EU routing/server problems

[RicaRuin]

A big package of traces and stuff from Germany, collected over months, to provide some data.

http://forum.square-enix.com/ffxiv/t...erver-getrennt!

[bonnily2]

1300 ping on one of the servers on Square's side. Please take a look at what's going on there, it's really bad to play atm.

[Hustensaft]

A big package of traces and stuff from Germany, collected over months, to provide some data.

http://forum.square-enix.com/ffxiv/t...erver-getrennt!

Yeah... seems to be the exact same route as in the german thread... and the solutions are:
1) Cancel your Sub
2) Pay for a VPN

The problem has been ongoing for 8 months for the affected people, and nothing has been done to fix it.

[Granyala]

I will make my own thread here to see if I can get some sort of response to the ongoing lag issues.
for weeks the game suffers from small lag spikes resulting in a 1/2 second freeze, this happens in both the game world or instance content.

Weeks?
More like half a year+.

I have these issues since the ShB prepatch and at times the lags are so severe that I can't do anything but log out. I quit raiding over this because raiding savage with an unreliable server infrastructure (compared to WoWs FF-XIVs always felt laggy and unresponsive but not to this extent) is not fun. Neither for me, nor for my group. Traces are linked in the German thread.

[T_alyssa_Nishino]

[Kiriko_Hattori]

While I agree that this problem has been around for years its gotten a lot worse since 7/8 weeks ago. And I wanted to focus on that since it seems SE is completely silent on this again.

When I said years thats not even a joke, way back with patch 4.15 (released 21-11-2017) we had the same problem, and it took months before this issue went away.
And just like now SE was completely silent on the problem. I wish I saved all those traces from back then because you could see the exact same pattern in package loss.

Even in "good" times I still have lag spikes that my entire static team is experiencing at the same time, so this really isn't a connection problem from my side.

Just did a trace while I was typing this and you can see there is no change at all, and it almost always follows this pattern.
I looked at what happend during this and when package loss happens at 13/14 it also affects the final IP address with package loss.



Again I understand that this is more than likely a routing problem and that it will take time to fix, but a response that they are looking into it would be nice. Even if its ouside their servers they must have a technical staff monitoring the network and take a look at routing problems so that they can take any possible action?

[T_alyssa_Nishino]

because you could see the exact same pattern in package loss.

Aye, pattern is very clear same.

[Evirianne]

welp.. everything was going fine for me, until 5.2 hit, and now i just can't play ... Getting some lag all day and during peak hours it's just freeze upon freeze... juste unplayable.

and just as everyone telia seems to be the problem.

1 2 ms 4 ms <1 ms FREEBOX [192.168.0.254]
2 2 ms 1 ms 1 ms lns-bzn-46-82-253-245-254.adsl.proxad.net [82.253.245.254]
3 1 ms 10 ms <1 ms 78.255.148.126
4 2 ms 2 ms 1 ms heb92-49m-1-v902.intf.nro.proxad.net [78.254.248.34]
5 1 ms 1 ms 1 ms p13-9k-3-be2006.intf.nro.proxad.net [78.254.243.65]
6 1 ms 1 ms 1 ms 194.149.165.209
7 1 ms 3 ms 1 ms 194.149.166.38
8 2 ms 1 ms 1 ms be4204.ccr32.par04.atlas.cogentco.com [149.11.115.13]
9 2 ms 1 ms 1 ms be2102.ccr41.par01.atlas.cogentco.com [154.54.61.17]
10 1 ms 1 ms 1 ms prs-b2-link.telia.net [213.155.141.226]
11 11 ms 10 ms 10 ms prs-bb3-link.telia.net [62.115.122.4]
12 10 ms * * ffm-bb1-link.telia.net [62.115.123.12]
13 10 ms 10 ms 10 ms ffm-b10-link.telia.net [62.115.137.227]
14 20 ms 19 ms 18 ms kddi-ic-301630-ffm-b10.c.telia.net [62.115.32.110]
15 31 ms * 18 ms 195.82.60.29
16 19 ms 18 ms * 195.82.61.14
17 880 ms * 1288 ms 195.82.50.234
18 * * 18 ms 195.82.50.9

[Shadowshinra]

Seems this isn't just a EU to EU server problem, I play on Aether from the UK and since 5.2 have noticed a lot of weird lag that never really happened before. Using the programs you guys have been using show that I have over 90% packet loss in 2 areas and then 20% near the end which is kinda insane and I can only assume is the cause of my new issues.

[Kiriko_Hattori]

While I understand you might have problems this isn't related to the EU problem that many people have right now.
I do want to share my thoughts on this and I it doesn't seem a problem with package loss.
Package loss is most important in the first and final address and you have 0% on both so thats good, the package loss during the route is probably because you don't get a response from them.
did a trace for you and I'm from the Netherlands, maybe your problem is already gone by now?