Insane lag - Unplayable game

[Phataros]

I've been playing since 2014 and I've never experienced this lag with brief disconnections before. I changed my wifi modem recently, yes, but it's way better than the other I had and I'm using 5.8 Ghz now.

I contacted the ffxiv support today and the only thing I couldn't change or correctly check from the list of solutions, are the ports.

Is it a big deal if they are closed? Could that truly be what is making the game unplayable for me?

I can play with no problems at all:
- ESO
- BDO
- Steam co-op games (hosted by me)
- Archeage Unchained
- Anthem
- Forza Horizon 4

No internet issues. Same PC and Internet connection.

My ISP can't change the ports for me. I must buy a router and do it myself. Is it worth it or there is something else going on here?

Also, I can't directly connect the modem to the PC for reasons. I never needed that anyway. My internet plan's speed is 300 mb.

I can run any game on max settings and every driver is up to date.

Tracert fails on hops 5,8,10,11 every time.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Did the lag start happening immediately after you changed your modem?

You also mentioned doing a trace route, correct? Can you provide that?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Phataros]

Hello. I can play now. But only using 2.4 Ghz WiFi. For some reason, it doesn't work when I use the 5.8 Ghz. I contacted my ISP and they solved it for a couple of hours but the problem is back for that one. But well, at least I can play now, just with the slower WiFi.

[Dynratygus]

Good morning and thank you for the update.

Phataros, I am glad that that you were able to resolve the issue . In the event you experience anymore issues with Final Fantasy XIV, please post again in the Technical Support Forums.

This thread will be moved to the 'Support Center Resolved'.