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  1. #1
    Player
    Kail's Avatar
    Join Date
    Jan 2014
    Location
    Limsa-Lominsa
    Posts
    23
    Character
    Kail Stormbringer
    World
    Siren
    Main Class
    Dragoon Lv 80

    Direct X 11 Crashes during raid and while in Mor Dhona

    Had two Direct X crashes this evening. The first occurred during Eden's Verse: Fulmination (Savage). I disabled my "GeForce Experience Overlay" due to having trouble with that causing FFXIV crashes in the past.

    Then I just had another one with the GeForce overlay already disabled:



    Here's my System Info:

    Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
    
    MyDocument	C:\Users\Ryzen-DavidO\Documents
    FINAL FANTASY XIV - A Realm Reborn	C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified
    
    
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    
    SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU	AMD Ryzen 7 1700 Eight-Core Processor           (16 CPUs), ~3.0GHz
    SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 16  SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS	BIOS Date: 04/20/17 15:27:34 Ver: 05.0000C
    SYSTEM_LANGUAGE	English (Regional Setting: English)
    SYSTEM_MEMORY	16336.355MB
    SYSTEM_VIRTUAL_MEMORY	134217727.875MB
    SYSTEM_PAGE_FILE	21456.355MB
    SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 231.924GB    SYSTEM_FREEDISC_SPACE 71.212GB
    SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1863.015GB    SYSTEM_FREEDISC_SPACE 982.847GB
    SYSTEM_DIRECTX_VERSION	DirectX 12
    SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1070
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP	GeForce GTX 1070
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	8088.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	8168.178 MB
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	26.21.0014.4219
    SYSTEM_GRAPHICS_DRIVER_DATE	1/28/2020 18:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_SOUND	Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{CCBD3515-ED3F-4DF7-82BC-49D76A7C214E}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.8004
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	11/29/2016 00:00:00
    SYSTEM_SOUND	Speakers (Steam Streaming Microphone)
    SYSTEM_SOUND_DEVICE_ID	{66DA5A40-5527-49F8-B400-D1A118789209}
    SYSTEM_SOUND_DEVICE_NAME	SteamStreamingMicrophone.sys
    SYSTEM_SOUND_DRIVER_VERSION	
    SYSTEM_SOUND_DRIVER_LANGUAGE	
    SYSTEM_SOUND_DRIVER_DATE	7/28/2017 00:00:00
    SYSTEM_SOUND	Speakers (Steam Streaming Speakers)
    SYSTEM_SOUND_DEVICE_ID	{6D4651EE-C11B-43EF-8C48-8E798CF984D2}
    SYSTEM_SOUND_DEVICE_NAME	SteamStreamingSpeakers.sys
    SYSTEM_SOUND_DRIVER_VERSION	
    SYSTEM_SOUND_DRIVER_LANGUAGE	
    SYSTEM_SOUND_DRIVER_DATE	7/20/2017 00:00:00
    SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{F373DEC0-4C19-11E7-8002444553540000}
    SYSTEM_INPUT_NAME	USB Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 897  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{F37405D0-4C19-11E7-8003444553540000}
    SYSTEM_INPUT_NAME	USB Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{F37405D0-4C19-11E7-8004444553540000}
    SYSTEM_INPUT_NAME	USB Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{4BCDF760-4E02-11E7-8001444553540000}
    SYSTEM_INPUT_NAME	American Power Conversion USB UPS
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{02ABB8D0-29D6-11EA-8001444553540000}
    SYSTEM_INPUT_NAME	Gaming Mouse G600
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    
    
    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
    
    FFXIVLauncher
    Photos
    Microsoft Text Input Application
    Paint 3D
    Untitled ‎- Paint 3D
    Facebook
    Facebook
    Microsoft Store
    Microsoft Store
    Calendar
    Calendar
    DX11 Crash - Google Chrome
    Photos
    
    
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    
    The Witcher Enhanced Edition Director's Cut
    The Witcher 2 - Assassins of Kings Enhanced Edition
    The Witcher 3: Wild Hunt - Game of the Year Edition
    Layers of Fear
    Advanced Combat Tracker (remove only)
    Blizzard App
    Diablo III
    FireStorm version V2.0.0.010
    Google Chrome
    Hearthstone
    MAGIX Content and Soundpools
    CD burn routines
    Music Maker
    OBS Studio
    OpenAL
    Overwatch
    Steam
    SysMedia Aurix
    Uplay
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Python 3.7.3 Tcl/Tk Support (32-bit)
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Java 8 Update 241
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
    UE4 Prerequisites (x64)
    FINAL FANTASY XIV - A Realm Reborn
    Python 3.7.3 Documentation (32-bit)
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
    Python 3.7.3 Core Interpreter (32-bit)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Youtube-DLG version 0.4
    Java Auto Updater
    Python 3.7.3 Development Libraries (32-bit)
    Google Update Helper
    >observer_
    Microsoft Visual C++ 2005 Redistributable
    GOG Galaxy
    Microsoft Visual C++ 2005 Redistributable
    OEM Application Profile
    Realtek Ethernet Controller Driver
    Sentinel Protection Installer 7.6.6
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    HP Update
    HP ENVY 4500 series Help
    Python 3.7.3 pip Bootstrap (32-bit)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Python Launcher
    Python 3.7.3 Utility Scripts (32-bit)
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Catalyst Control Center InstallProxy
    Python 3.7.3 Standard Library (32-bit)
    Twitch
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
    Python 3.7.3 Executables (32-bit)
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Python 3.7.3 Test Suite (32-bit)
    7-Zip 16.04 (x64)
    Windows Driver Package - LeapFrog (FlyUsb) USB  (11/05/2008 1.1.1.0)
    Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012)
    AMD Software
    AutoHotkey 1.1.30.03
    Microsoft Office Home and Student 2016 - en-us
    Logitech Unifying Software 2.50
    SOUND FORGE Audio Studio 12.6
    Terraria
    Saints Row IV
    FTL: Faster Than Light
    Alien: Isolation
    PAYDAY 2
    La-Mulana
    Organ Trail: Director's Cut
    DuckTales Remastered
    Outlast
    Papers, Please
    Spelunky
    Nuclear Throne
    The Forest
    Risk of Rain
    Shovel Knight: Treasure Trove
    Rocket League
    Cities: Skylines
    Hyper Light Drifter
    Darkest Dungeon®
    The Evil Within
    XCOM 2
    Cuphead
    Melody's Escape
    Darkwood
    Endless Legend
    Pillars of Eternity
    Shadowgate
    The Way
    Enter the Gungeon
    Five Nights at Freddy's
    Life is Strange™
    20XX
    Jotun: Valhalla Edition
    Five Nights at Freddy's 2
    Dark Deception
    Five Nights at Freddy's 3
    Elite Dangerous
    Dead by Daylight
    Five Nights at Freddy's 4
    Oxenfree
    Undertale
    Layers of Fear
    Stardew Valley
    Hellblade: Senua's Sacrifice
    RESIDENT EVIL 7 biohazard / BIOHAZARD 7 resident evil
    The Jackbox Party Pack 3
    VA-11 Hall-A: Cyberpunk Bartender Action
    The Badass Hero
    Northgard
    The Elder Scrolls V: Skyrim Special Edition
    Gabriel Knight: Sins of the Fathers
    The Turing Test
    Phantasmagoria
    Five Nights at Freddy's: Sister Location
    GUILTY GEAR Xrd -REVELATOR-
    NieR:Automata™
    Underhero
    Sonic Mania
    BlazBlue Centralfiction
    Visage
    The Evil Within 2
    BIT.TRIP RUNNER
    Slay the Spire
    DRAGON BALL FighterZ
    Bad North
    Doki Doki Literature Club
    Argonus and the Gods of Stone
    Just Fishing
    Counter-Strike: Global Offensive
    La-Mulana 2
    Cube Escape: Paradox
    RAGE
    AMD Software
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
    CD burn routines
    HitFilm Movie Essentials Pack
    UE4 Prerequisites (x64)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Logitech G HUB
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    HP ENVY 4500 series Basic Device Software
    Microsoft SQL Server Compact 4.0 SP1 x64 ENU
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
    Music Maker Update
    MAGIX Soundpool Music Maker - Feel good
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Music Maker
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    NVIDIA Control Panel 442.19
    NVIDIA Graphics Driver 442.19
    NVIDIA GeForce Experience 3.20.2.34
    NVIDIA Optimus Update 38.0.4.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.4.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.21
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.2.34
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Update for Windows 10 for x64-based Systems (KB4023057)
    Vita Concert Grand LE
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    VEGAS Pro 15.0
    MSVCRT Redists
    SOUND FORGE Audio Studio 12.6
    
    
    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
    
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	00002ED4
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	00001E00
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe	0000343C
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	00000C6C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	00002E18
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	000028B8
    C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe	000007D4
    C:\Program Files\LGHUB\lghub.exe	00001AA8
    C:\Program Files\LGHUB\lghub_agent.exe	00004B48
    C:\Program Files\LGHUB\logi_analytics_client.exe	00004AC8
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	0000068C
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe	00001A34
    C:\Program Files\WindowsApps\Facebook.Facebook_186.2619.19263.0_x86__8xx8rvfyw5nnt\WinUAPEntry.exe	0000424C
    C:\Program Files\WindowsApps\Microsoft.MSPaint_6.1907.18017.0_x64__8wekyb3d8bbwe\PaintStudio.View.exe	000017B0
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe	000004B4
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe	00003DCC
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19081.28230.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	00003FB8
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe	00003254
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe	00002A60
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20011.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe	00003010
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12527.20152.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe	00002C50
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12527.20152.0_x64__8wekyb3d8bbwe\HxTsr.exe	000005B8
    C:\WINDOWS\Explorer.EXE	00001928
    C:\WINDOWS\System32\svchost.exe	000022CC
    C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe	00002578
    C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe	00004338
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	000014DC
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	000018F0
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00003D08
    C:\WINDOWS\system32\ApplicationFrameHost.exe	00003E44
    C:\WINDOWS\system32\DllHost.exe	00002C64
    C:\WINDOWS\system32\RunDll32.exe	00000F10
    C:\WINDOWS\system32\SettingSyncHost.exe	00001A40
    C:\WINDOWS\system32\conhost.exe	00004418
    C:\WINDOWS\system32\sihost.exe	00003548
    C:\WINDOWS\system32\svchost.exe	00002E4C
    C:\WINDOWS\system32\taskhostw.exe	000047D4
    C:\WINDOWS\system32\wbem\unsecapp.exe	00003340
    C:\Windows\System32\CompPkgSrv.exe	00000E8C
    C:\Windows\System32\RuntimeBroker.exe	00003590
    C:\Windows\System32\SecurityHealthSystray.exe	0000207C
    C:\Windows\System32\SystemSettingsBroker.exe	0000332C
    C:\Windows\System32\smartscreen.exe	00003C50
    (0)
    Last edited by Kail; 02-25-2020 at 04:00 PM.

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have you had any other crashes since you posted this? Do you notice any pattern to the crashes, do they only happen in certain areas or while doing certain actions?

    Has anything changed with your PC that coincides with this?

    What else have you tried to troubleshoot the error?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)