EU routing/server problems

[Kiriko_Hattori]

I will make my own thread here to see if I can get some sort of response to the ongoing lag issues.
for weeks the game suffers from small lag spikes resulting in a 1/2 second freeze, this happens in both the game world or instance content.
using macro's for crafting often results in skills not being activated.
looking at several forums and it seems a lot of people are having this problem.
below you can see the problem more clearly, and the package loss always happens in the last 3 hops.
you can also see that the package loss follows a certain pattern when it happens.


I would like to mention that this does not happen when connecting to the NA servers.
I play on PS4 and have pretty much tried everything to solve the problem using the advice given here on the forums.
but again since I only have this problem on the EU server and no other game suffers from this I believe the problem is close to the server location.
I'm from the Netherlands, provider Ziggo

now I understand that if this is a routing issue it can take time to solve, but a response that something is going on would be nice.