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Thread: DirectX Issues

  1. #1
    Player
    theFey's Avatar
    Join Date
    Jul 2019
    Posts
    3
    Character
    Fey Niphe
    World
    Lamia
    Main Class
    Samurai Lv 80

    DirectX Issues

    I installed the update at 12:30 and was able to get in and play. At 6:00PM est time when I logged back in I had no issues until I teleported to Ul'dah then I crashed out with DirectX error messages. After trying all the suggestions in the other threads about this issue I tried creating a new character which is able to log in fine without any crashes.

    See System Information Below



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\mtbre\OneDrive\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Games\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS 1005
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32688.465MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37552.465MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.464GB SYSTEM_FREEDISC_SPACE 702.504GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 559.727GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.498GB SYSTEM_FREEDISC_SPACE 53.408GB
    SYSTEM_STORAGE V:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 7145.108GB SYSTEM_FREEDISC_SPACE 7033.671GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 11127.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16344.232 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4219
    SYSTEM_GRAPHICS_DRIVER_DATE 1/28/2020 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Headset Earphone (CORSAIR VOID PRO Wireless Gaming Headset)
    SYSTEM_SOUND_DEVICE_ID {B96ED3D4-19DA-4399-AB65-606E463BA107}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/14/2020 00:00:00
    SYSTEM_SOUND Realtek Digital Output (2- Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {38AB0F2C-9699-4298-B840-1CAB1ACB0AA0}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8678
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/9/2019 00:00:00
    SYSTEM_SOUND Speakers (VB-Audio Cable B)
    SYSTEM_SOUND_DEVICE_ID {590B70D3-648D-4AA2-BC19-C47B8F99402A}
    SYSTEM_SOUND_DEVICE_NAME vbaudio_cableb64_win7.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/19/2015 00:00:00
    SYSTEM_SOUND ROG PG279Q (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {8376E4AA-4E26-4843-9B1E-BE5464DC768C}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
    SYSTEM_SOUND Discord (VB-Audio Cable A)
    SYSTEM_SOUND_DEVICE_ID {DE696C1C-06C4-44EB-967B-AE2EA7670A87}
    SYSTEM_SOUND_DEVICE_NAME vbaudio_cablea64_win7.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/19/2015 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4C7DA680-950C-11E9-8001444553540000}
    SYSTEM_INPUT_NAME H115i Platinum
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4C7DCD90-950C-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Commander PRO
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BF52F350-A4D3-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {683169A0-9464-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Hid Interface
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A0161990-76F8-11E8-8001444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A01640A0-76F8-11E8-8002444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A01640A0-76F8-11E8-8003444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A01667B0-76F8-11E8-8004444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A0168EC0-76F8-11E8-8005444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A0168EC0-76F8-11E8-8006444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A016B5D0-76F8-11E8-8007444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4C7E42C0-950C-11E9-8003444553540000}
    SYSTEM_INPUT_NAME AURA MOTHERBOARD
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A0172B00-76F8-11E8-800B444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FINAL FANTASY XIV Forum - [InPrivate]
    #warriors-of-light-beer - Discord
    Movies & TV
    Movies & TV
    Settings
    Settings
    Microsoft Store
    Microsoft Text Input Application
    NVIDIA GeForce Overlay
    Microsoft Store


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe AIR
    Adobe Creative Cloud
    Advanced Combat Tracker (remove only)
    Adobe Media Encoder CC 2018
    Battle.net
    BitRaider Streaming Client
    Warcraft Logs Uploader
    Fallout 76
    Glyph
    ArcheAge: Unchained
    Google Chrome
    HandBrake 1.2.2
    ASUS GPU TweakII
    MEGAsync
    Microsoft Edge
    Microsoft Edge Update
    Notepad++ (32-bit x86)
    OBS Studio
    Origin
    Overwatch
    Adobe Photoshop CC 2019
    Adobe Premiere Pro CC 2018
    Sena Bluetooth Device Manager 3.9.3
    Steam
    Star Wars The Old Republic
    Synology Assistant (remove only)
    Wi-Fi Scanner version 4.3.0.173
    World of Warcraft
    World of Warcraft Classic
    Intel(R) Wireless Bluetooth(R)
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Corsair AURA DRAM Component
    AURA Service
    Adobe AIR
    GALAX GAMER RGB
    Python 3.7.3 Tcl/Tk Support (32-bit)
    ASUS Framework Service
    iSEEK AnswerWorks English Runtime
    Intel Driver && Support Assistant
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Java 8 Update 221
    ASUS AURA Odd Component
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
    ASUS GPU TweakII
    ASUS AURA VGA Component
    Samsung Magician
    FINAL FANTASY XIV - A Realm Reborn
    Python 3.7.3 Documentation (32-bit)
    ROG Live Service
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    Patriot Viper M2 SSD RGB
    Python 3.7.3 Core Interpreter (32-bit)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Bethesda.net Launcher
    ASUS GLCKIO2 Driver
    Samsung NVM Express Driver
    Teams Machine-Wide Installer
    Microsoft SQL Server Compact 3.5 SP2 ENU
    Star Wars: The Old Republic
    CORSAIR iCUE Software
    ASUS MB Peripheral Products
    The Sims™ 4
    Java Auto Updater
    ASUS AIOFan HAL
    Python 3.7.3 Development Libraries (32-bit)
    AURA
    ASUS GLCKIO2 Driver
    AURA Service
    NVIDIA Photoshop Plug-ins 64 bit
    AURA Service
    Google Update Helper
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    Quicken
    Microsoft Visual C++ 2005 Redistributable
    Peggle
    Microsoft Visual C++ 2005 Redistributable
    Mass Effect™: Andromeda
    Sonos Controller
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    ENE RGB HAL
    Microsoft Visual C++ 2005 Redistributable
    STAR WARS™ Battlefront™ II
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    All MB
    ASUS AURA Display Component
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
    Python 3.7.3 pip Bootstrap (32-bit)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Kingston AURA DRAM Component
    Python Launcher
    ASUS Update Helper
    Adobe Refresh Manager
    Adobe Acrobat DC
    Python 3.7.3 Utility Scripts (32-bit)
    Dragon Age: Origins
    Warcraft Logs Uploader
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Intel® PROSet/Wireless Software
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    LOOT version 0.14.5
    AURA DRAM Component
    TradeSkillMaster Application version 1.0
    Epic Games Launcher
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    ASUS Framework Service
    STAR WARS Jedi - Fallen Order™
    STAR WARS Jedi: Fallen Order™ Deluxe Upgrade
    ENE IO Driver
    Patriot Viper RGB
    Windows 10 Update Assistant
    Apex Legends
    Intel® Driver & Support Assistant
    Dragon Age™: Inquisition
    Python 3.7.3 Standard Library (32-bit)
    ASUS AURA Motherboard HAL
    ENE_EHD_ASM_HAL
    Intel® Software Installer
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
    Python 3.7.3 Executables (32-bit)
    ASUS AURA Extension Card HAL
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    SimCity™
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
    Python 3.7.3 Test Suite (32-bit)
    ENE_EHD_M2_HAL
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Tukui Client
    Vortex
    7-Zip 18.05 (x64)
    FF Logs Uploader 2.2.2
    BLPView
    Windows Driver Package - Cambridge Silicon Radio Ltd. (CSRBC) USB (05/14/2019 2.5.5.0)
    GoPro Fusion Studio 1.3
    GoPro VR Player 3.0
    Guild Wars 2
    Mozilla Firefox 72.0.2 (x64 en-US)
    Mozilla Maintenance Service
    Microsoft Office 365 ProPlus - en-us
    Destiny 2
    Warframe
    No Man's Sky
    Deus Ex: Human Revolution
    Frostpunk
    Fallout 4
    Concrete Jungle
    Wallpaper Engine
    MONSTER HUNTER: WORLD
    Slay the Spire
    Age of Wonders: Planetfall
    VBCABLE-A, The Virtual Audio Cable
    VBCABLE-B, The Virtual Audio Cable
    VLC media player
    WhoCrashed 6.02
    GALAX GAMER RGB
    Microsoft Visual C++ 2005 Redistributable (x64)
    Patriot Viper M2 SSD RGB
    Paradox Launcher v2
    Intel(R) Rapid Storage Technology
    ENE_EHD_M2_HAL
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Java 8 Update 221 (64-bit)
    ENE RGB HAL
    ASUS AURA Extension Card HAL
    Corsair AURA DRAM Component
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    AURA DRAM Component
    Documentation Manager
    Intel(R) Rapid Storage Technology
    Intel(R) PRO/Wireless Driver
    Samsung NVM Express Driver 3.2.0.1910
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Intel(R) Chipset Device Software
    Epic Games Launcher Prerequisites (x64)
    Kingston AURA DRAM Component
    ASUS AURA VGA Component
    FF Logs Uploader 4.2.0
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Intel(R) Computing Improvement Program
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
    Microsoft Silverlight
    FFXIV TexTools
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Intel® PROSet/Wireless WiFi Software
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
    Intel® Optane™ Pinning Explorer Extensions
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
    Microsoft Visual C++ 2005 Redistributable (x64)
    ASUS AURA Display Component
    NVIDIA Ansel
    NVIDIA Control Panel 442.19
    NVIDIA Graphics Driver 442.19
    NVIDIA GeForce Experience 3.20.2.34
    NVIDIA Optimus Update 38.0.4.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.4.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.21
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.2.34
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    ASUS AURA Odd Component
    ENE_EHD_ASM_HAL
    Warcraft Logs Uploader 4.0.8
    ASUS MB Peripheral Products
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    ASUS Aura SDK
    Microsoft SQL Server Compact 3.5 SP2 x64 ENU
    ASUS AURA Motherboard HAL
    Blender
    Patriot Viper RGB
    Microsoft Visual Studio Code
    ASUS AIOFan HAL
    ARMOURY CRATE Lite Service
    Update for Windows 10 for x64-based Systems (KB4023057)
    Transmission 2.94 (d8e60ee44f) (x64)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000689C
    C:\Games\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 0000451C
    C:\Games\TradeSkillMaster Application\app\TSMApplication.exe 00004210
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AcroTray.exe 00002F24
    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 0000366C
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000A30
    C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\CorsairOsdHelper.exe 00002E58
    C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\CorsairOsdHelper.x64.exe 00004C14
    C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\CorsairOsdLauncher.exe 00004A80
    C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 0000168C
    C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe 000037C4
    C:\Program Files (x86)\Microsoft Office\root\Office16\ONENOTEM.EXE 00000D30
    C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000069E0
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002B30
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00001674
    C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00002D48
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000406C
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001DBC
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00004378
    C:\Program Files\WindowsApps\AppleInc.iTunes_12104.2.43056.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00000308
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00003178
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00003190
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00005948
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBar.exe 00005298
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00002630
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003868
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe 000031E0
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20011.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000E1C
    C:\Users\mtbre\AppData\Local\Discord\app-0.0.305\Discord.exe 00004FB8
    C:\Users\mtbre\AppData\Local\MEGAsync\MEGAsync.exe 00000710
    C:\Users\mtbre\AppData\Local\Microsoft\OneDrive\19.232.1124.0005\FileCoAuth.exe 00005B00
    C:\Users\mtbre\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000043A8
    C:\Users\mtbre\AppData\Local\XIVLauncher\app-4.6.0\XIVLauncher.exe 00004654
    C:\Users\mtbre\AppData\Roaming\Dashlane\Dashlane.exe 00004608
    C:\Users\mtbre\AppData\Roaming\Dashlane\DashlanePlugin.exe 00003290
    C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003E58
    C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003320
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00003204
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002F6C
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002D38
    C:\WINDOWS\system32\backgroundTaskHost.exe 00006664
    C:\Windows\Explorer.EXE 00000AD8
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00005CB4
    C:\Windows\SysWOW64\DllHost.exe 00005728
    C:\Windows\System32\CompPkgSrv.exe 000002F8
    C:\Windows\System32\RuntimeBroker.exe 000016BC
    C:\Windows\System32\SecurityHealthSystray.exe 000042A4
    C:\Windows\System32\smartscreen.exe 000068A4
    C:\Windows\System32\svchost.exe 00002210
    C:\Windows\system32\ApplicationFrameHost.exe 0000584C
    C:\Windows\system32\DllHost.exe 00004920
    C:\Windows\system32\SettingSyncHost.exe 00002F44
    C:\Windows\system32\conhost.exe 00002B8C
    C:\Windows\system32\sihost.exe 00000D24
    C:\Windows\system32\svchost.exe 00005A58
    C:\Windows\system32\taskhostw.exe 00000F1C
    (0)

  2. #2
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We would like to recommend deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  3. #3
    Player
    theFey's Avatar
    Join Date
    Jul 2019
    Posts
    3
    Character
    Fey Niphe
    World
    Lamia
    Main Class
    Samurai Lv 80
    I have tried that already and the issue persisted.
    (0)

  4. #4
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We would like to recommend reverting to DirectX 9 (if possible), updating and reinstalling the graphics drivers, and performing a Clean Boot on the desktop to see if the crashing continues. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  5. #5
    Player
    theFey's Avatar
    Join Date
    Jul 2019
    Posts
    3
    Character
    Fey Niphe
    World
    Lamia
    Main Class
    Samurai Lv 80
    I have already tried switching to DirectX9, updating and resinstalling graphics drivers, and clean booting. As I also stated the crashing only occurs with one character and creating a new character allows me to play without issues.
    (0)

  6. #6
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums,

    Unfortunately, as our troubleshooting has not resolved the issue, it would appear to be a more serious in-game issue. As such, we would recommend posting a Bug Report in the "In-game Bugs" forum so that our team may look into the issue further. That way this matter would be escalated to the appropriate team.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)