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  1. 02-18-2020 08:46 PM #1
    NozomiHoshiaki
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    Feb 2020
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    Nozomi Hoshiaki
    World
    Faerie
    Main Class
    Astrologian Lv 80

    "Play" button on launcher into immediate crash error

    My game has been having this issue where it isn't even opening, this happened from 5.2 patch launch and I have tried a lot of things as a troubleshooting attempt.

    The error in particular pops up in Japanese for me which is unfortunate, but it doesn't really provide any information from what I can tell. It just says "FFXIV has encountered a fatal error (6d)" or something along those lines. (https://i.imgur.com/S5ZaRxF.png)
    Any help is greatly appreciated, but I figured this post may just serve as a way to inform people.

    Troubleshooting so far has consisted of Compatibility of the boot/launcher.exes, computer reboot, admin or no admin privileges, firewall, antivirus, graphics driver reinstall, game reinstall (changing the location from where the game was previously running from, C:\Games\SquareEnix\... and C:\Program Files (x86)\SquareEnix\..., DX9 and DX11 client.

    computer specs:
    Windows 10,
    Nvidia GTX 1060,
    Intel i7-7700k @ 4.5GHz,
    16GB DDR4 RAM @ 3000MHz
    running Windows and the game off an SSD
    (7)
    Last edited by NozomiHoshiaki; 02-18-2020 at 08:55 PM.
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