Disconnecting on Ps4 Pro

[Dynratygus]

Good morning and thank you for the reply.

Could you try the following:

- Make sure that "Cookines" and " Javascript" are enabled on the PSN browser

- Open the following ports ranges on your router:

▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

These are remote ports in your router’s firewall. They designate what can send information to your PC and what cannot. These specific ports are used by the game to connect to the local client.



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[Jimmymagic]

Good morning and thank you for the reply.

Could you try the following:

- Make sure that "Cookines" and " Javascript" are enabled on the PSN browser

- Open the following ports ranges on your router:

▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

These are remote ports in your router’s firewall. They designate what can send information to your PC and what cannot. These specific ports are used by the game to connect to the local client.



Thank you for visiting the Final Fantasy XIV Technical Support Forums.

tried this and its still did not work
this is the only game im having disconnecting problems. none of the other games I play online show this error.

Which tells me something is up with SE server.

[Einmimiria]

Same thing for me that started a week ago. Did everything as well. I’m in coeurl. I used pingplotter and i found that I have a 30% packet loss on my third hop. Would that be the cause of the freezes and code 9006? Ps4 wired. If the packet loss is what is causing my problem, what do I tell my isp? Because they think everything is fine...

Hello bushydabush. If you are experiencing packet loss that early in your route, you may need to contact your ISP regarding the issue. Make a report with them indicating that you are having trouble connecting to a service and provide the hop you are having trouble with.

tried this and its still did not work
this is the only game im having disconnecting problems. none of the other games I play online show this error.

Which tells me something is up with SE server.

Thank you for the reply Jimmymagic. I think you may be in a similar situation as bushydabush. If you have already attempted the troubleshooting for your router (and your router doesn't have any settings that may slow or weaken your connection), the issue may lie along your route to the server. Since this is outside your home network, I'd recommend contacting your ISP about the matter.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.