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  1. #1
    Player
    Akashica's Avatar
    Join Date
    Jun 2017
    Posts
    13
    Character
    Akasha Endymion
    World
    Tonberry
    Main Class
    Bard Lv 70

    Several Direct X 11 errors

    Often when I go into a cutscene or changing maps of any locations (both new and old maps), an error will occur causing the game to quit immediately. The error is shown below as an image.



    This error happens in two ways:
    1. The error disappears immediately and the game just quits.
    2. The error prompted up and stays there, displaying an error box similar to the image above.

    This error also occurred in all characters that I currently have. Currently, my main character is in "the Empty", and therefore is causing the game to crash immediately after the character selection (where the map is loading).

    I have tried the following:
    1. Reinstalling the game
    2. Updating windows to the latest version
    3. Close all programs that may be related to FFXIV.
    4. Changing the launcher to the old one, and back to the new one.
    5. Switching between DX9 and DX11.
    6. Turn off "Fullscreen Optimization".
    7. Removing any unnecessary USB or audio devices.

    The game is in an external SSD. I am unable to install the game into the computer's storage, as I do not have enough space in the computer.
    (0)

  2. #2
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  3. #3
    Player
    Akashica's Avatar
    Join Date
    Jun 2017
    Posts
    13
    Character
    Akasha Endymion
    World
    Tonberry
    Main Class
    Bard Lv 70
    Hello, here are my system reports.

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Andre\Documents
    FINAL FANTASY XIV ONLINE E:\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Enterprise 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i5-8279U CPU @ 2.40GHz (8 CPUs), ~2.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 1037.0.78.0.0 (iBridge: 17.16.10572.0.0,0)
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8036.090MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 16740.090MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 94.960GB SYSTEM_FREEDISC_SPACE 32.638GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.831GB SYSTEM_FREEDISC_SPACE 759.584GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) Iris(R) Plus Graphics 655
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) Iris(R) Plus Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4018.045 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1600 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d03105a152ac7ed4\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d03105a152ac7ed4\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d03105a152ac7ed4\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d03105a152ac7ed4\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.7263
    SYSTEM_GRAPHICS_DRIVER_DATE 9/25/2019 07:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Apple Audio Device)
    SYSTEM_SOUND_DEVICE_ID {087A0B36-6739-4110-BF7B-A7E20E1902AE}
    SYSTEM_SOUND_DEVICE_NAME AppleAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7000.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/4/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F5CA5DE0-CDAC-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Apple Multi-Touch
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F5CC0B90-CDAC-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Apple Keyboard Internal USB
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F5CC32A0-CDAC-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Apple Keyboard Internal USB
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F5CC32A0-CDAC-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Apple Keyboard Internal USB
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DB37D790-CDB7-11E9-8001444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F5CC59B0-CDAC-11E9-8005444553540000}
    SYSTEM_INPUT_NAME Apple Keyboard Internal USB
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F5D02A40-CDAC-11E9-800C444553540000}
    SYSTEM_INPUT_NAME Touch Bar Backlight
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DB3825B0-CDB7-11E9-8002444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F5CC59B0-CDAC-11E9-8006444553540000}
    SYSTEM_INPUT_NAME HID Relay
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DB3825B0-CDB7-11E9-8003444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DB384CC0-CDB7-11E9-8004444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C69D65F0-EA2E-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DB389AE0-CDB7-11E9-8006444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F5CE5580-CDAC-11E9-800A444553540000}
    SYSTEM_INPUT_NAME HID Relay
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F5D00330-CDAC-11E9-800B444553540000}
    SYSTEM_INPUT_NAME HID Relay
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F5CD6B20-CDAC-11E9-8009444553540000}
    SYSTEM_INPUT_NAME Apple Touch Bar
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    boot
    Discord
    Settings
    Settings
    Microsoft Store
    Microsoft Store


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Visual Studio Enterprise 2019
    Google Chrome
    Mudfish Cloud VPN v5.0.4
    Steam
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
    Visual C++ Compiler/Tools X64 X86 Cross Package
    Visual C++ Compiler/Tools X64 Native Package
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Windows Runtime Intellisense Content - en-us
    icecap_collectionresourcesx64
    wtfast 4.13
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Visual C++ Library CRT X86 Redist Package
    Visual C++ Library CRT X64 Desktop Package
    Visual C++ Library CRT X86 Desktop Package
    Universal CRT Extension SDK
    Visual C++ Compiler/Tools X86 X64 Cross Package
    Microsoft Visual C++ 2015 x86 Debug Runtime - 14.0.24210
    Visual C++ Compiler/Tools X86 ARM Cross Resource Package
    vs_minshellinteropmsi
    FINAL FANTASY XIV ONLINE
    Visual C++ Library CRT ARM Store Package
    Visual C++ MSBuild Base Package
    Windows Software Development Kit for Windows Store Apps
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
    vs_networkemulationmsi_x64
    Microsoft Build Tools Language Resources 14.0 (x86)
    Visual C++ Compiler/Tools X86 ARM Cross Package
    Visual C++ MSBuild ARM Package
    Visual C++ Compiler/Tools X86 X64 Cross Resource Package
    Windows Software Development Kit for Windows Store Apps DirectX x86 Remote
    Intel(R) Chipset Device Software
    Visual C++ Compiler/Tools X64 ARM Cross Package
    Google Update Helper
    Visual C++ Library CRT X64 Redist Package
    Visual C++ Compiler/Tools X86 Base Resource Package
    Visual C++ Compiler/Tools X86 Native Resource Package
    vs_FileTracker_Singleton
    vs_minshellmsi
    Microsoft Build Tools 14.0 (x86)
    Apple Software Update
    Microsoft System CLR Types for SQL Server 2019 CTP2.2
    Visual C++ CRT Headers Package
    Teams Machine-Wide Installer
    icecap_collection_neutral
    Visual C++ Compiler/Tools X86 Base Package
    TypeScript SDK
    IntelliTraceProfilerProxy
    Python Launcher
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
    Visual C++ Compiler/Tools X86 Base Resource Package
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
    Universal CRT Headers Libraries and Sources
    Visual C++ MSBuild X86 Package
    Visual C++ Compiler/Tools X64 Base Package
    Visual C++ Compiler/Tools X64 Native Resource Package
    Visual C++ Library CRT ARM Redist Package
    vs_communitymsires
    Windows Software Development Kit
    Visual C++ Compiler/Tools X86 Native Package
    Visual C++ Library CRT Source Package
    Windows Software Development Kit DirectX x86 Remote
    Visual C++ Core Build Toolset
    Microsoft Visual C++ Build Tools
    icecap_collectionresources
    vs_devenvmsi
    vs_filehandler_x86
    Visual C++ Compiler/Tools X64 ARM Cross Resource Package
    Visual C++ Compiler/Tools X86 Base Package
    Visual C++ Library CRT X86 Store Package
    Epic Games Launcher
    Launcher Prerequisites (x64)
    Visual C++ Compiler/Tools X64 X86 Cross Resource Package
    vs_codecoveragemsi
    CORSAIR iCUE Software
    Visual C++ MSBuild Base Resource Package
    vs_communitymsi
    vs_filehandler_amd64
    Visual C++ Library CRT X64 Store Package
    vs_tipsmsi
    vs_minshellmsires
    Visual C++ Compiler/Tools X64 Base Resource Package
    Visual C++ MSBuild X64 Package
    Visual C++ Library CRT ARM Desktop Package
    Microsoft Visual Studio Setup Configuration
    Intel(R) Processor Graphics
    Windows App Certification Kit x64
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Mozilla Firefox 73.0.1 (x64 en-US)
    Mozilla Maintenance Service
    Microsoft Office 365 ProPlus - en-us
    MO:Astray
    while True: learn()
    Sublime Text 3
    Python 3.7.4 Tcl/Tk Support (64-bit symbols)
    Python 3.8.0 Core Interpreter (64-bit)
    icecap_collection_x64
    Python 3.7.4 Utility Scripts (64-bit)
    IntelliTraceProfilerProxy
    Windows App Certification Kit Native Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    DiagnosticsHub_CollectionService
    Python 3.7.4 Test Suite (64-bit symbols)
    Python 3.8.0 Tcl/Tk Support (64-bit)
    Microsoft Build Tools Language Resources 14.0 (amd64)
    Python 3.8.0 Utility Scripts (64-bit)
    PuTTY release 0.73 (64-bit)
    Python 3.7.4 Standard Library (64-bit symbols)
    Python 3.7.4 Documentation (64-bit)
    Windows Software Development Kit DirectX x64 Remote
    Python 3.8.0 Add to Path (64-bit)
    Python 3.7.4 Standard Library (64-bit)
    Intel(R) Chipset Device Software
    Epic Games Launcher Prerequisites (x64)
    Python 3.8.0 Standard Library (64-bit)
    Python 3.7.4 Executables (64-bit)
    Microsoft Visual Studio Installer
    Python 3.8.0 Development Libraries (64-bit)
    Python 3.7.4 Test Suite (64-bit)
    Microsoft Build Tools 14.0 (amd64)
    Python 3.8.0 Documentation (64-bit)
    Microsoft System CLR Types for SQL Server 2019 CTP2.2
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Python 3.7.4 Core Interpreter (64-bit)
    Windows Software Development Kit for Windows Store Apps DirectX x64 Remote
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Python 3.8.0 Executables (64-bit)
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
    Python 3.7.4 Core Interpreter (64-bit symbols)
    Python 3.7.4 Development Libraries (64-bit)
    Microsoft Web Deploy 4.0
    GlobalProtect
    VS Script Debugging Common
    Microsoft Visual C++ 2015 x64 Debug Runtime - 14.0.24210
    Python 3.7.4 Tcl/Tk Support (64-bit)
    Python 3.8.0 pip Bootstrap (64-bit)
    Python 3.7.4 Executables (64-bit symbols)
    Python 3.7.4 pip Bootstrap (64-bit)
    Boot Camp Services
    Python 3.8.0 Test Suite (64-bit)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00002F70
    C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00002FEC
    C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00002CD8
    C:\Program Files (x86)\Steam\Steam.exe 000027A0
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002F44
    C:\Program Files (x86)\wtfast\wtfast.exe 00001468
    C:\Program Files\Boot Camp\Bootcamp.exe 0000262C
    C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe 000017EC
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002360
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001FA4
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002564
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002380
    C:\Users\Andre\AppData\Local\1Password\app\7\1Password.exe 00002594
    C:\Users\Andre\AppData\Local\Discord\app-0.0.305\Discord.exe 000028DC
    C:\Users\Andre\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002678
    C:\Windows\Explorer.EXE 000016F0
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000284
    C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d03105a152ac7ed4\igfxEM.exe 00000E88
    C:\Windows\System32\RuntimeBroker.exe 00000760
    C:\Windows\System32\SecurityHealthSystray.exe 000025B0
    C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 000010B4
    C:\Windows\System32\smartscreen.exe 00000EAC
    C:\Windows\System32\svchost.exe 0000044C
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000020A0
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001410
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001AE0
    C:\Windows\system32\ApplicationFrameHost.exe 00000618
    C:\Windows\system32\DllHost.exe 00001A50
    C:\Windows\system32\SettingSyncHost.exe 00002028
    C:\Windows\system32\backgroundTaskHost.exe 00000E78
    C:\Windows\system32\sihost.exe 000008D4
    C:\Windows\system32\svchost.exe 00001860
    C:\Windows\system32\taskhostw.exe 00001224
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000021FC
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000009F4
    (0)
    Last edited by Akashica; 02-20-2020 at 02:41 AM.

  4. #4
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for visiting the Final Fantasy XIV Technical Support Forums

    Could you update the graphics drivers? Reinstalling the game, have you tried putting it on the C drive?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  5. #5
    Player
    Akashica's Avatar
    Join Date
    Jun 2017
    Posts
    13
    Character
    Akasha Endymion
    World
    Tonberry
    Main Class
    Bard Lv 70
    Hello,

    I have tried updating the graphics drivers, and have reinstalled the game. The game still unexpectedly quits. The game will be playable after reinstalling for a while until it suddenly quits. This time, it will quit after I finish selecting my character.

    As for putting the game on C drive, it is not possible for me, because the game size is too large for the available spaces I have left in my C drive (My C drive only has 100 GB of storage).
    (0)

  6. #6
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the update Akashica.

    It looks like your PC has an integrated graphics card. Unfortunately, these aren't officially supported to run the game. While you may have been able to play before, it's not guaranteed that you'll be able to play after every patch.

    We do have some more troubleshooting you can try, but you still might have some issues due to not meeting the minimum requirements:

    Try closing any other programs/overlays you might having running in tandem with the game.

    You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  7. #7
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

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