Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums,

Unfortunately, as our troubleshooting has not resolved the issue, it would appear to be a more serious in-game issue. As such, we would recommend posting a Bug Report in the "In-game Bugs" forum so that our team may look into the issue further. That way this matter would be escalated to the appropriate team.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.