error code 17 crash upon reashing crystarium first time

[Darkkrow]

I sort of fixed the problem, you could say. I logged into my laptop, and loaded with the crystarium first time cutscene, with no crash errors, then logged back in on my main computer, and I still crash in the crystarium. Went back to my laptop and teleported to New gridinia, and went back to my computer and logged in with no crashes.

So in conclusion, something's wrong with loading in the crystarium area for me

[Einmimiria]

Thank you for the update Darkkrow.

It seems there is something specific on your PC that interferes with the game while you are entering the Crystarium. Unfortunately, it's a bit difficult to pinpoint where that is, so we can try multiple troubleshooting steps:

1) According to your System Report, your Graphics drivers are a bit out of date. Try a clean install of the most up to date versions.

2) Reinstall the game, even if you have tried this before. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

3) Do a clean boot of your PC (again, even if you have done this before). Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. Make sure that no other program is running when you play the game and that all overlays are disabled.

4) Make sure that your anti-virus has the appropriate exceptions for the game's install folder, as well as the locally-saved data folder.

5) Remove any overclocks that may be active on your PC's hardware.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!