dx11 issues patch 5.2

[the56ker]

game will load run for 2-5 minutes then randomly close only was i got a dx11 error with listed several codes i have not been able to recreate that error over the course of the last 2 hours



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\th56k\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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SYSTEM_CPU AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.6GHz
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 447.129GB SYSTEM_FREEDISC_SPACE 48.920GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 33.087GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 238.473GB SYSTEM_FREEDISC_SPACE 16.926GB
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
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SYSTEM_GRAPHICS_SHARED_VRAM 8167.672 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1080 x 1920 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\amdxc64.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 1/23/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 5600 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
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SYSTEM_GRAPHICS_SHARED_VRAM 8167.672 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1080 x 1920 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15017.1005
SYSTEM_GRAPHICS_DRIVER_DATE 1/23/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 5600 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 6103.434 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.672 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15017.1005
SYSTEM_GRAPHICS_DRIVER_DATE 1/23/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3CAFBD2E-2403-4783-BB01-C422BC55982E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8302
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/14/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6CBE5B5B-3E78-4151-8B79-2AFF9B9BA616}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8302
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/14/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT {5A863170-4DA4-11E9-8004444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A865880-4DA4-11E9-8005444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 RGB RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AC44C3E0-5464-11E7-8001444553540000}
SYSTEM_INPUT_NAME ne
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AC45FC60-5464-11E7-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 100
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AC47F830-5464-11E7-8005444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 100 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A865880-4DA4-11E9-8006444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 RGB RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AC45D550-5464-11E7-8002444553540000}
SYSTEM_INPUT_NAME ne
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
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Radeon Software
#general-chat - Discord
Downloads
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Calculator
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Ragnarok Online Transcendence
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Apple Application Support (32-bit)
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Corsair LINK 4
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Google Update Helper
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend the following troubleshooting:

- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher
- Update and reinstall the drivers for your graphics card
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[the56ker]

did a clean install using DDU ( display driver uninstaller ) for my graphics driver currently have the latest stable release AMD 5600xt gpu driver version 20.1.4

dx11 still randomly closes on clean boot same time frames, dx9 worked for 1hr test and also for 1hr test on clean boot,

however i find textures are missing noteably for bismark at map location bismarks body texture is missing for me and also during anamnesis anyder dungeon while in dx9 everything worked fine on dx11 until yesterday and being dx9 is unsupported will there be a solid fix any time in the near future?

[Dynratygus]

Good afternoon and thank you for the reply.

If you have not done so already, could you try installing the game on the C drive? Additionally, does this error occur when other programs are being run at the same time as Final Fantasy XIV?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[hynaku]

I hope they fix this problem soon I keep getting them to. Downloading the game again doesn't help with them.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.