Constant crashes cant log into game

[Gnc1234]

I’ve (like everyone else) tried everything I can barely get into game without crashes when I do get in it crashes when I speak to vendors in eulmore, or when I’m in a duty, or sometimes when teleporting. I have re installed game and still does not work. The game is literally unplayable right now

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Gnc1234]

See my OP for location of crashes

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Gnc1234]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\thred\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS P4.00
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16301.027MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18733.027MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.909GB SYSTEM_FREEDISC_SPACE 828.570GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.514 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Arctis Pro Wireless)
SYSTEM_SOUND_DEVICE_ID {76992903-1D14-46D0-9AE1-61C591587E9B}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND VS278 (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B1758588-AC5B-44A2-857E-22E129F9ED51}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F9D116C0-2709-11EA-8003444553540000}
SYSTEM_INPUT_NAME Arctis Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F9D00550-2709-11EA-8001444553540000}
SYSTEM_INPUT_NAME Arctis Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E3CAF3E0-910A-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {F9D07A80-2709-11EA-8002444553540000}
SYSTEM_INPUT_NAME Arctis Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF7DA480-910A-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E3CB1AF0-910A-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF7EB5F0-910A-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E3CB1AF0-910A-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF7F0410-910A-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E3CB4200-910A-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EF7F5230-910A-11E9-8008444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0EDD9FB0-8A21-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {48CAD540-980D-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Tartarus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0EDDC6C0-8A21-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Store
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
ASRRGBLED v1.0.32
OBS Studio
Microsoft OneDrive
Razer Chroma Broadcast SDK Core Components
Razer Chroma SDK Core Components
Webroot SecureAnywhere
Intel(R) Wireless Bluetooth(R)
Razer Synapse
AURA Service
Patriot Viper RGB
wtfast 4.12
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Kingston AURA DRAM Component
ASUS AURA Headset Component
FINAL FANTASY XIV ONLINE
ASUS AURA Display Component
ASUS GLCKIO2 Driver
AURA
ASUS GLCKIO2 Driver
ASUS Mouse HAL
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
ASUS AURA Odd Component
ASUS DRAM_LIB
ASUS Keyboard HAL
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Corsair AURA DRAM Component
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
MSI MysticLight
ASUS AURA Component
AURA Service
ASUS Update Helper
AURA DRAM Component
ASUS AURA Motherboard HAL
Intel(R) Chipset Device Software
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 19.00 (x64)
Microsoft Office Home and Student 2019 - en-us
Microsoft Office 365 - en-us
ASUS Keyboard HAL
ASUS Mouse HAL
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
ASUS DRAM_LIB
Corsair AURA DRAM Component
AURA DRAM Component
Intel(R) Chipset Device Software
Kingston AURA DRAM Component
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
ASUS AURA Headset Component
ASUS AURA Display Component
NVIDIA Ansel
NVIDIA Control Panel 432.00
NVIDIA Optimus Update 36.0.0.0
NVIDIA PhysX System Software 9.19.0218
DisplayDriverAnalyzer
NVIDIA Install Application
NVIDIA NGX 1.2.14.120
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
ASUS AURA Odd Component
ASUS AURA Component
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
ASUS AURA Motherboard HAL
Patriot Viper RGB


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001988
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002014
C:\Program Files\Webroot\WRSA.exe 000013A4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000020F4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00000CA0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002C88
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000808
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBar.exe 00002FB8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00002E04
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00000C54
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002210
C:\WINDOWS\Explorer.EXE 00001BF8
C:\WINDOWS\system32\ApplicationFrameHost.exe 000008E8
C:\WINDOWS\system32\DllHost.exe 000024AC
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002850
C:\WINDOWS\system32\SettingSyncHost.exe 000029FC
C:\WINDOWS\system32\browser_broker.exe 000022C8
C:\WINDOWS\system32\sihost.exe 00000BB4
C:\WINDOWS\system32\svchost.exe 00002A88
C:\WINDOWS\system32\taskhostw.exe 00000D80
C:\Windows\SysWOW64\muachost.exe 00001D38
C:\Windows\System32\MicrosoftEdgeCP.exe 0000282C
C:\Windows\System32\RuntimeBroker.exe 00000300
C:\Windows\System32\smartscreen.exe 00001140
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001DBC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EE4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001C6C

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We noticed that your graphics card drivers are a little out of date and newer patches are going to utilize newer driver versions. We would recommend updating and re-installing (if necessary) the graphics drivers.

The other thing I would suggest is reinstalling the game as well as deleting locally saved content (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Gnc1234]

I deleted my character settings by mistake (hot bar set up etc.) can you revive them for me?

[Packetdancer]

I deleted my character settings by mistake (hot bar set up etc.) can you revive them for me?

Not SquareEnix support here, but... the hotbar/gearset stuff is all entirely client-side. Unless you manually upload it to the server for backup from the character login screen (which I highly recommend doing—it's the little gear icon next to a character name at the screen where you pick a character to log in) they never even see the data on their side of things. If you have backed it up to the server, you should be able to just pull it back down.

If you didn't back it up to the server, just restoring the FFXIV directory from under 'My Games' will fix things, since that's where it's all stored; if you deleted that directory instead of moving it out of the way, you can probably still restore it from a system backup.

If you don't have automated backups of your computer, and you didn't upload it to the server, then likely no one can help you and you'll just need to reconstruct the hotbars from scratch, unfortunately.