my account get hacked...!!!

[ShariusTC]

... all of the gils is gone when i login, just reported it using ingame report, but how long does it take to get an anwser from GM?

and i hear that i can get a roll back for it does it mean if i do anythinf atm, all of them will be gone when they roll back?

[Valkyrie_Lenneth]

Change your password and call them

Also use a security token

[Anienai]

... all of the gils is gone when i login, just reported it using ingame report, but how long does it take to get an anwser from GM?

and i hear that i can get a roll back for it does it mean if i do anythinf atm, all of them will be gone when they roll back?

Don't know.

[ShariusTC]

Change your password and call them

Also use a security token

can't

i don't live in US so i doubt anyone will anwser atm, and i forget my secret Q&A to active 2 step verification since this account being made from too long

[Paladinleeds]

Yes, if they do offer a rollback (from my understanding it's not something they offer for accounts being compromised), it's basically pulling up an old save file of your character. So any progress made from that point will be lost.

[Valkyrie_Lenneth]

can't

i don't live in US so i doubt anyone will anwser atm, and i forget my secret Q&A to active 2 step verification since this account being made from too long

You can contact them to update that, provided the rest of the info in the account isn't fake. Hopefully you didn't use a fake birthday or name.

[ShariusTC]

You can contact them to update that, provided the rest of the info in the account isn't fake. Hopefully you didn't use a fake birthday or name.

yeah, i just send them a request to get back my secret Q&A, but not sure how long it will take to get an answer

[MPK]

F in the chat boys

[ShariusTC]

Yes, if they do offer a rollback (from my understanding it's not something they offer for accounts being compromised), it's basically pulling up an old save file of your character. So any progress made from that point will be lost.

what kind of account consider being compromised?

[Zomkei]

what kind of account consider being compromised?

being hacked is being compromised, so your account has been compromised.