"A unexpected error has occurred. Exiting Final Fantasy XIV.(6d)" Error

[Azaku]

Hello Everyone,
Up to this point I never had any issues logging into FFXIV. I started up FF right after the 5.2 patch and had it updated. Once I hit play the following error popped up.

"A unexpected error has occurred. Exiting Final Fantasy XIV.(6d)"

I've seen people have similar problems and some of them solved by things like running steam in admin mode. I do not run the game on steam so that is an issue for me.
Also I've seen posts that say that the program MacType causes the issue. I do not use that program so I'm not sure what the issue might be.

[Khalm]

I have been having the same issue. I contacted support, they had no solutions other then to try the other suggestions in the forums and reddit and try the fixes posted there, which none of them did.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums,

Azaku, to prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Fryfor]

I also have this issue, still. Used all the suggestions from prior users but I do not have the Mactype program installed.

[Packetdancer]

I also have this issue, still. Used all the suggestions from prior users but I do not have the Mactype program installed.

Have you tried switching back to the old launcher? (Go to the Settings in the launcher, and you can switch back there.) After swapping launcher types, my friends who were having the 6d error were able to get in. Don't know if it's the only problem out there (and thus if the solution will work for everyone), but it seems to be a solution and thus worth trying?

[DracoCaeser]

Hopping into the thread as well with the same issue, here's my system config: https://pastebin.com/Tk283DKC

I've tried it with other programs running like Brave browser, Steam, Discord, and Epic launcher. I've tried with no extra programs. I've tried both the old and new launcher, and both DX9 and DX11. I've tried reinstalling the game/launcher and restarting the computer. The crash happens consistently on pressing the "Play now" button on the launcher after logging in.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

DracoCaeser, if you are experiencing the same issue, please create a new forum post with a System Report (in the body of the post) for assistance along with any previously attempted troubleshooting.

Good luck with your adventures through Eorzea!

[pqtrung999]

I have the same problem please fix it

[happykoala]

Happening here as well..



1. Rebooted
2. Reinstalled FFXIV
3. Removed ACT
4. Removed some webcam software that had generated some unrelated errors in the DXdiag log.
5. Checked Nvidia drivers are up to date. Checked card isnt too hot.
6. Renamed the data folder under My Games and restarted launcher.
7. Looked in event viewer application and system logs for errors (there wernt any).
8. Ran Dell Support Assistant (again) for hardware errors My machine is still under its 5 year extended warranty as well.
9. Opened task manager and shutdown everything that is possibly optional.
10. Did this: 3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
11. Havent removed any USB devices since they are all required for the correct function of the PC. No USB disks or phones attached.
12. Switched to old black launcher

None of this helps.

Other games, eg World of Warcraft, are fine.

Something has changed in the Square Enix software to cause this. Until patch 5.2 I have never had errors with FF XIV.

Dxdiag: https://pastebin.com/SRJbk5QP

Partial System Information: https://pastebin.com/zYK00Qju

Full text files files @ https://wetransfer.com/downloads/ba8...9031217/9a2504


I have a support ticket with SQEX also.

[Azaku]

Okay so I've tried all the solutions that other people have said that worked for them and so for nothing but one worked. While it is not a 100 percent solution to the problem running FFXIV through GeForce Experience does result in the error not appearing. Not sure if this will be that way forever I will post if it stops working but for now it works if you run it though GeForce experience.