Voice acting Audio is muted

[Gadianten]

This seems to be a common issue, it might help if SE would be so kind as to post the actual fix?

That said, voice acting in all cutscenes is muted/echo'd. pushing all voluem settings to max does not fix the issue.

using arctic 7, drivers all update date. i have tried stereo and surrond. no change. i have confirmed that settings on audio devices are set to full dvd bandwidth. all other sound in the game is flawless.

i have been away form the game for a few months, never had this issue in the past using the exact same hardware.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\pappa\Documents
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_GRAPHICS_DRIVER_DATE 11/5/2019 18:00:00
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SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4120
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SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
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SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
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SYSTEM_SOUND_DEVICE_ID {9A9B0703-3DB6-4E88-87AA-65A67C847E38}
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SYSTEM_SOUND_DEVICE_ID {C424D154-1C28-46E9-B768-ACC106A90703}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
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SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
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SYSTEM_INPUT_NAME SteelSeries Arctis 7
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SYSTEM_INPUT {725C6720-C8CD-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
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SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84F0AB30-2EFD-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {725C6720-C8CD-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {725C8E30-C8CD-11E9-8005444553540000}
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Store
Voice audio in cutscenes - Page 2 - Google Chrome
Discord
NVIDIA GeForce Overlay
Microsoft Store
Alexa
Alexa


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Battle.net
BitRaider Streaming Client
Blackweb Gaming AP version 1.1 (1.0.5.5)
Dropbox
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Tom Clancy's The Division 2
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Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
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ASUS AIOFan HAL
ASUS MB Peripheral Products
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ASUS AURA Odd Component
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ASUS GLCKIO2 Driver
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Star Wars: The Old Republic
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Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27012
Patriot Viper RGB
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AURA
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AURA DRAM Component
Google Update Helper
AURA Service
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Corsair AURA DRAM Component
ASUS AURA Display Component
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Epic Games Launcher
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ASUS AURA Headset Component
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Kingston AURA DRAM Component
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS AURA Motherboard HAL
ENE IO Driver
Wing Commander Privateer
ENE RGB HAL
STAR WARS™ Battlefront™
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Asmedia USB Host Controller Driver
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Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
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ASUS AURA Extension Card HAL
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Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27012
AMD Product Verification Tool version 1.0.2.8
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Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Epic Games Launcher Prerequisites (x64)
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ASUS AURA Headset Component
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NVIDIA Control Panel 441.20
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NVIDIA GeForce Experience 3.20.2.34
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NVIDIA Update 38.0.4.0
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
ENE_EHD_ASM_HAL
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
Samsung USB Driver for Mobile Phones
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27012
Patriot Viper RGB
ASUS AIOFan HAL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003768
C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004370
C:\Program Files (x86)\Dropbox\Client\89.4.278\QtWebEngineProcess.exe 000037D0
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00000224
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00003A78
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 000026CC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004190
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002AE4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003EE0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003B78
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000032A8
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003944
C:\Program Files (x86)\Samsung\SideSync4\SideSync.exe 00003738
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000005AC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002120
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00003934
C:\Program Files\WindowsApps\57540AMZNMobileLLC.AmazonAlexa_2.8.315.0_x64__22t9g3sebte08\Alexa.DesktopExtension\Alexa.DesktopExtension.exe 00003FC8
C:\Program Files\WindowsApps\57540AMZNMobileLLC.AmazonAlexa_2.8.315.0_x64__22t9g3sebte08\Alexa.exe 00003D10
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000027B0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000027D0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003058
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12001.1001.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000472C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19122.138.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002874
C:\Users\pappa\AppData\Local\Discord\app-0.0.305\Discord.exe 00003BC0
C:\Users\pappa\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000351C
C:\Windows\Explorer.EXE 00001B74
C:\Windows\System32\RtkAudUService64.exe 00003754
C:\Windows\System32\RuntimeBroker.exe 000048DC
C:\Windows\System32\SecurityHealthSystray.exe 000036B8
C:\Windows\System32\rundll32.exe 000010F0
C:\Windows\System32\smartscreen.exe 00003620
C:\Windows\System32\svchost.exe 0000238C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000113C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\PlacesServer.exe 0000270C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000027E8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001908
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002300
C:\Windows\system32\ApplicationFrameHost.exe 00003CF0
C:\Windows\system32\DllHost.exe 00002238
C:\Windows\system32\SettingSyncHost.exe 00001F60
C:\Windows\system32\backgroundTaskHost.exe 00002F00
C:\Windows\system32\conhost.exe 00002AF0
C:\Windows\system32\sihost.exe 00000B60
C:\Windows\system32\svchost.exe 00001F88
C:\Windows\system32\taskhostw.exe 000009A4

クリップボードにコピーしました。

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Does this issue occur when there are headphones being used?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.