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  1. #1
    Player
    DracoCaeser's Avatar
    Join Date
    Feb 2020
    Posts
    2
    Character
    Celia Lost-song
    World
    Sargatanas
    Main Class
    Bard Lv 76

    Game not launching (Unexpected error code 6d)

    Game isn't launching properly, keeps giving me the same issue every time i try to start it.

    I've tried it with other programs running like Brave browser, Steam, Discord, and Epic launcher. I've tried with no extra programs. I've tried both the old and new launcher, and both DX9 and DX11. I've tried reinstalling the game/launcher and restarting the computer. The crash happens consistently on pressing the "Play now" button on the launcher after logging in.

    System config:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Kyle\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.190220-1800)
    SYSTEM_CPU Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 04/06/12 13:27:48 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8151.918MB
    SYSTEM_VIRTUAL_MEMORY 8388607.875MB
    SYSTEM_PAGE_FILE 16301.977MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 441.026GB SYSTEM_FREEDISC_SPACE 56.022GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 57.775GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 660M
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 660M
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1979.625 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 3819.959 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.2531
    SYSTEM_GRAPHICS_DRIVER_DATE 10/04/2019 6:53:26 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (2- USB PnP Sound Device)
    SYSTEM_SOUND_DEVICE_ID {F1E1F4CC-5FF3-4162-8CDB-BC7D6E5DC519}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/07/2013 5:40:58 AM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {27A8E1E0-848B-11E8-8002444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {11F37940-85F9-11E8-8001444553540000}
    SYSTEM_INPUT_NAME USB PnP Sound Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {60EB8FB0-FE75-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {14094A60-FE76-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {14A1B9D0-FE76-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {153A7760-FE76-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A577F2A0-089D-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Blackweb Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {07F2D300-089E-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Blackweb Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {41D53B70-3EA9-11EA-8002444553540000}
    SYSTEM_INPUT_NAME Xbox Bluetooth Gamepad
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 11 SYSTEM_GAMEPAD_FOV 1


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    ACMON
    ATKOSD2
    FFXIVLauncher
    Pastebin.com - #1 paste tool since 2002! - Brave
    Twitch - Brave
    #live-and-uploads - Discord
    2020-02


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    6.07.08
    7-Zip 19.00
    Adobe Flash Player 32 ActiveX
    Adobe Flash Player 32 NPAPI
    Alcor Micro USB Card Reader
    AsusVibe2.0
    ASUS WebStorage
    AsusScr_G75 Series_ENG
    AVerMedia Live Gamer EXTREME 3.0.64.115
    Battle.net
    Brave
    Dropbox
    Google Chrome
    Heroes of the Storm
    CyberLink Media Suite
    VIA Platform Device Manager
    CyberLink Power2Go
    CyberLink LabelPrint
    Katawa Shoujo
    League of Legends
    Mozilla Firefox 72.0.1 (x86 en-US)
    MTG Arena
    Notepad++ (32-bit x86)
    Nox APP Player
    NVIDIA Stereoscopic 3D Driver
    OBS Studio
    OpenAL
    Overwatch
    Skype version 8.25
    Steam
    StreamElements OBS.Live
    Windows Live Essentials
    Windows Live Photo Common
    Windows Live 软件包
    Control ActiveX de Windows Live Mesh para conexiones remotas
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Windows Live UX Platform Language Pack
    Windows Live Messenger
    ASUS Splendid Video Enhancement Technology
    Dropbox Update Helper
    Windows Live Installer
    Roxio AACS Certificate
    Windows Live Mail
    Razer Synapse
    Galeria de Fotografias do Windows Live
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Windows Live Writer
    Windows Live Movie Maker
    Wireless Console 3
    ASUS LifeFrame3
    Junk Mail filter update
    CyberLink Media Suite
    Windows Live SOXE Definitions
    Platform
    Intel(R) USB 3.0 eXtensible Host Controller Driver
    Windows Live Mail
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Photo Common
    Alcor Micro USB Card Reader
    Windows Live Messenger
    ASUS Fan Filter Checker
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft XNA Framework Redistributable 4.0
    Windows Live Mesh
    Windows Live Messenger
    PokeOne version 0.49
    Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
    Windows Live Writer
    Windows Live Photo Gallery
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Windows Live
    Windows Live Photo Gallery
    Windows Live UX Platform Language Pack
    Windows Live Photo Common
    Windows Live Writer
    CyberLink Power2Go
    Galerie de photos Windows Live
    Windows Live Writer
    Windows Live UX Platform Language Pack
    Contrôle ActiveX Windows Live Mesh pour connexions à distance
    Windows Live UX Platform Language Pack
    AntiMicro
    Windows Live Mesh
    Windows Live Movie Maker
    Google Update Helper
    適用遠端連線的 Windows Live Mesh ActiveX 控制項
    Windows Live Writer Resources
    Intel(R) Management Engine Components
    Windows Live Writer Resources
    Windows Live SOXE
    Windows Live Movie Maker
    Windows Live Movie Maker
    osu!
    Microsoft Visual C++ 2005 Redistributable
    Windows Live Writer Resources
    Microsoft Visual C++ 2005 Redistributable
    InstantOn for NB
    Windows Live Mail
    Minecraft
    Windows Live UX Platform Language Pack
    Windows Live Mesh
    Windows Live 照片库
    Windows Live Essentials
    Microsoft Visual C++ 2005 Redistributable
    Windows Live PIMT Platform
    Windows Live Mesh
    Mesh Runtime
    MTG Arena
    MSVCRT
    WinFlash
    Windows Live Messenger
    Windows Live Movie Maker
    Windows Live Movie Maker
    Update for Microsoft .NET Framework 4.8 (KB4503575)
    Microsoft Office 2010
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Windows Live Mail
    Windows Live Mail
    Windows Live Mail
    Windows Live Mesh
    Epic Games Launcher
    Windows Live Photo Common
    Microsoft Visual C++ 2005 Redistributable
    PbPLauncher
    Intel(R) Manageability Engine Firmware Recovery Agent
    Windows Live Writer
    ASUS USB Charger Plus
    Google Update Helper
    Windows Live Photo Common
    Windows Live Writer
    Windows Live Writer
    ATK Package
    Windows Live Messenger
    Adobe Refresh Manager
    Adobe Reader X MUI
    DirectX 9 Runtime
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Windows Live Essentials
    Windows Live Messenger
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Roxio CinePlayer
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
    Atheros Driver Installation Program
    CyberLink LabelPrint
    Windows Live Mail
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
    Windows Live Photo Common
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Windows Live UX Platform
    MSVCRT_amd64
    Windows Live UX Platform Language Pack
    ASUS AI Recovery
    Windows Live Photo Common
    Windows Live Communications Platform
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    AVerMedia RECentral 4 Installer
    Windows Live Movie Maker
    Windows Live Writer Resources
    Windows Live Writer Resources
    Windows Live Mesh
    D3DX10
    Controlo ActiveX do Windows Live Mesh para Ligações Remotas
    Windows Live Messenger
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
    Windows Live Writer
    Windows Live Writer Resources
    Galería fotográfica de Windows Live
    AVerMedia RECentral 4
    ASUS Virtual Camera
    Windows Live 影像中心
    Windows Live 程式集
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Roxio CinePlayer
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    用于远程连接的 Windows Live Mesh ActiveX 控件(简体中文)
    ASUS Live Update
    Windows Live Mesh
    Windows Live Essentials
    OldSchool RuneScape Launcher 1.2.7
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    ShareX
    Blackweb Gaming AP version 2.0.7.9
    CCleaner
    Driver Easy 5.6.11
    ModSaber Installer 1.4.2
    GameFast
    GIMP 2.10.8
    Mozilla Maintenance Service
    Rotation Desktop for G Series
    Terraria
    Destiny 2
    Audiosurf
    Warframe
    Path of Exile
    RollerCoaster Tycoon 2: Triple Thrill Pack
    Tabletop Simulator
    If My Heart Had Wings
    The Elder Scrolls V: Skyrim Special Edition
    Slay the Spire
    Sonic Adventure DX
    Monster Prom
    Temtem
    A Sky Full of Stars
    Halo: The Master Chief Collection
    Synaptics Pointing Device Driver
    Microsoft .NET Framework 4.8 (ESN)
    Microsoft .NET Framework 4.8 (PTG)
    Intel® Trusted Connect Service Client
    LibreOffice 6.1.1.2
    Microsoft .NET Framework 4.8
    Windows Live Language Selector
    Windows Live ID Sign-in Assistant
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Windows Live Remote Service Resources
    Windows Live Family Safety
    Windows Live Remote Client Resources
    Atheros Bluetooth Suite (64)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Windows Live Family Safety
    Windows Live Family Safety
    Windows Live Remote Service Resources
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Windows Live Remote Service Resources
    Epic Games Launcher Prerequisites (x64)
    Windows Live Remote Client Resources
    Windows Live Family Safety
    Microsoft .NET Framework 4.8 (CHT)
    Windows Live Family Safety
    Movie Studio 13.0 (64-bit)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Windows Live Remote Client Resources
    Windows Live Remote Client Resources
    MSVCRT Redists
    Microsoft Silverlight
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
    Windows Live Remote Client Resources
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft .NET Framework 4.8 (繁體中文)
    Microsoft .NET Framework 4.8
    Microsoft .NET Framework 4.8 (Français)
    Microsoft .NET Framework 4.8 (简体中文)
    Microsoft .NET Framework 4.8 (Português)
    Microsoft .NET Framework 4.8 (español)
    Microsoft Application Error Reporting
    ASUS Power4Gear Hybrid
    Windows Live Remote Service Resources
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Windows Live Remote Service Resources
    NVIDIA Ansel
    NVIDIA 3D Vision Driver 425.31
    NVIDIA Control Panel 425.31
    NVIDIA Graphics Driver 425.31
    NVIDIA PhysX System Software 9.19.0218
    DisplayDriverAnalyzer
    NVIDIA HD Audio Driver 1.3.38.13
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    Windows Live Remote Client Resources
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
    Windows Live Family Safety
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Windows Live MIME IFilter
    Windows Live Remote Client
    Windows Live Family Safety
    Windows Live Remote Service
    Microsoft .NET Framework 4.8 (CHS)
    Microsoft .NET Framework 4.8 (FRA)
    Shared C Run-time for x64
    Windows Live Remote Service Resources


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Blackweb Gaming AP\Blackweb Gaming AP.exe 00000CAC
    C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE 0000106C
    C:\Program Files (x86)\ASUS\ASUS Fan Filter Checker\FanChkSrv.exe 000007E4
    C:\Program Files (x86)\ASUS\ASUS Live Update\LiveUpdate.exe 00001618
    C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ASLDRSrv.exe 00000578
    C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ATKOSD.exe 00000F0C
    C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControl.exe 00000E4C
    C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe 00000B5C
    C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\KBFiltr.exe 00000BFC
    C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\WDC.exe 00000C3C
    C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe 00000C9C
    C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe 00000594
    C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe 00000F28
    C:\Program Files (x86)\ASUS\InstantOn for NB\InsOnSrv.exe 00000688
    C:\Program Files (x86)\ASUS\InstantOn for NB\InsOnWMI.exe 00000E54
    C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 00000C5C
    C:\Program Files (x86)\ASUS\USBChargerPlus\USBChargerPlus.exe 00000F84
    C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe 00000A0C
    C:\Program Files (x86)\AVerMedia\AVerMedia RECentral 4\RECentralService.exe 00000A48
    C:\Program Files (x86)\AmIcoSingLun\AmIcoSinglun64.exe 00000D30
    C:\Program Files (x86)\Bluetooth Suite\AthBtTray.exe 00000DEC
    C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe 00000B38
    C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe 00000DCC
    C:\Program Files (x86)\Bluetooth Suite\adminservice.exe 000006E0
    C:\Program Files (x86)\BraveSoftware\Brave-Browser\Application\brave.exe 000010F8
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe 0000197C
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe 00000674
    C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe 0000140C
    C:\Program Files (x86)\Dropbox\Client\90.4.307\QtWebEngineProcess.exe 00001BBC
    C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00001494
    C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00001FE4
    C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00001628
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe 000008F0
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe 000008DC
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe 000013FC
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe 00001AFC
    C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe 00000878
    C:\Program Files (x86)\Razer\Razer Services\GSS\GameScannerService.exe 0000097C
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00001470
    C:\Program Files (x86)\Roxio\CinePlayer\5.0\CPMonitor.exe 00000E24
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001A94
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002158
    C:\Program Files (x86)\Steam\Steam.exe 00001010
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001E90
    C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe 00000440
    C:\Program Files\ASUS\P4G\BatteryLife.exe 00000F50
    C:\Program Files\Asus\Rotation Desktop for G Series\AsusUacSvc.exe 000006C4
    C:\Program Files\CCleaner\CCleaner64.exe 0000101C
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE 00000AFC
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe 00000338
    C:\Program Files\Intel\iCLS Client\HeciServer.exe 000008BC
    C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe 000009BC
    C:\Program Files\NVIDIA Corporation\NvTelemetry\NvTelemetryContainer.exe 00000940
    C:\Program Files\ShareX\ShareX.exe 00001610
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00000D28
    C:\Program Files\Windows Media Player\wmpnetwk.exe 00001234
    C:\Users\Kyle\AppData\Local\Discord\app-0.0.305\Discord.exe 000019C0
    C:\Users\Kyle\AppData\Local\Temp\fy\fyservice.exe 000008A4
    C:\Windows\AsScrPro.exe 00001404
    C:\Windows\Explorer.EXE 00000FEC
    C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe 00001F90
    C:\Windows\SysWOW64\ACEngSvr.exe 00001440
    C:\Windows\System32\WUDFHost.exe 00000E8C
    C:\Windows\System32\spoolsv.exe 000005E0
    C:\Windows\System32\svchost.exe 0000196C
    C:\Windows\servicing\TrustedInstaller.exe 000005D0
    C:\Windows\system32\DbxSvc.exe 00000750
    C:\Windows\system32\DllHost.exe 0000182C
    C:\Windows\system32\Dwm.exe 00000FD4
    C:\Windows\system32\SearchFilterHost.exe 00001680
    C:\Windows\system32\SearchIndexer.exe 00000938
    C:\Windows\system32\SearchProtocolHost.exe 000020D0
    C:\Windows\system32\csrss.exe 000002C4
    C:\Windows\system32\lsass.exe 00000304
    C:\Windows\system32\lsm.exe 0000030C
    C:\Windows\system32\msiexec.exe 0000081C
    C:\Windows\system32\services.exe 000002E8
    C:\Windows\system32\svchost.exe 0000115C
    C:\Windows\system32\taskeng.exe 00000E64
    C:\Windows\system32\taskhost.exe 00000660
    C:\Windows\system32\viakaraokesrv.exe 00000AB0
    C:\Windows\system32\wbem\wmiprvse.exe 00000CDC
    C:\Windows\system32\wininit.exe 000002AC
    C:\Windows\system32\winlogon.exe 0000035C
    C:\Windows\system32\wuauclt.exe 0000042C
    \SystemRoot\System32\smss.exe 00000198
    (0)

  2. #2
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? I would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
    3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    5) Update and reinstall graphics drivers.
    6) Perform a Clean Boot on the device to see if the crashing continues. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  3. #3
    Player
    Fessadil's Avatar
    Join Date
    Feb 2020
    Posts
    5
    Character
    Fessadil Talechaser
    World
    Lamia
    Main Class
    White Mage Lv 61
    @rhaervis Could you explain why you keep recommending the same things over and over to everyone, but not one person I've seen so far has said any of those things have resolved the 6d issue for them?
    (1)