My game closed during a loading screen from Kugane to the Prima Vista deck about 4 days ago. I tried to log in again and it allows me to log into the character, but I get the same loading screen, the location music cuts and it before it crashes again.

I'm able to log into my other character on a different data center with no issue.

I contacted support and they gave me a template response and that this was a known error that happened during connection issues and that I simply need to wait for my character to be recognised as logged out of the server. I didn't mind waiting, but it's been about 4 days now and considering most other people with this issue had it resolved anywhere between a couple of hours to 1-2 days and the notices on the startup launcher that these login issues should be "resolved", I'm starting to get both annoyed and worried there might be something else going on. When I contacted support again through my ticket they told me to "just keep waiting" so now I'm here.

I reinstalled the game yesterday but that hasn't seemed to solve anything. Are there any other suggestions people have on what to do? I want this character back without having to do something like a world transfer considering it was the one I started with and I have a lot of sentimental items and an FC house I'm in charge of.

This was the image I got on the crash a few days ago, now even this doesn't show up.
https://imgur.com/cYHPyOP