Hello,
After updating for 5.2 through the launcher, client crashed after pressing "Play" button showing: "An unexpected error has occurred. Exiting Final Fantasy XIV.(6d)" pop up message.
There are several threads addressing the same problem, but I am still unable to resolve the error with the suggested solutions. I have tried launching the game as admin, restarting my computer, using DX9 and DX11 client. Mactype/ Steam/ Nvidia Geforce Experience do not apply as I do not have any of these programs.
I have attached the system report for your convenience.
Any other solutions would be greatly appreciated. Thank you.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\User\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS E16W1IMS.105
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32612.473MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37476.473MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.239GB SYSTEM_FREEDISC_SPACE 858.462GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16306.236 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.7262
SYSTEM_GRAPHICS_DRIVER_DATE 9/24/2019 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 22297 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_13824122d14237d1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_13824122d14237d1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_13824122d14237d1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_13824122d14237d1\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3190
SYSTEM_GRAPHICS_DRIVER_DATE 9/3/2019 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (3- Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {3C666B38-5E45-4ABB-AF53-CF0B261D4ED1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8787.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/27/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1837F40-395B-11EA-8003444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {928AD4C0-5110-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1841B80-395B-11EA-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9289EA60-5110-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {928B22E0-5110-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {928B22E0-5110-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1841B80-395B-11EA-8007444553540000}
SYSTEM_INPUT_NAME HID Button over Interrupt Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Task Manager
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings
Microsoft Store
Microsoft Store
Technical Support - Post New Thread - Google Chrome
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Google Chrome
Dragon Center
FINAL FANTASY XIV ONLINE
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.11.25325
Dragon Center
7-Zip 19.00 (x64)
WinRAR 5.80 (64-bit)
Intel(R) Rapid Storage Technology
Intel(R) Rapid Storage Technology
Intel® Optane™ Pinning Explorer Extensions
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.11.25325
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.11.25325
NVIDIA Ansel
NVIDIA Graphics Driver 431.90
NVIDIA Install Application
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000024DC
C:\Program Files (x86)\Google\Update\1.3.35.442\GoogleCrashHandler.exe 00001CAC
C:\Program Files (x86)\Google\Update\1.3.35.442\GoogleCrashHandler64.exe 00001CB8
C:\Program Files (x86)\MSI\Dragon Center\Dragon Center.exe 00002080
C:\Program Files (x86)\MSI\Dragon Center\MSIAPP_Service\MSIAPService.exe 00000E34
C:\Program Files (x86)\MSI\Dragon Center\Sendevsvc\Sendevsvc.exe 00000E60
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001044
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002214
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe 00002BE0
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00002A5C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001E70
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001B90
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002190
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBar.exe 00002670
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00000530
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00000520
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001E90
C:\Users\User\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001B34
C:\Windows\Explorer.EXE 00001530
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000EF4
C:\Windows\SysWOW64\MSIService.exe 00000E50
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_f3a64c75ee4defb7\igfxCUIService.exe 00000764
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_f3a64c75ee4defb7\igfxEM.exe 00001218
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\IntelCpHDCPSvc.exe 00000E08
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_38bfcb542ef4272e\IntelCpHeciSvc.exe 00000FC4
C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_13824122d14237d1\Display.NvContainer\NVDisplay.Container.exe 000009B0
C:\Windows\System32\MicrosoftEdgeCP.exe 00002988
C:\Windows\System32\RtkAudUService64.exe 00001DAC
C:\Windows\System32\RuntimeBroker.exe 0000295C
C:\Windows\System32\SecurityHealthSystray.exe 00001E24
C:\Windows\System32\Taskmgr.exe 000024FC
C:\Windows\System32\smartscreen.exe 0000293C
C:\Windows\System32\spoolsv.exe 00000C88
C:\Windows\System32\svchost.exe 00001D7C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002B44
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002874
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001998
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000016EC
C:\Windows\system32\AUDIODG.EXE 000020B8
C:\Windows\system32\ApplicationFrameHost.exe 000022BC
C:\Windows\system32\MicrosoftEdgeSH.exe 000029B0
C:\Windows\system32\NahimicService.exe 00000E44
C:\Windows\system32\SearchFilterHost.exe 000019C0
C:\Windows\system32\SearchIndexer.exe 00001970
C:\Windows\system32\SearchProtocolHost.exe 000010B0
C:\Windows\system32\WLANExt.exe 00000C44
C:\Windows\system32\browser_broker.exe 000028B4
C:\Windows\system32\conhost.exe 00000C90
C:\Windows\system32\ctfmon.exe 00001500
C:\Windows\system32\dwm.exe 0000048C
C:\Windows\system32\fontdrvhost.exe 00000444
C:\Windows\system32\lsass.exe 00000358
C:\Windows\system32\sihost.exe 000013B8
C:\Windows\system32\svchost.exe 00001CD8
C:\Windows\system32\taskhostw.exe 000004F4
C:\Windows\system32\wbem\wmiprvse.exe 00002AF8
C:\Windows\system32\winlogon.exe 00000410