error code 17 crash upon reashing crystarium first time

[Darkkrow]

I sort of fixed the problem, you could say. I logged into my laptop, and loaded with the crystarium first time cutscene, with no crash errors, then logged back in on my main computer, and I still crash in the crystarium. Went back to my laptop and teleported to New gridinia, and went back to my computer and logged in with no crashes.

So in conclusion, something's wrong with loading in the crystarium area for me

[Einmimiria]

Thank you for the update Darkkrow.

It seems there is something specific on your PC that interferes with the game while you are entering the Crystarium. Unfortunately, it's a bit difficult to pinpoint where that is, so we can try multiple troubleshooting steps:

1) According to your System Report, your Graphics drivers are a bit out of date. Try a clean install of the most up to date versions.

2) Reinstall the game, even if you have tried this before. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

3) Do a clean boot of your PC (again, even if you have done this before). Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. Make sure that no other program is running when you play the game and that all overlays are disabled.

4) Make sure that your anti-virus has the appropriate exceptions for the game's install folder, as well as the locally-saved data folder.

5) Remove any overclocks that may be active on your PC's hardware.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Darkkrow]

Ok, I have now done all of this, and still nothing comes up, I still cant enter it.
I can still navigate to it if I keep logging back between pc and laptop, But I don't get how my drivers are out to date when the system says I'm fully up to date, and my laptop is a lesser version, choppy as hell, but can still run with 15 fps

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have you cleared the cookies and cache of all internet browsers? Can you try lowering the resolution both in-game and on the monitor for the desktop? Sometimes switching between windowed mode and borderless fullscreen can resolve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Darkkrow]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have you cleared the cookies and cache of all internet browsers? Can you try lowering the resolution both in-game and on the monitor for the desktop? Sometimes switching between windowed mode and borderless fullscreen can resolve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

This did not resolve the issue

[Dynratygus]

Good morning and thank you for the the reply.

Darkkrow, just to clarify, does the crash only happen with one character? Additionally does it only occur when you are attempting to access the Crystarium? Additoinally,is anything there over heating when the crash occurs?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Darkkrow]

I'm pretty sure its all characters, considering my laptop lets me in with no problem

[Dynratygus]

Good morning thank you for the reply.

Darkkrow, are you able to try lowering the resolution in game on the PC settings?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Darkkrow]

Lowering the res still did nothing. Its a bug that affects the game, not visual issues. All we can do is hope for a patch to come through now, because others are now coming up with this error, but in different areas now.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. I will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!