Game Download Exceptionally Slow

[ZeroAlex]

Recently my FF14 was refusing to close when I attempted to exit, it was also occasionally throwing DX11 errors upon launch and crashing. With the 5.2 patch upcoming I figured a reinstall of the game was in order to resolve these issues.

Downloading the game, however, has turned into an ordeal of its own. The download speed appears to be capped below 2Mb/s. At its current speed the download will take some 12 hours. I attempted to leave it going while I was at work but it lost connection halfway through the download while I was gone and lost all progress.

I'd rather not have to leave this download going for half a day only to see a connection hiccup break it again so I've come here with an info dump to see if you can try something I've not tried.

System has been rebooted, the problem isn't an issue of disk usage (the drive in question is an SSD). I have rebooted the modem, speed tests to multiple sources including MLABS say I should have a bandwith of about 50 times the game's current download speed.

Device is not nor has it ever been connected wirelessly, I do not even have wireless capability installed in this computer - it is connected directly to the modem via a single CAT 6E patch cable.

I've added port forwarding exceptions to the router, I've attempted to remove the router entirely and connect directly to the modem as well as add the port exceptions to the modem. The programme has an exception in the windows firewall.

If anyone has other suggestions I'm open to them.

Network Usage and Download Speed

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\zer0a\Documents
FINAL FANTASY XIV ONLINE	C:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU	Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	Ver: FOR_821.rom vFOR8.21
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	24515.445MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	28099.445MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 930.510GB    SYSTEM_FREEDISC_SPACE 188.425GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1862.468GB    SYSTEM_FREEDISC_SPACE 613.630GB
SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 0.536GB    SYSTEM_FREEDISC_SPACE 0.157GB
SYSTEM_STORAGE	F:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 0.098GB    SYSTEM_FREEDISC_SPACE 0.065GB
SYSTEM_STORAGE	H:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1862.479GB    SYSTEM_FREEDISC_SPACE 1152.783GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	GeForce GTX 970
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	4043.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM	12257.723 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE	7/23/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	GeForce GTX 970
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	4043.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM	12257.723 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.21.0014.3200
SYSTEM_GRAPHICS_DRIVER_DATE	7/23/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Speakers / Headphones (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID	{4D5BE8FB-CAF1-44F9-B88B-0C9C819693E9}
SYSTEM_SOUND_DEVICE_NAME	stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.10.6491.0000
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	8/16/2013 00:00:00
SYSTEM_SOUND	Digital Output (S/PDIF) (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID	{51C84EFF-9DA1-4CB5-B220-809B566031B8}
SYSTEM_SOUND_DEVICE_NAME	stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.10.6491.0000
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	8/16/2013 00:00:00
SYSTEM_SOUND	Optix MAG27C (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{6F61F869-151D-4FC2-BFCC-8BF01A0D9CB9}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	7/24/2019 00:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7D5CD0F0-8748-11E8-8001444553540000}
SYSTEM_INPUT_NAME	USB Laser Game Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 4096  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{7D5CF800-8748-11E8-8002444553540000}
SYSTEM_INPUT_NAME	USB Laser Game Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{4B655550-2E00-11E8-8001444553540000}
SYSTEM_INPUT_NAME	Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 7  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{4B679F40-2E00-11E8-8003444553540000}
SYSTEM_INPUT_NAME	Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Snipping Tool
Technical Support - Waterfox Classic
Shantae: Dance Through the Danger || Metal Cover by RichaadEB & Cristina Vee - YouTube - Waterfox Classic
Resource Monitor
pepsuber + 1 Chat
#general - Discord
Settings
Settings
Calculator
Calculator
iTunes
Microsoft Text Input Application
Mail
Inbox - Hotmail ‎- Mail
Elgato Sound Capture
File Explorer
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Photoshop 7.0
Advanced Combat Tracker (remove only)
MSI Afterburner 4.5.0
BitRaider Streaming Client
Google Chrome
Command & Conquer Generals
Command and ConquerTM Generals Zero Hour
LogMeIn Hamachi
Mudfish Cloud VPN v4.4.6
MusicBee 3.2
OBS Studio
OpenRA
qBittorrent 4.0.4
Rockstar Games Social Club
RPG Maker VX RTP
Steam
Star Wars The Old Republic
TeamViewer
Uplay
Tom Clancy's The Division 2
VLC media player
Windows Glulxe
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Command & Conquer Generals
FOMM 0.14.11.12
Adobe AIR
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
OpenOffice 4.1.6
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV ONLINE
Minecraft
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
Samsung Data Migration
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
Java Auto Updater
Google Update Helper
Apple Application Support
Microsoft Visual C++ 2005 Redistributable
Apple Software Update
Microsoft Games for Windows - LIVE Redistributable
Fallout Fixt 0.81alpha (Full Custom)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.12.5
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
I.R.I.S. OCR
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft .NET Core SDK - 2.1.101 (x64)
LogMeIn Hamachi
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Command and ConquerTM Generals Zero Hour
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Vortex
7-Zip 18.01 (x64)
Cheat Engine 7.0
Logitech Gaming Software 8.96
Notepad++ (64-bit x64)
PPSSPP
Project Zomboid
Sonic CD
Crusader Kings II
Starbound
Age of Empires II: HD Edition
Europa Universalis IV
Dying Light
Spelunky
NEO Scavenger
METAL SLUG 3
Wargame: Red Dragon
Stellaris
This War of Mine
Tabletop Simulator
Sid Meier's Civilization VI
RimWorld
METAL SLUG X
20XX
Frostpunk
SEGA Mega Drive & Genesis Classics
Tyranny
METAL SLUG
Fallout 4
Hearts of Iron IV
Stardew Valley
Victoria II
ACE COMBAT™ 7: SKIES UNKNOWN
ATOM RPG
Dungeon Painter Studio
Graveyard Keeper
SD GUNDAM G GENERATION CROSS RAYS
Freeman: Guerrilla Warfare
SumatraPDF
VASSAL (3.2.17)
Waterfox Classic 56.3 (x64 en-US)
Elgato Game Capture HD
FFXIV TexTools
iTunes
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Elgato Stream Deck
Java 8 Update 231 (64-bit)
MPC-HC 1.7.13 (64-bit)
Microsoft ASP.NET Core 2.0.6 Runtime Package Store (x64)
LibreOffice 6.2.3.2
Update for Windows 10 for x64-based Systems (KB4023057)
Update for Windows 10 for x64-based Systems (KB4480730)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
HP Officejet Pro 8610 Basic Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Bonjour
Apple Mobile Device Support
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft .NET Core Host - 2.0.6 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Microsoft .NET Core Host FX Resolver - 2.0.6 (x64)
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Ansel
NVIDIA Control Panel 432.00
NVIDIA Optimus Update 36.0.0.0
NVIDIA PhysX System Software 9.19.0218
DisplayDriverAnalyzer
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft .NET Core Runtime - 2.0.6 (x64)
Paradox Launcher v2
Microsoft .NET Core SDK - 2.1.101 (x64)
UpdateAssistant


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	00000940
C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	000052FC
C:\Games\Steam\Steam.exe	000004C4
C:\Games\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	000021F8
C:\Non-Critical Stuff\SoundCapture\SoundCapture.exe	000030DC
C:\Non-Critical Stuff\StreamDeck\QtWebEngineProcess.exe	00004844
C:\Non-Critical Stuff\StreamDeck\StreamDeck.exe	00004BC0
C:\Non-Critical Stuff\iTunes\iTunes.exe	00005690
C:\Non-Critical Stuff\iTunes\iTunesHelper.exe	00006BB0
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe	000065E4
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe	00005654
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe	00005C98
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	00004C50
C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe	00005380
C:\Program Files\Logitech Gaming Software\LCore.exe	00005A04
C:\Program Files\Waterfox\waterfox.exe	0000228C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	00005F48
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1910.0.0_x64__8wekyb3d8bbwe\Calculator.exe	00001A98
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19123.13.0_x64__8wekyb3d8bbwe\YourPhone.exe	000038F0
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12430.20136.0_x64__8wekyb3d8bbwe\HxOutlook.exe	00005360
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12430.20136.0_x64__8wekyb3d8bbwe\HxTsr.exe	00006628
C:\Users\zer0a\AppData\Local\Discord\app-0.0.305\Discord.exe	00002480
C:\Users\zer0a\AppData\Roaming\Elgato\StreamDeck\Plugins\net.voicemod.windowsdesktop.sdPlugin\voicemodplugin.exe	00004518
C:\Users\zer0a\Desktop\OpenHardwareMonitor\OpenHardwareMonitor.exe	00001554
C:\Users\zer0a\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe	0000558C
C:\WINDOWS\Explorer.EXE	000033C0
C:\WINDOWS\System32\svchost.exe	00006374
C:\WINDOWS\system32\ApplicationFrameHost.exe	00004150
C:\WINDOWS\system32\DllHost.exe	000058DC
C:\WINDOWS\system32\SearchFilterHost.exe	00001234
C:\WINDOWS\system32\SettingSyncHost.exe	00006178
C:\WINDOWS\system32\SnippingTool.exe	00006454
C:\WINDOWS\system32\conhost.exe	0000547C
C:\WINDOWS\system32\ctfmon.exe	00002268
C:\WINDOWS\system32\perfmon.exe	00002AFC
C:\WINDOWS\system32\sihost.exe	0000545C
C:\WINDOWS\system32\svchost.exe	000010D8
C:\WINDOWS\system32\taskhostw.exe	00004010
C:\Windows\ImmersiveControlPanel\SystemSettings.exe	00004D44
C:\Windows\System32\RuntimeBroker.exe	00001A94
C:\Windows\System32\SecurityHealthSystray.exe	000046D4
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe	00006BD4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe	00005E8C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	000063E0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	000022A0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	000022E8

[Guild]

Download speed aside, have you double-checked that the progress has in fact been reset? Whenever you start downloading the percentage isn't based on the total, but how much is remaining from when you opened the client.

[ZeroAlex]

Yes, progress was reset; also download speed is still exceptionally slow.

[EaMett]

You're lucky your download speed is even slow. Can't download anything here it just stops at about 1.2 gigs.

[Rhaervis]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,

We apologize for the delay in our response, please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.