Game Crashing Randomly

[Sir_Robin_of_Loxley]

I got a new Dell Computer over the Christmas Holidays and when playing FF XIV the game just shuts down with no error messages.
I am able to re-launch right away but it will shutdown again after a short period of time.
I have excluded both the Boot and Game EXE from McAfee and Malwarebyttes thinking that could be the cause.
System Info is as follows and all drivers are current. Any help is appreciated


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\kensj\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz (8 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.1.2
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16204.410MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18636.410MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 220.229GB SYSTEM_FREEDISC_SPACE 80.843GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 664.852GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8102.205 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_27303a6ab0e36ec9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_27303a6ab0e36ec9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_27303a6ab0e36ec9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_27303a6ab0e36ec9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4187
SYSTEM_GRAPHICS_DRIVER_DATE 12/23/2019 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {063B7DF9-D21D-4F4E-9B6D-D21C03E706F8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8734.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {314B33D0-289D-11EA-8001444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFA04C10-2886-11EA-8002444553540000}
SYSTEM_INPUT_NAME G500s Laser Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFA07320-2886-11EA-8003444553540000}
SYSTEM_INPUT_NAME G500s Laser Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFA07320-2886-11EA-8004444553540000}
SYSTEM_INPUT_NAME G500s Laser Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFA02500-2886-11EA-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFA0C140-2886-11EA-8005444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFA0C140-2886-11EA-8006444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFA0E850-2886-11EA-8007444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFA0E850-2886-11EA-8008444553540000}
SYSTEM_INPUT_NAME CP825AVR-G
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game randomly crashes. - Google Chrome
Microsoft Edge
Microsoft Edge
Microsoft Edge
NVIDIA GeForce Overlay
Alienware Command Center
Alienware Command Center
Settings
Settings
Mail
Inbox - Linked inbox ‎- Mail
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Lord of the Rings Online™ v2305.0061.1867.4359
CyberPower PowerPanel Personal 2.1.9
Battle.net
BitRaider Streaming Client
Diablo III
Google Chrome
Alienware Command Center Suite
McAfee LiveSafe
Steam
Star Wars The Old Republic
World of Warcraft
Microsoft Office 2000 Premium
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV ONLINE
CORSAIR iCUE Software
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
McAfee WebAdvisor
Dell Update - SupportAssist Update Plugin
Microsoft SQL Server Compact 3.5 SP2 ENU
Star Wars: The Old Republic
Dell Digital Delivery Services
Intel(R) Chipset Device Software
Java Auto Updater
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
HP Update
Dell SupportAssist Remediation
HP Officejet Pro 8620 Help
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
OpenOffice 4.1.7
Alienware OC Controls
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Arc
Microsoft VC++ redistributables repacked.
Qualcomm 11ac Wireless LAN&Bluetooth Installer
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Driver Package - STMicroelectronics (STTub30) USB (04/03/2017 3.0.6.0)
Guild Wars 2
Logitech Gaming Software 9.02
Mozilla Firefox 72.0.1 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office 365 - en-us
RollBack Rx Home
Ashes of Creation Apocalypse
Farm Together
The Elder Scrolls V: Skyrim
Intel(R) OEM Extension
Dell SupportAssist Remediation
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
7-Zip 19.00 (x64 edition)
Java 8 Update 231 (64-bit)
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Dell Mobile Connect Drivers
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Dell Update for Windows 10
Dynamic Application Loader Host Interface Service
Microsoft SQL Server Compact 4.0 SP1 x64 ENU
Microsoft VC++ redistributables repacked.
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Product Improvement Study for HP Officejet Pro 8620
Alienware Command Center Suite
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
HP Officejet Pro 8620 Basic Device Software
Dell SupportAssist
NVIDIA Graphics Driver 441.87
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
Intel(R) LMS
Intel(R) Management Engine Driver
Dell Update - SupportAssist Update Plugin
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Intel(R) Icls
Java 10.0.2 (64-bit)
Alienware OCControls Service Installer


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001C90
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\CorsairOsdHelper.exe 0000406C
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\CorsairOsdHelper.x64.exe 0000407C
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\CorsairOsdLauncher.exe 00001A80
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00001F20
C:\Program Files (x86)\CyberPower PowerPanel Personal\PowerPanel Personal.exe 00002200
C:\Program Files (x86)\CyberPower PowerPanel Personal\bin\ppuser.exe 00003C84
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000039B4
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 00003F80
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000011EC
C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 0000398C
C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe 00004380
C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe 00004978
C:\Program Files\Logitech Gaming Software\ArxApplets\Discord\logitechg_discord.exe 00002408
C:\Program Files\Logitech Gaming Software\LCore.exe 00003E4C
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002948
C:\Program Files\McAfee\MAT\McPvTray.exe 00004A58
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00003270
C:\Program Files\McAfee\WebAdvisor\browserhost.exe 00004608
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003910
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000020D8
C:\Program Files\Shield\ShdTray.exe 00003FFC
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.63.0_x64__htrsf667h5kn2\AWCC.exe 00004F10
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.63.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 00003B18
C:\Program Files\WindowsApps\MSWP.DellTypeCStatus_3.1.2930.0_x64__9j0h69dmw0fzc\delltypecsatus\delltypecstatus.exe 000034CC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002F6C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00003050
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12001.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00004BD8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19122.89.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003038
C:\Program Files\WindowsApps\RivetNetworks.KillerControlCenter_2.1.2930.0_x64__rh07ty8m5nkag\KillerControlCenter_v1\KillerControlCenter.exe 000004D8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12228.20410.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00003DD4
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12228.20410.0_x64__8wekyb3d8bbwe\HxTsr.exe 000002D8
C:\Users\kensj\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000037F0
C:\Windows\Explorer.EXE 000019C0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002A48
C:\Windows\System32\MicrosoftEdgeCP.exe 0000489C
C:\Windows\System32\RtkAudUService64.exe 00003E04
C:\Windows\System32\RuntimeBroker.exe 00000488
C:\Windows\System32\SecurityHealthSystray.exe 00003D60
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 00002C30
C:\Windows\System32\rundll32.exe 000011F4
C:\Windows\System32\svchost.exe 00002894
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000347C
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000014AC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00003070
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002638
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000029C8
C:\Windows\system32\ApplicationFrameHost.exe 00004BC0
C:\Windows\system32\MicrosoftEdgeSH.exe 00000C78
C:\Windows\system32\RunDll32.exe 00001CD0
C:\Windows\system32\SettingSyncHost.exe 0000243C
C:\Windows\system32\browser_broker.exe 00004B80
C:\Windows\system32\cmd.exe 000045C8
C:\Windows\system32\conhost.exe 00002864
C:\Windows\system32\sihost.exe 00000C38
C:\Windows\system32\svchost.exe 00002658
C:\Windows\system32\taskhostw.exe 00000D70
C:\Windows\system32\wbem\unsecapp.exe 000030B8
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000014A0
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002C68

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Do you notice any pattern to this error? When it crashes, is it while you're in a specific area or while doing a certain action?

If this is brand new computer, make sure that Windows is completely up to date. This includes any optional updates that may not be installed automatically.

Additionally, make sure to close any unnecessary programs and disable any overlays (Geforce Experience, Steam Overlays, etc.).

You may also want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Sir_Robin_of_Loxley]

Thank you for your reply Einmimiria.

When the game crashes there is no pattern, it can be at any time, anywhere. Out in the world mining or doing other things or just sitting at my Free Company waiting for a dungeon queue, makes no difference.
I am sure that all of my Windows Updates are current. First thing I do is run all updates for the system and drivers
I did additional testing over the weekend with other games such as WoW, Star Wars The Old Republic, Diablo III, The Elder Scrolls Sky Rim and a couple of other Steam Games all of which none crashed, only Final Fantasy XIV appears to be having an issue with staying connected.
Disabling my Startup Items did not help, FF XIV still shuts down, sometimes in just a few minutes sometimes closer to an hour but it never stays connected for more then an hour at a time.

[Dynratygus]

Good morning and thank you for the reply.

Could you try reinstalling the game on the C drive? While installing programs/games on secondary drives is normal for PC, Final Fantasy XIV communicates with the C drive constantly.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.