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  1. #1
    Player
    Khalm's Avatar
    Join Date
    Feb 2020
    Location
    USA
    Posts
    8
    Character
    Khalm Kahkol
    World
    Omega
    Main Class
    Machinist Lv 80

    Error Message: An unexpected error has occurred. Exiting FINAL FANTASY XIV.(6d)

    So since the one topic was closed here is my personal one as suggested by the support team.

    FYI I launch through Steam.

    So I after the update I got the error message "An unexpected error has occurred. Exiting FINAL FANTASY XIV.(6d)" it appears after clicking Play when the game window is suppose to open I get the error instead. Log in and download were fine. I have made sure my computer is up to date for windows and for my graphic drivers. I have uninstalled and reinstalled the game. I have tried in DX9 and DX11, new and old launcher. I have no overclocking active, all programs that have game overlays are off or the overlay is disabled. No Mactype is not installed, launched through GeForce with different graphic settings. Tried with only one monitor connected. Turned off Fullscreen Optimizations. No overheating issues. Not enough space on boot drive to install FFXIV.

    I do also have a support ticket # if needed.

    System Report

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\<*******>\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU AMD Ryzen 7 3800X 8-Core Processor (8 CPUs), ~3.9GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 09/09/19 17:11:01 Ver: 05.0000E
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32682.664MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37546.664MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.293GB SYSTEM_FREEDISC_SPACE 18.819GB
    SYSTEM_STORAGE W:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 7452.034GB SYSTEM_FREEDISC_SPACE 6021.977GB
    SYSTEM_STORAGE X:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 810.412GB
    SYSTEM_STORAGE Y:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 534.220GB
    SYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 1290.357GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8010.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16341.332 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3fbb9bb1983b9ed9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3fbb9bb1983b9ed9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3fbb9bb1983b9ed9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3fbb9bb1983b9ed9\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4219
    SYSTEM_GRAPHICS_DRIVER_DATE 1/28/2020 18:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8010.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16341.332 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3fbb9bb1983b9ed9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3fbb9bb1983b9ed9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3fbb9bb1983b9ed9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3fbb9bb1983b9ed9\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4219
    SYSTEM_GRAPHICS_DRIVER_DATE 1/28/2020 18:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND G Game Headphones (Astro MixAmp Pro Game)
    SYSTEM_SOUND_DEVICE_ID {EBA65376-B8DB-425F-B249-BEDFB05FCE37}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_SOUND Speakers (Elgato Sound Capture)
    SYSTEM_SOUND_DEVICE_ID {5A9D0A3B-9BD6-416A-9145-235F7DF1831D}
    SYSTEM_SOUND_DEVICE_NAME ElgatoVAD.sys
    SYSTEM_SOUND_DRIVER_VERSION 3.50.0056.2056
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/8/2016 00:00:00
    SYSTEM_SOUND Speakers (XSplit Stream Audio Renderer)
    SYSTEM_SOUND_DEVICE_ID {97A5AF11-69F5-4B34-B639-A07B76E98E85}
    SYSTEM_SOUND_DEVICE_NAME xspltspk.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.00.0000.0002
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/26/2014 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {B502A046-379C-43AE-90BB-A61295059559}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.8708.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/20/2019 00:00:00
    SYSTEM_SOUND V Headset Earphone (Astro MixAmp Pro Voice)
    SYSTEM_SOUND_DEVICE_ID {BC3339B2-0B34-4F97-8F66-73BDF425152E}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EC6DF500-1608-11EA-8001444553540000}
    SYSTEM_INPUT_NAME AURA LED Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {123DA590-EEDA-11E6-8001444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1243E720-EEDA-11E6-8002444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {12463110-EEDA-11E6-8003444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {124853F0-EEDA-11E6-8004444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F393AFA0-82D4-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Astro MixAmp Pro
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {2960B990-EECD-11E6-8002444553540000}
    SYSTEM_INPUT_NAME Razer Ouroboros
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {296CEE90-EECD-11E6-8006444553540000}
    SYSTEM_INPUT_NAME Razer Ouroboros
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EC6F2D80-1608-11EA-8002444553540000}
    SYSTEM_INPUT_NAME NZXT USB Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {296E9C40-EECD-11E6-8007444553540000}
    SYSTEM_INPUT_NAME Razer Ouroboros
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {297022E0-EECD-11E6-8008444553540000}
    SYSTEM_INPUT_NAME Razer Ouroboros
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Programs and Features
    "Play" button on launcher into immediate crash error - Page 2 - Google Chrome
    Steam
    Settings
    Settings
    WD App Manager
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Text Input Application
    Microsoft Store
    Microsoft Store


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Audacity 2.3.3
    Canon Utilities CameraWindow DC 8
    EVEMon
    Fraps (remove only)
    GameFirst V
    Google Chrome
    Hauppauge Device Central
    HP Photo Creations
    PACE License Support Win64
    PACE License Support Win64
    MAGIX Content and Soundpools
    Canon Utilities Map Utility
    Music Maker
    NewBlue Filters 5 Ultimate
    NewBlue Vegas Pro Complete
    Microsoft Office Professional Plus 2010
    RamCache III
    Razer Chroma SDK Core Components
    Game Capture HD v1.0.0.1
    SONiVOX Twist 2
    Steam
    Uplay
    WD Discovery
    Webroot SecureAnywhere
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    LWS Pictures And Video
    ASUS Wireless Router Device Discovery Utility
    Razer Synapse
    AURA Service
    Balanced
    GALAX GAMER RGB
    wtfast 4.7
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    CameraHelperMsi
    LWS Help_main
    ASUS Framework Service
    LWS Twitter
    MSXML 4.0 SP3 Parser
    Minecraft
    MSVCRT Redists
    DVD Architect
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.14.26429
    MSVCRT Redists
    LWS YouTube Plugin
    ASUS AURA Odd Component
    ASUS AURA VGA Component
    ROG Live Service
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Bethesda.net Launcher
    ASUS GLCKIO2 Driver
    Skype™ 7.41
    pyfa version 1.31.0 (YC119.8 1.0)
    erLT
    ASUS MB Peripheral Products
    HL-L2320D series
    WD Backup
    Garmin Express
    ASUS AIOFan HAL
    WD Backup
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
    Epic Games Launcher
    Hybrid VST32
    ASUS GLCKIO2 Driver
    AURA Service
    Google Update Helper
    Garmin Express
    Hybrid AAX32
    GameFirst V
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.14.26429
    LWS Gallery
    Microsoft Visual C++ 2005 Redistributable
    LWS Motion Detection
    Microsoft Visual C++ 2005 Redistributable
    Patriot Viper RGB
    Hybrid Content
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26429
    XSplit Broadcaster
    Corsair AURA DRAM Component
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
    LWS Launcher
    OEM Application Profile
    LWS Webcam Software
    ASTRO Command Center
    Microsoft Office Access MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Excel MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2956084) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office PowerPoint MUI (English) 2010
    Update for Microsoft PowerPoint 2010 (KB4022136) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2956084) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Publisher MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Outlook MUI (English) 2010
    Security Update for Microsoft Outlook 2010 (KB4475509) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB4461625) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Word MUI (English) 2010
    Security Update for Microsoft Word 2010 (KB4461625) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2956084) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proof (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3203468) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Microsoft Office Proof (French) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3203468) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proof (Spanish) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3203468) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553332) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553313) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3114885) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB3114879) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3054886) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB3114414) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4461579) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Microsoft Office Proofing (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office InfoPath MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Shared MUI (English) 2010
    Security Update for Microsoft Office 2010 (KB3213626) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4022206) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2956076) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4011610) 32-Bit Edition
    Microsoft Office OneNote MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3114885) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Groove MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Professional Plus 2010
    Security Update for Microsoft Office 2010 (KB2956063) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589318) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589339) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4462172) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4464566) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4484236) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553332) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2881029) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2791057) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4022206) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553313) 32-Bit Edition
    Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3213631) 32-Bit Edition
    Update for Microsoft Visio 2010 (KB3115314) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4092436) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB3114885) 32-Bit Edition
    Update for Microsoft Access 2010 (KB4018363) 32-Bit Edition
    Security Update for Microsoft Excel 2010 (KB4484267) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4484193) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB3114559) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3114565) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4461626) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB3114879) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition
    Security Update for Microsoft Publisher 2010 (KB4011186) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3054873) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3054886) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553388) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3055047) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB3114414) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
    Definition Update for Microsoft Office 2010 (KB3115475) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB3191908) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4462187) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB4475601) 32-Bit Edition
    Security Update for Microsoft Visio Viewer 2010 (KB2999465) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2881030) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Security Update for Microsoft PowerPoint 2010 (KB4461613) 32-Bit Edition
    Update for Microsoft Office 2010 (KB3128031) 32-Bit Edition
    Update for Microsoft Office 2010 (KB4461579) 32-Bit Edition
    Update for Microsoft Outlook Social Connector 2010 (KB2553308) 32-Bit Edition
    Security Update for Microsoft Outlook 2010 (KB4484163) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4022208) 32-Bit Edition
    WD SES Driver Setup
    All MB
    ASUS AURA Display Component
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    HP DeskJet 3700 series Help
    LWS WLM Plugin
    Hybrid
    Apple Software Update
    Apple Application Support (32-bit)
    ASUS Update Helper
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    MSVCRT Redists
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    HP Google Drive Plugin
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    ASUS Framework Service
    AI Suite 3
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
    ENE IO Driver
    HP Dropbox Plugin
    Futuremark SystemInfo
    Logitech Webcam Software
    Kingston AURA DRAM Component
    Elevated Installer
    ASUS AURA Motherboard HAL
    ROG RAMDisk
    ENE RGB HAL
    AURA DRAM Component
    ASUS AURA Extension Card HAL
    WD Desktop App 2.1.0.246
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Mumble 1.2.19
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    SimCity™
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    LWS Facebook
    QuickTime 7
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    RSI Launcher 1.2.0
    NZXT CAM 4.2.3
    AMD Software
    CPUID ROG CPU-Z 1.88
    Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB (02/06/2007 3.1)
    Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201)
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
    MAGIX Connect
    proDAD Mercalli NLE 4.0 (64bit)
    proDAD Vitascene 3.0 (64bit)
    Warframe
    Cities: Skylines
    Tabletop Simulator
    FINAL FANTASY XIV Online
    Conan Exiles
    Starr Mazer: DSP
    Streets of Rogue
    Warhammer: Vermintide 2
    House Flipper
    Renegade Ops
    Synaptics Pointing Device Driver
    TeamSpeak 3 Client
    Universal Control
    XSplit VCam
    PACE License Support Win64
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
    GALAX GAMER RGB
    MSVCRT Redists
    Update for Windows 10 for x64-based Systems (KB4023057)
    Vita Concert Grand LE
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    ASUS AURA Extension Card HAL
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729
    teVirtualMIDI64
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
    iCloud
    Corsair AURA DRAM Component
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    AURA DRAM Component
    AMD Product Verification Tool version 1.0.4.8
    iTunes
    Bonjour
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    VEGAS Pro 16.0
    MSVCRT Redists
    Epic Games Launcher Prerequisites (x64)
    Apple Mobile Device Support
    Kingston AURA DRAM Component
    ASUS AURA VGA Component
    PACE License Support Win64
    HP DeskJet 3700 series Basic Device Software
    HitFilm Movie Essentials Pack
    MSVCRT Redists
    ENE RGB HAL
    MAGIX Soundpool Music Maker - Feel good
    VEGAS Pro 17.0
    MSVCRT Redists
    ANT Drivers Installer x64
    Microsoft Office Office 64-bit Components 2010
    Microsoft Office Shared 64-bit MUI (English) 2010
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
    XSplit VCam
    Music Maker
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Elgato Game Capture HD
    ASUS AURA Display Component
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    MAGIX Connect
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
    NVIDIA Graphics Driver 442.19
    NVIDIA GeForce Experience 3.20.2.34
    NVIDIA Optimus Update 38.0.4.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.4.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.21
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.2.34
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA USBC Driver 1.38.831.832
    NVIDIA Virtual Audio 4.13.0.0
    Product Improvement Study for HP DeskJet 3700 series
    ASUS AURA Odd Component
    ASUS MB Peripheral Products
    Visual C++ 10.0 CRT (x64)
    MSVCRT Redists
    Hybrid AAX64
    Ableton Live 9 Lite
    WD Desktop App 2.1.0.246 (x64)
    Boris FX Continuum Plug-ins 11 for OpenFX and Compatible Products
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    ASUS Aura SDK
    ASUS AURA Motherboard HAL
    Apple Application Support (64-bit)
    Patriot Viper RGB
    ASUS AIOFan HAL
    Hybrid VST64
    ARMOURY CRATE Lite Service
    MSVCRT Redists


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\PROGRAM FILES (X86)\WESTERN DIGITAL\WD APP MANAGER\PLUGINS\WD BACKUP\App\WDBackupService.exe 00000A58
    C:\Program Files (x86)\ASUS\AAHM\1.00.22\aaHMSvc.exe 0000193C
    C:\Program Files (x86)\ASUS\AI Suite III\AISuite3.exe 00000E98
    C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe 00000EE4
    C:\Program Files (x86)\ASUS\AI Suite III\EZ Update\EzUpdt.exe 00000E04
    C:\Program Files (x86)\ASUS\AXSP\4.00.38\atkexComSvc.exe 00001928
    C:\Program Files (x86)\ASUS\ArmouryDevice\asus_framework.exe 000018B0
    C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ArmourySocketServer\ArmourySocketServer.exe 00000E64
    C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ShareFromArmouryIII\Mouse\ROG STRIX CARRY\P508PowerAgent.exe 00000DFC
    C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgent.exe 00001578
    C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.25\AsSysCtrlService.exe 00001930
    C:\Program Files (x86)\ASUS\AsusFanControlService\2.00.77\AsusFanControlService.exe 00001958
    C:\Program Files (x86)\ASUS\ROG Live Service\ROGLiveService.exe 00001B0C
    C:\Program Files (x86)\Canon\ImageTransferUtility\ImageTransferUtility.exe 00003D3C
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe 0000190C
    C:\Program Files (x86)\Common Files\PACE\Services\LicenseServices\LDSvc.exe 00001A78
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004F10
    C:\Program Files (x86)\Google\Update\1.3.35.442\GoogleCrashHandler.exe 00001A04
    C:\Program Files (x86)\Google\Update\1.3.35.442\GoogleCrashHandler64.exe 000033D8
    C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe 00004DB4
    C:\Program Files (x86)\LightingService\LightingService.exe 000019F0
    C:\Program Files (x86)\Logitech\LWS\Webcam Software\CameraHelperShell.exe 00003F68
    C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe 00003ACC
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000032C4
    C:\Program Files (x86)\Razer Chroma SDK\bin\RzSDKServer.exe 00001AB4
    C:\Program Files (x86)\Razer Chroma SDK\bin\RzSDKService.exe 00001B1C
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00003E34
    C:\Program Files (x86)\Western Digital\Discovery\Current\Service\WDDiscoveryService.exe 0000444C
    C:\Program Files (x86)\Western Digital\Discovery\Current\WD Device Agent.exe 000041F4
    C:\Program Files (x86)\Western Digital\Discovery\Current\WD Discovery.exe 000041A0
    C:\Program Files (x86)\Western Digital\Discovery\Current\WDDiscoveryMonitor.exe 000040D0
    C:\Program Files (x86)\Western Digital\WD App Manager\WDAppManager.exe 00004178
    C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.Service.exe 00001920
    C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe 00002314
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe 0000199C
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002504
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001D3C
    C:\Program Files\NZXT CAM\resources\app.asar.unpacked\node_modules\@nzxt\rust-cam\dist\native\target\release\service.exe 000019AC
    C:\Program Files\PreSonus\Universal Control\PreSonusHardwareAccessService.exe 00001A94
    C:\Program Files\WD Desktop App\kdd 00004490
    C:\Program Files\WD Desktop App\kdd.exe 000044D0
    C:\Program Files\WD Desktop App\wdsync.exe 00002218
    C:\Program Files\Webroot\WRSA.exe 00003CF0
    C:\Program Files\Windows Media Player\wmpnetwk.exe 000021D8
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002D5C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002D44
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000035E4
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00004FE8
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002D84
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20011.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000E50
    C:\WINDOWS\Explorer.EXE 00001838
    C:\WINDOWS\SysWOW64\NahimicSvc32.exe 000035CC
    C:\WINDOWS\SysWOW64\cmd.exe 0000315C
    C:\WINDOWS\System32\DTS\PC\APO4x\DtsApo4Service.exe 000019C8
    C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3fbb9bb1983b9ed9\Display.NvContainer\NVDisplay.Container.exe 000009B4
    C:\WINDOWS\System32\RtkAudUService64.exe 00001AD8
    C:\WINDOWS\System32\rundll32.exe 000018A4
    C:\WINDOWS\System32\spoolsv.exe 00001740
    C:\WINDOWS\System32\svchost.exe 000059E8
    C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000048EC
    C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00003E48
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002A58
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000028D0
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000020C8
    C:\WINDOWS\explorer.exe 00003148
    C:\WINDOWS\system32\AUDIODG.EXE 00005B68
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00004F50
    C:\WINDOWS\system32\DllHost.exe 00002278
    C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002E80
    C:\WINDOWS\system32\NahimicService.exe 00001A28
    C:\WINDOWS\system32\NahimicSvc64.exe 00004498
    C:\WINDOWS\system32\SearchFilterHost.exe 00001B94
    C:\WINDOWS\system32\SearchIndexer.exe 00001B5C
    C:\WINDOWS\system32\SearchProtocolHost.exe 00001A58
    C:\WINDOWS\system32\SettingSyncHost.exe 00003028
    C:\WINDOWS\system32\browser_broker.exe 00005468
    C:\WINDOWS\system32\conhost.exe 00003404
    C:\WINDOWS\system32\ctfmon.exe 00000F98
    C:\WINDOWS\system32\dashost.exe 00000E14
    C:\WINDOWS\system32\dwm.exe 00000498
    C:\WINDOWS\system32\fontdrvhost.exe 00000450
    C:\WINDOWS\system32\lsass.exe 000003A8
    C:\WINDOWS\system32\rundll32.exe 00002290
    C:\WINDOWS\system32\sihost.exe 00000CFC
    C:\WINDOWS\system32\svchost.exe 00006158
    C:\WINDOWS\system32\taskhostw.exe 00000FDC
    C:\WINDOWS\system32\wbem\unsecapp.exe 000036DC
    C:\WINDOWS\system32\wbem\wmiprvse.exe 000014F0
    C:\WINDOWS\system32\winlogon.exe 00000418
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000051A8
    C:\Windows\System32\CompPkgSrv.exe 000025E4
    C:\Windows\System32\MicrosoftEdgeCP.exe 00005B2C
    C:\Windows\System32\RtkAudUService64.exe 00003BEC
    C:\Windows\System32\RuntimeBroker.exe 00005A00
    C:\Windows\System32\SecurityHealthHost.exe 0000623C
    C:\Windows\System32\SecurityHealthSystray.exe 00003840
    C:\Windows\System32\WUDFHost.exe 000006F0
    C:\Windows\System32\smartscreen.exe 00001590
    Y:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001318
    Y:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00005F78
    Z:\Program files\Steam\Steam.exe 00005894
    Z:\Program files\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00005C50
    (0)
    Last edited by Khalm; 02-19-2020 at 08:31 AM. Reason: added more to what was tried

  2. #2
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? I would also like to recommend several other troubleshooting steps:

    1) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
    2) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    3) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    4) Install Windows, Steam and FINAL FANTASY XIV on to the same drive.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  3. #3
    Player
    Khalm's Avatar
    Join Date
    Feb 2020
    Location
    USA
    Posts
    8
    Character
    Khalm Kahkol
    World
    Omega
    Main Class
    Machinist Lv 80
    Have any changes happened to the device before the issue began? No

    1) Already done
    2) Already done
    3) Already done
    4) Drive size prevents this unless you are offering to buy me a new SDD

    I have also disabled all other programs on start up that I can.
    (0)
    Last edited by Khalm; 02-19-2020 at 08:46 AM.

  4. #4
    Player
    Khalm's Avatar
    Join Date
    Feb 2020
    Location
    USA
    Posts
    8
    Character
    Khalm Kahkol
    World
    Omega
    Main Class
    Machinist Lv 80
    I have already done that Please see last post

    Quote Originally Posted by Khalm View Post

    I have also disabled all other programs on start up that I can.
    (0)

  5. #5
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We would like to recommend performing a Clean Boot on the desktop to see if the crashing continues. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  6. #6
    Player
    Khalm's Avatar
    Join Date
    Feb 2020
    Location
    USA
    Posts
    8
    Character
    Khalm Kahkol
    World
    Omega
    Main Class
    Machinist Lv 80
    Everything suggested so far I have already done with the chat and phone support team. Once again I have the ticket # if you need it.
    (0)

  7. #7
    Player
    Khalm's Avatar
    Join Date
    Feb 2020
    Location
    USA
    Posts
    8
    Character
    Khalm Kahkol
    World
    Omega
    Main Class
    Machinist Lv 80
    Okay so I was able to stop the 6d message by telling Razer Synapse 2.0 to not automatically switch to my FFXIV profile for my keyboard and mouse. This then caused a new message to appear "Unable to complete Version Check [####][####][###]" which was then fixed by launching as Admin.
    (0)
    Last edited by Khalm; 02-20-2020 at 06:44 AM. Reason: fixed typo

  8. #8
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for the update.

    Khalm , I am glad that that you were able to resolve the issue . In the event you experience anymore problems with Final Fantasy XIV, please post again in the Technical Support Forums.

    This thread will be moved to the 'Support Center Resolved'.
    (0)