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  1. #1
    Player

    Join Date
    Jul 2019
    Posts
    7

    Multiple Direct X 11 errors

    Edit: After a 4th install now the game is just closing again. No errors, nothing. I was able to log in, teleported and it closed. Now I start up, select my character and it closes with no error messages at all.

    When I select my character at log in I get the loading screen, hear my mail notification, then crash. Previously for a few days, the game would just close without any error message at all. Nothing, no errors. I didn't add anything, or use any mods, it just suddenly started closing with no errors. Then after I reinstalled it for the third time, it started giving me this error:



    Before I started doing some troubleshooting based on things in other threads, I had changed nothing. It started happening even before the patch. Several days ago.
    Things I have tried:
    Reinstalling three times
    Rolling back drivers three back, two back, and current
    Restarting
    Deleting all files related to FFXIV including in my documents
    Installing on other drives (Cannot install on C drive as it's only for system stuff and not enough space for a game)
    Switching between dx9 and 11. DX9 results in an endless loading screen, literally, I took a shower, made lunch, came back it was still on Loading.
    ------



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Betat\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz (8 CPUs), ~2.3GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS F.25
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8000.508MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 17216.508MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.009GB SYSTEM_FREEDISC_SPACE 19.033GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 706.337GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.758GB SYSTEM_FREEDISC_SPACE 152.121GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 4018.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4000.254 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki129367.inf_amd64_436a78efbaba755f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki129367.inf_amd64_436a78efbaba755f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki129367.inf_amd64_436a78efbaba755f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki129367.inf_amd64_436a78efbaba755f\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6344
    SYSTEM_GRAPHICS_DRIVER_DATE 9/14/2018 00:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM Unknown
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b56324ae3c3b6bd9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b56324ae3c3b6bd9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b56324ae3c3b6bd9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b56324ae3c3b6bd9\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4219
    SYSTEM_GRAPHICS_DRIVER_DATE 1/29/2020 00:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND DELL S2419H (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {6FA18C7E-F51C-4915-8A6B-36943829DEBB}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
    SYSTEM_SOUND Speaker/Headphone (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {21C97C92-5122-40AA-A365-D223A7EEFAB9}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8656
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/19/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3EB38860-CA92-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Wired Keyboard 600
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3EB44BB0-CA92-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Wired Keyboard 600
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D5EA8F00-EDEA-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Technical Support - Post New Thread - Mozilla Firefox
    Microsoft Text Input Application
    Settings
    Settings
    Form1


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    PCGen 6.08.00RC7
    Adobe Flash Player 32 NPAPI
    Adobe Photoshop CS2
    Advanced SystemCare
    Battle.net
    Driver Booster 7
    Dropbox
    IObit Uninstaller 9
    OBS Studio
    Origin
    Skype version 8.56
    Smart Defrag 6
    Steam
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Dropbox Update Helper
    gpedt.msc 1.0
    HP Audio Switch
    Adobe Photoshop CS2
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    The Sims™ 4
    HP Registration Service
    Google Update Helper
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    HP Connection Optimizer
    Microsoft Visual C++ 2005 Redistributable
    HP Software Framework
    Adobe Stock Photos 1.0
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    PS4 Remote Play
    Realtek Ethernet Controller Driver
    Microsoft VC++ redistributables repacked.
    Adobe Common File Installer
    HP PC Hardware Diagnostics UEFI
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    OpenOffice 4.1.6
    Intel(R) Trusted Connect Services Client
    Adobe Refresh Manager
    Adobe Acrobat 2017
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    PlayStation™Now
    Adobe Bridge 1.0
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Intel(R) Trusted Connect Service Client x86
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
    Adobe Help Center 1.0
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Intel® PROSet/Wireless Software
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Vortex
    Cheat Engine 7.0
    HP Documentation
    Mozilla Firefox 73.0 (x64 en-GB)
    Mozilla Maintenance Service
    FINAL FANTASY VIII - REMASTERED
    Sid Meier's Civilization VI
    The Witcher 3: Wild Hunt
    Total War: WARHAMMER
    DARK SOULS™ III
    Stardew Valley
    Warhammer: Vermintide 2
    MONSTER HUNTER: WORLD
    Total War: WARHAMMER II
    Pathfinder: Kingmaker
    VLC media player
    WinRAR 5.80 beta 1 (64-bit)
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel(R) Rapid Storage Technology
    Intel(R) Management Engine Driver
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Intel(R) Chipset Device Software
    Google Earth Pro
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
    Intel(R) Management Engine Components
    Intel(R) PRO/Wireless Driver
    Intel(R) Rapid Storage Technology
    Intel(R) Management Engine Components
    Microsoft VC++ redistributables repacked.
    NVIDIA Graphics Driver 442.19
    NVIDIA GeForce Experience 3.20.2.34
    NVIDIA Optimus Update 38.0.4.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.4.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.21
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.2.34
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Intel® Optane™ Pinning Explorer Extensions
    Intel(R) Trusted Connect Service Client x64
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Intel® PROSet/Wireless WiFi Software
    Paradox Launcher v2


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 000031C0
    C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\libs\node.exe 000031D4
    C:\Program Files (x86)\Adobe\Adobe Sync\Coresync\Coresync.exe 000037F0
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 00002988
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00003288
    C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 00001044
    C:\Program Files (x86)\IObit\Advanced SystemCare\Suo10_SmartRAM.exe 0000322C
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002974
    C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe 000037F8
    C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe 00003748
    C:\Program Files\Mozilla Firefox\firefox.exe 00000920
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000209C
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000030D4
    C:\Program Files\WindowsApps\AD2F1837.HPSystemEventUtility_1.1.4.0_x64__v10z8vjag6ke6\SystemEventUtility\HPSystemEventUtilityHost.exe 0000175C
    C:\Program Files\WindowsApps\AudibleInc.AudibleforWindowsPhone_10.5.54.0_x64__xns73kv1ymhp2\AudibleRT.WindowsPhone.exe 00002BFC
    C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1910.0.0_x64__8wekyb3d8bbwe\Calculator.exe 00003588
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000006D0
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002AB0
    C:\WINDOWS\Explorer.EXE 0000110C
    C:\WINDOWS\System32\DriverStore\FileRepository\ki129367.inf_amd64_436a78efbaba755f\igfxEM.exe 00001434
    C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002464
    C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002624
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F28
    C:\WINDOWS\splwow64.exe 00003494
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00000568
    C:\WINDOWS\system32\SettingSyncHost.exe 000023B0
    C:\WINDOWS\system32\conhost.exe 000037A4
    C:\WINDOWS\system32\sihost.exe 00000F20
    C:\WINDOWS\system32\svchost.exe 00001DA4
    C:\WINDOWS\system32\taskhostw.exe 0000101C
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000E0C
    C:\Windows\System32\CompPkgSrv.exe 00002C24
    C:\Windows\System32\RuntimeBroker.exe 00000DC4
    C:\Windows\System32\smartscreen.exe 0000309C
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002050
    F:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002630
    F:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000009A0
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    Last edited by aarontc; 02-19-2020 at 01:04 AM.