The really bad lag is back... again...

[Valkyrie_Lenneth]

FFXIV is a service, it should work.

Internet is a service it should work.

Needing a third service to run something that already requires 2 services, should be absolutely unnecessary. Suggesting it as a requirement is very backwards.

Imagine if every time you wanted to play FFXIV your power went out, and the power company refused to repair their services, and expected all their customers to buy and run power generators.

Using a vpn and not complaining to your ISP is literally you enabling them to provide you unsatisfactory service.

Square-Enix chose to move their servers to a location that would facilitate the usage of this pathway, so its just as much as their responsibility to contact the ISP as much as it is the customer.

Unfortunately, NA ISPS don't give a crap, and they also aren't forced to give a crap by regulations.

"it works good enough for everyone to watch netflix and use Facebook" is why we have issues like this. Only games rely on low latency, low packetloss connections, and sadly, we are in the minority of the minority of internet usage.

[WK74648]

Thinking its new patch stuff but lag is unplayable at the moment. Tried an expert roulette and got disconnected on the first boss. Crafting was tricky as well but was able to get my weekly turn ins done. Tomorrow is another day.

[Kaoru_Nagisa]

Lag continues to be here. Can barely even water crops in the FC yard at times, let alone play relatively lag-free during instances.

This has been an issue for years and the fact it's still ongoing is infuriating.

[Valkyrie_Lenneth]

Lag continues to be here. Can barely even water crops in the FC yard at times, let alone play relatively lag-free during instances.

This has been an issue for years and the fact it's still ongoing is infuriating.

Its a highway under construction. You have a lot of backed up traffic. It goes on for years because that's how contractors make money. You don't blame your job for the construction. You can still get to McDonald's and the grocery store fine, no traffic there.


Its the same with the internet.

In this case, it's a network node not owned by SE, that has issues during peak loads. You can get to other things fine because hey, the internet doesn't just connect at your house, it's like a road system. Some people don't have issues because they connect beyond that node (like me, I haven't had disconnects with the people currently experiencing issues).

[Tatiana]

same, having pretty bad lag.

[Krojack]

It's all on the NTT.NET network again. This company is horrible with network traffic. SE needs to change.

https://i.imgur.com/WsgCtTV.png

The red spikes in the lower graphs are 100% packet drops.

[Packetdancer]

FFXIV is a service, it should work.

Internet is a service it should work.

Needing a third service to run something that already requires 2 services, should be absolutely unnecessary. Suggesting it as a requirement is very backwards.

Imagine if every time you wanted to play FFXIV your power went out, and the power company refused to repair their services, and expected all their customers to buy and run power generators.

Using a vpn and not complaining to your ISP is literally you enabling them to provide you unsatisfactory service.

Square-Enix chose to move their servers to a location that would facilitate the usage of this pathway, so its just as much as their responsibility to contact the ISP as much as it is the customer.

Unfortunately, the reality of the 'internet' is that it's a bunch of much smaller networks interconnected into larger ones. And no one person controls all of it, much less the people on each end. For me, to hit this website, my connection goes: my house -> CenturyLink -> Qwest -> Telstra Global -> AsiaNetCom -> the FFXIV forums. There are several hops in each of those steps, too, for a total of 11 routers involved. If something chokes and dies in Qwest or Telstra, there's not much that either CenturyLink or SquareEnix can do to make it so I can connect to the server again.

It's understandable to be frustrated when there's a set of horrific lag affecting folks and you're one of them. But to say "FFXIV is a service, and my internet is a service, therefore one of them should fix my connection" when the issue lies on a boundary router outside of someone's control is less like the power company itself shutting your power off and a bit more like...

Well, let's say I'm staying at a hotel (we'll call it the Canopy), and I want to go to a restaurant in a nearby city (we'll call it the Bismark). I make reservations at the Bismark and go to drive there from the Canopy, but halfway there I come across a place where there's been a traffic accident and all traffic has slowed to a standstill. Now I'm going to miss my dinner reservation. In this scenario, is there realistically anything that the Bismark or the Canopy can do to make the traffic clear up for me? No matter how much they might want to—and the Bismark probably does want me to come have dinner there and pay for delicious things—neither side of that path has any control over the traffic between them. My only real option if I don't want to just sit and wait for the traffic to clear up is to find a different route and drive around the problem.

In effect, that's what a VPN is doing: it's picking a different route, so you can drive around around the traffic accident. It shouldn't be required, you're right. But it's an option nonetheless.

Now, if the problem is directly with your ISP, that's another matter; that's more like if the Canopy's parking lot gate wouldn't go up to let you get out onto the roads in the first place, and you'd be absolutely right to go ask the front desk if someone could maybe release your car so you can be on your way. In that scenario your ISP can and should fix it, and as one of their paying customers you'd have every justifiable right to demand a fix from them.

[Daniolaut]

Unfortunately, the reality of the 'internet' is that it's a bunch of much smaller networks interconnected into larger ones.

Your analogy is not a good representation at all.


FFXIV is an online service that requires internet to access.

Going to a restaurant from a hotel are two completely different services where neither require the other.

The only thing you accomplished in your post was saying how the internet can be comparable to roadway traffic, which is a good comparison.

Again, Square-Enix did in fact move their servers to a location where this is an ongoing issue, and they can in fact contact NTT.net, and very likely have once before. If fact, when they post their "DDoS Attacks" messages, they state they are working with other companies to address the issue. In fact I will quote where Square-Enix acknowledges the issue, and admits to working with ISP's.

So yes, yes they can work with the ISP and the ISP is in fact responsible.

We would like to update you regarding the intermittent DDoS attacks by a third party which have been occurring on the North American Data Center.

As previously announced, we have confirmed that since mid-June, a third party has been targeting the FINAL FANTASY XIV game servers on the NA data center.

Until now, we have been implementing defensive measures at our own facilities to combat DDoS attacks against our FINAL FANTASY XIV game servers, and have been able to keep the impact to services at a minimum.

However, since July the attacks have shifted away from the FINAL FANTASY XIV game servers and the target has changed to focus on the upper-tier internet service providers (ISPs) that are required to connect to the data center. These attacks to the upper-tier ISP network are causing lapses in communication to the game servers, giving rise to instant disconnects during logins.

Because we can no longer combat the situation on our own, we have been in contact with the upper-tier ISPs, who have then been taking defensive measures sequentially on their end.

This implementation has already been effective; however, there is the possibility that the attacks could occur again. Therefore, we will seek to strengthen our cooperation with the upper-tier ISPs and continue observing our defenses.

We sincerely apologize for the inconvenience this may be causing, and ask for your patience and understanding as we work with the ISPs to provide the maximum defense possible. We thank you for your continued support of FINAL FANTASY XIV.

Using a VPN is not something that should be acceptable or commonplace. If a large group of people are having issues, the problem is called "wide spread" and should be addressed.

If there is a traffic jam constantly in a city, the city works to improve traffic. Thats their job. Its also the job of the ISP provider to address their "traffic" issues as well.

Saying "oh its a problem use a VPN" and not holding anyone accountable, when it is very much a specific company (NTT.net) is counterproductive.

There is an issue, and NTT.net is responsible, and should be held accountable.

[ElazulHP]

Dropped three more times back to back to back right about to finish the new expert crafting recipe. #RageQuitForTheNight

Please Square. Talk to NTT and get them to fix the issue.

[Kewitt]

It's the crafters fault