I've already written to support and called SE about this issue and it is clear that this is only a small issue of little importance. In the grand scheme of things and to SE. So I put in an account service and entered the code I had and due to the terribly inconvenient and non-user friendly account management screen, I can't tell if there's something else I have to do to activate it or not.

When I view my service accounts, it shows one for my character and one for the item I entered. They appear separate and there is no option to apply the item to the account you have... you know, like in EVERY OTHER game. So under basic account services, it has my character and the item, the only problem is that I don't have the item in my inventory, or anywhere that I can find.

Does anyone know how to get an item properly?