Multiple Crashes Sometimes with or without error Messages

[Darkkisae]

Hello everyone first sorry if my english is bad, it's not my main languauge. And i'm not a big pc guy who knows a lot of stuff about it

This being said, i have a new PC with new parts a good friend of mine requested me.He built me the pc with all parts and all went good.

Until sometimes while playing FF the game just crashes like that. The screen freezes and quits the game. Soemtimes i have a DirectX error 1100002 (maybe i forgot some 0 but it's this code) and sometimes the game just freezes,turns the monitor in sleep mode and music still playing but i can do nothing.

I have an AMD RX 5700 GPU and okay sometimes i feel it's heating too much but tonight the game crashed 3 times in..like 20 minutes? I was in the 5.2 Dungeon.

BUT the thing is i played almost 4 hours today and NOTHING went wrong..So yeah it's really randomly crashing...

It's really frustrating because my old pc..which is..7 years old didn't have that much of crashes. It happened really occasionally but since this new pc which i have since..more or less 1 month, almost every time i play i have a crash..

I updated the drivers, windows,disabled any programs running (except Discord i use it to paly with friends), uninstall and reinstalling the game 2 times,disabled Direct11 and nothing changed..

I dont know if this can help but i post it also.

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-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\asmod\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 3 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Famille 64 bits (6.2, version 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 3800X 8-Core Processor (16 CPUs), ~3.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1405
SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
SYSTEM_MEMORY 32687.871MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37551.871MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.239GB SYSTEM_FREEDISC_SPACE 772.921GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.434 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16343.936 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0351505.inf_amd64_5b0d82e706ad63ce\B351435\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0351505.inf_amd64_5b0d82e706ad63ce\B351435\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0351505.inf_amd64_5b0d82e706ad63ce\B351435\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0351505.inf_amd64_5b0d82e706ad63ce\B351435\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15019.1003
SYSTEM_GRAPHICS_DRIVER_DATE 1/30/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Casque (3- HyperX Cloud Flight Wireless Headset)
SYSTEM_SOUND_DEVICE_ID {E16F5A10-583C-495E-81BE-896F5AC50219}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Casque pour téléphone (4- Wireless Controller)
SYSTEM_SOUND_DEVICE_ID {BF47A184-A0FD-4BB1-823C-EAB0484FA532}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Haut-parleurs (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D1865D08-3BB6-49E3-A60D-AB0E04DB6069}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Haut-parleurs (Sonic Studio Virtual Mixer)
SYSTEM_SOUND_DEVICE_ID {FEEF2BC9-5AED-4D11-AFE8-0831CC44B633}
SYSTEM_SOUND_DEVICE_NAME {0.0.0.00000000}.{feef2bc9-5aed-4d11-afe8-0831cc44b633}
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3A70D0-30AF-11EA-8002444553540000}
SYSTEM_INPUT_NAME Wired Keyboard 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3A70D0-30AF-11EA-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3A70D0-30AF-11EA-8003444553540000}
SYSTEM_INPUT_NAME Wired Keyboard 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3A70D0-30AF-11EA-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3A70D0-30AF-11EA-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3A70D0-30AF-11EA-800C444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3CE1D0-30AF-11EA-800E444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3A70D0-30AF-11EA-8008444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {EA3A70D0-30AF-11EA-8001444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3CE1D0-30AF-11EA-8010444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3CE1D0-30AF-11EA-800D444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3CE1D0-30AF-11EA-800F444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3A70D0-30AF-11EA-8004444553540000}
SYSTEM_INPUT_NAME AMD SR4 lamplight Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3A70D0-30AF-11EA-800A444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3A70D0-30AF-11EA-8009444553540000}
SYSTEM_INPUT_NAME AMD SR4 lamplight Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA3A70D0-30AF-11EA-800B444553540000}
SYSTEM_INPUT_NAME CYRM02p0303h00E0r0100
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Ecrire un nouveau sujet - Google Chrome
FFXIV entre potos - Discord
Radeon Software
Ce PC
Paramètres
Mixer de volume - Casque (3- HyperX Cloud Flight Wireless Headset)
Microsoft Text Input Application
Microsoft Store
Microsoft Store
Invite de commandes


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Audacity 2.3.3
Freemake Video Converter version 4.1.10
Google Chrome
Norton 360 Premier
OBS Studio
Steam
Wondershare UniConverter(Build 11.7.0.3)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.11.25325
AURA Service
GALAX GAMER RGB
ASUS Framework Service
Balanced
ASUS AURA Odd Component
ASUS AURA VGA Component
FINAL FANTASY XIV ONLINE
ROG Live Service
ASUS GLCKIO2 Driver
Microsoft Visual C++ 2017 Redistributable (x86) - 14.11.25325
ASUS MB Peripheral Products
Apple Application Support
ASUS AIOFan HAL
Wondershare Helper Compact 2.5.3
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.11.25325
ASUS GLCKIO2 Driver
AURA Service
Google Update Helper
Patriot Viper RGB
Apple Software Update
Corsair AURA DRAM Component
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
OEM Application Profile
ASUS AURA Display Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
ASUS Update Helper
AMD Settings
ASUS Framework Service
ENE IO Driver
Kingston AURA DRAM Component
ASUS AURA Motherboard HAL
ENE RGB HAL
AURA DRAM Component
ASUS AURA Extension Card HAL
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.21.27702
QuickTime 7
AMD Software
AMD Ryzen Master
Microsoft Office 365 - fr-fr
Alan Wake
VLC media player
WinRAR 5.80 (64-bit)
AMD Ryzen Master
GALAX GAMER RGB
Elgato Game Capture HD
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.21.27702
Branding64
RomStation 2.0
ASUS AURA Extension Card HAL
AMD WVR64
Corsair AURA DRAM Component
AURA DRAM Component
Kingston AURA DRAM Component
ASUS AURA VGA Component
ENE RGB HAL
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
AMD Settings
AMD User Experience Program Installer
ASUS AURA Display Component
ASUS AURA Odd Component
ASUS MB Peripheral Products
ASUS Aura SDK
ASUS AURA Motherboard HAL
VEGAS Pro 15.0
Patriot Viper RGB
MSVCRT Redists
ASUS AIOFan HAL
ARMOURY CRATE Lite Service
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.21.27702


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000224C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001AF0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000780
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 000003E8
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 00001B98
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00002908
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000011A4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000203C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000290
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBar.exe 000028BC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00000518
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00000248
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002098
C:\Users\asmod\AppData\Local\Discord\app-0.0.305\Discord.exe 00000B0C
C:\Windows\Explorer.EXE 000018B0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000031AC
C:\Windows\System32\RuntimeBroker.exe 000006B8
C:\Windows\System32\SecurityHealthSystray.exe 00001550
C:\Windows\System32\smartscreen.exe 000005D0
C:\Windows\System32\svchost.exe 00001AC8
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000033F8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001DC4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001C0C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000037C8
C:\Windows\system32\ApplicationFrameHost.exe 00003094
C:\Windows\system32\DllHost.exe 0000277C
C:\Windows\system32\SettingSyncHost.exe 000020F0
C:\Windows\system32\SndVol.exe 00000904
C:\Windows\system32\cmd.exe 0000169C
C:\Windows\system32\conhost.exe 00000614
C:\Windows\system32\sihost.exe 00001648
C:\Windows\system32\svchost.exe 00001A7C
C:\Windows\system32\taskhostw.exe 00001860


So thanks for the reading hope to see a solution to this

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? I would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.