64 Edition
NVIDIA Ansel
NVIDIA Control Panel 442.19
NVIDIA Graphics Driver 442.19
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
DLsite Viewer 64bit Edition
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Apple Application Support (64-bit)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 0000265C
C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\libs\node.exe 0000392C
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00002C94
C:\Program Files (x86)\Internet Download Manager\IDMan.exe 000028BC
C:\Program Files (x86)\Internet Download Manager\IEMonitor.exe 00003D5C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000000EC
C:\Program Files (x86)\Opera\66.0.3515.72\opera.exe 00000C34
C:\Program Files (x86)\Opera\66.0.3515.72\opera_crashreporter.exe 00003E78
C:\Program Files (x86)\Toolkit\Toolkit.exe 000031FC
C:\Program Files\Killer Networking\Killer Control Center\KillerControlCenter.exe 00003960
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00003A58
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003278
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000023F4
C:\Program Files\WindowsApps\AdobeNotificationClient_1.0.1.22_x86__enpm4xejd91yc\AdobeNotificationClient.exe 00002058
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000037B8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002134
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000029C0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003710
C:\Program Files\iTunes\iTunesHelper.exe 0000182C
C:\Users\Freddy\AppData\Local\Amazon Music\Amazon Music Helper.exe 00003084
C:\Users\Freddy\AppData\Local\Amazon Music\Amazon Music.exe 00002150
C:\Users\Freddy\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003D44
C:\Users\Freddy\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00000B28
C:\Users\Freddy\AppData\Roaming\baidu\BaiduNetdisk\yundetectservice.exe 000037BC
C:\WINDOWS\Explorer.EXE 00002E58
C:\WINDOWS\System32\svchost.exe 0000227C
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001354
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003458
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002B4C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001910
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000020E8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002070
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002D00
C:\WINDOWS\system32\DllHost.exe 00002D34
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002978
C:\WINDOWS\system32\SettingSyncHost.exe 000031C8
C:\WINDOWS\system32\backgroundTaskHost.exe 000021E8
C:\WINDOWS\system32\browser_broker.exe 00002568
C:\WINDOWS\system32\conhost.exe 00001C20
C:\WINDOWS\system32\igfxEM.exe 00003C78
C:\WINDOWS\system32\sihost.exe 0000078C
C:\WINDOWS\system32\svchost.exe 00001138
C:\WINDOWS\system32\taskhostw.exe 00003AB8
C:\WINDOWS\system32\wbem\unsecapp.exe 000018A4
C:\Windows\System32\CompPkgSrv.exe 000024FC
C:\Windows\System32\MicrosoftEdgeCP.exe 00003184
C:\Windows\System32\RuntimeBroker.exe 000028EC
C:\Windows\System32\SecurityHealthSystray.exe 00003600
C:\Windows\System32\smartscreen.exe 00003628
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002500
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000011B4

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support forums.

Were any updates or changes made to the computer? Additionally, what have you tried to alleviate the issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Keefer]

No changes made to the PC or OS. Tried updating NVIDIA driver but did not work.

EDIT: reinstalled the game and no more errors.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!