Ping from 110...to 250

[mostevil54]

I check other 2 games its completely normal...only ffxiv behave strangely. Quesstion : is it from my ISP / ffxiv problem ? i will include some image



Indonesian ISP : Biznet

[Kirika-]

Your hops #6, #7, and #8 are not doing very well.
You have dropped packets and jumps in Ping on those.
Basically, your ISP's hand-off to outside their network is not the greatest.

[mostevil54]

Normally its not like this..only this week start to happen, and other 2 online games just run fine with normal ping.

[mostevil54]

Your hops #6, #7, and #8 are not doing very well.
You have dropped packets and jumps in Ping on those.
Basically, your ISP's hand-off to outside their network is not the greatest.

Normally its not like this..only this week start to happen, and other 2 online games just run fine with normal ping.

[Kirika-]

Normally its not like this..only this week start to happen, and other 2 online games just run fine with normal ping.

Try doing a pingpath and tracert on the other game's servers, see if they also use the same ISP handoff hops.
You can provide the logs of the tests to your ISP, which will help them determine if it's something they can fix or to allow them to pass the information to the provider who is having issues.

Think of the internet like a huge street, road, and highway system.
If you need to get from your house to a house in another city, you can generally take several different routes to get there, and of those routes you may have different traffic conditions at different times and over all may take longer or shorter in time to use.
To go to a different city than above, a route and it's conditions may be completely different.
Along the way, you might get a report that there is an accident blocking the road many miles (kilometers) up ahead, so you decide to turn off and take a longer back road to get around it.
The accident blocks the flow of traffic, the alternate route increases the travel time.

The internet is just like that.

Like, to get from your computer to the FF14 server, there may be congestion along the way.
But to get from your computer to another game server, the route may be clear and fast.
An "accident" along the way may mean some of the data gets lost in the ping, basically a packet loss due to a piece of hardware/software failing.
The providers along the way may have to free up local resources by diverting your connect path to a different provider maybe in a different part of the world, basically a large increase in ping.


On the screen shots you uploaded, the second image shows Hops 7 and 8 with 100% packet loss. That means those two routers were basically not transmitting any of your data.
The Ping to those routers was also nearly 4 times as high as Hop 6. 250-ish ms = 1/4 second in time.

On your third screen shot, Hop 6 shows that one of the three packets sent didn't return, so a 33% loss.

Hops 5 and 6 are still within your ISP's network "biznetnetworks.com"
Hop 7 is a hand off to "hkix.net"
To me, it looks like Biznet and HKIX are having issue.

[mostevil54]

Try doing a pingpath and tracert on the other game's servers, see if they also use the same ISP handoff hops.
You can provide the logs of the tests to your ISP, which will help them determine if it's something they can fix or to allow them to pass the information to the provider who is having issues.

Think of the internet like a huge street, road, and highway system.
If you need to get from your house to a house in another city, you can generally take several different routes to get there, and of those routes you may have different traffic conditions at different times and over all may take longer or shorter in time to use.
To go to a different city than above, a route and it's conditions may be completely different.
Along the way, you might get a report that there is an accident blocking the road many miles (kilometers) up ahead, so you decide to turn off and take a longer back road to get around it.
The accident blocks the flow of traffic, the alternate route increases the travel time.

The internet is just like that.

Like, to get from your computer to the FF14 server, there may be congestion along the way.
But to get from your computer to another game server, the route may be clear and fast.
An "accident" along the way may mean some of the data gets lost in the ping, basically a packet loss due to a piece of hardware/software failing.
The providers along the way may have to free up local resources by diverting your connect path to a different provider maybe in a different part of the world, basically a large increase in ping.


On the screen shots you uploaded, the second image shows Hops 7 and 8 with 100% packet loss. That means those two routers were basically not transmitting any of your data.
The Ping to those routers was also nearly 4 times as high as Hop 6. 250-ish ms = 1/4 second in time.

On your third screen shot, Hop 6 shows that one of the three packets sent didn't return, so a 33% loss.

Hops 5 and 6 are still within your ISP's network "biznetnetworks.com"
Hop 7 is a hand off to "hkix.net"
To me, it looks like Biznet and HKIX are having issue.

Im actually already upload the pathping on the 1st screenshot, but here the newest result

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response to your concern. Were any updates or changes made to your network settings? Additionally, does this occur if you are connected directly to WiFi or are you connected directly to the router?

Thank you for visiting the final Fantasy XIV Technical Support Forums.

[mostevil54]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response to your concern. Were any updates or changes made to your network settings? Additionally, does this occur if you are connected directly to WiFi or are you connected directly to the router?

Thank you for visiting the final Fantasy XIV Technical Support Forums.

thank you moderator, somehow its fixed, its ISP problem. Thank you