error (6d) when trying to launch the game

[beamage]

Date & Time: 7:10EST 02/18/2020
Frequency: always


A Window showing (6d) appears right after clicking the "play" button and game failed to launch. Don't know how to attach an image here.




■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 教育版 64 位 (6.2，版本 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen Threadripper 2950X 16-Core Processor (32 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 32 SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS 2001
SYSTEM_LANGUAGE 中文(简体) (区域设置: 中文(简体))
SYSTEM_MEMORY 65409.258MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 75137.258MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 893.652GB SYSTEM_FREEDISC_SPACE 568.493GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.853GB SYSTEM_FREEDISC_SPACE 543.670GB
SYSTEM_STORAGE P:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 15.625GB SYSTEM_FREEDISC_SPACE 15.535GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11048.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32704.629 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9e532b5f619dc909\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4219
SYSTEM_GRAPHICS_DRIVER_DATE 1/28/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英语(美国)
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {096CA045-F32D-44FF-AD8B-0BFA7D6413FC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8746.0001
SYSTEM_SOUND_DRIVER_LANGUAGE 英语(美国)
SYSTEM_SOUND_DRIVER_DATE 7/2/2019 00:00:00
SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID {50B2DE2F-3A85-41B8-973E-568C60E0C776}
SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE 英语(美国)
SYSTEM_SOUND_DRIVER_DATE 1/10/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME 鼠标
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME 键盘
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {841B7020-ED2E-11E9-8002444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0AFBE60-266D-11E9-8002444553540000}
SYSTEM_INPUT_NAME AMD SP3 lamplight Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0AFE570-266D-11E9-8003444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G610
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0B03390-266D-11E9-8004444553540000}
SYSTEM_INPUT_NAME AMD SP3 lamplight Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0B081B0-266D-11E9-8006444553540000}
SYSTEM_INPUT_NAME CY04032301080303
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0B0A8C0-266D-11E9-8007444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G610
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0B0F6E0-266D-11E9-8009444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G610
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {841BBE40-ED2E-11E9-8006444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0AF9750-266D-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0B03390-266D-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0B0CFD0-266D-11E9-8008444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {841BE550-ED2E-11E9-8008444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0B11DF0-266D-11E9-800A444553540000}
SYSTEM_INPUT_NAME AURA Custom Human interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0BB0900-266D-11E9-800B444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {841BE550-ED2E-11E9-800A444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Steam
NVIDIA GeForce Overlay
Microsoft Text Input Application

[Deglamer]

I'm having the same problem. Anyone knows fix for this?

[Fryfor]

Also doubling up on the issue. As far as it happens on my end I haven't changed anything since the patch and had been playing the game even an hour prior before. Nothing crazy but the launcher is still busted. Maybe it's possible it's not on the game end for this. Shame you can't look up the code somewhere on the website to try to pinpoint the problem easier. Took a nap, did a fresh install, updated my Nvidia drivers, nothing really seemed to work. I don't have the Mactype that some people reported uninstalling fixed the issue entirely. I also fiddled around with turning dx11 off to no avail.

Please help! I gotta do savage today!

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We do apologize for the delay in responding. Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)

We would also require a complete System Report. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.