Ul'dah Elevator Crash

[Etheos]

Hello,

This has happened to myself and a friend on multiple occasions since the latest patch and server merge.

-When entering the elevator to go to the Airship deck you will get the loading screen. Once you have reached the top and the loading screen starts, the game crashes. Upon restarting the game you are now located on the Merchant Strip level as if you had never entered the elevator. Once you start the elevator to go up again, it will work.

Hope this helps to remedy the problem!

-Netheos

[Etheos]

Just so this is out of the way...

Thread Title: Ul'dah Elevator Crash

ISP: Time Warner Cable


Type of Internet Connection: Cable

Internet Connection Speed: (Guess) 768kb/s

Date & Time: Multiple Occurrences post 03/28/2012

Frequency: Sometimes

Character Name: Netheos Requiem & Terathin Raize

Race: Netheos is Lalafel M and Terathin is Miqo'te

World: Excalibur

Class: Netheos (Black Mage) & Terathin (Unknown)

Physical Level: Netheos 50 & Terathin (Unknown)

Area and Coordinates: Uldah Elevator

Party or Solo: Solo

NPC Name: NONE

Monster Name: NONE

In-Game Time: Unknown, multiple occurrences

Steps: When entering the elevator to go to the Airship deck you will get the loading screen. Once you have reached the top and the loading screen starts, the game crashes. Upon restarting the game you are now located on the Merchant Strip level as if you had never entered the elevator. Once you start the elevator to go up again, it will work.

What you were doing when the issue occurred. Walking

[Baccanale]

Greetings, Etheos!

Thank you for posting your concerns about having issues with your game crashing when using the elevator to the airship in Ul'dah. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on your thread, but I do recommend checking here or here for any details regarding the development team's investigation. I also suggest contacting the SQUARE ENIX Support Center, just in case they may be able to help you resolve this matter. Thanks again for your report!