Stuck in premanent loading screen when trying to veiw certain cutscenes

[YuKehtsu]

Frequency: Everytime with the affected cutscenes
World name: Coeurl
Character name: Yukitsu Rose
NPC name: Raubahn, Lalai, X'rhun Tia
Party or solo: Solo
Area and coordinates: The Fringes X:9.3 Y:11.3, Suthern Thanalan X:12.2 Y:22.5, Western La Noscea X:15.4 Y:34.7
Quest: Signed, Sealed, to Be Delivered - Level 60 main story quest in Stormblood, Shades of Shatotto - Level 60 Black mage job quest, A Vermilion Vendetta - Level 56 Red mage job quest
Steps:
1. Just talking the the NPC
2. Games fades to black to load the cutscene but it never does
3. Background noises of the area can still be heard. the loading circle continues spinning and pressing ESC brings up the skip cutscene option but clicking yes does nothing. The games does not crash or give and error message. The only way out is to close the game via the task manager and logging back in returns me to just before talking to the NPC

Game Version: Windows 10 Steam Version

The bug is currently affecting at least one story quest which is preventing me from completing Stormblood or starting Shadowbringer. The three quests I listed are all the currently affected ones I have found but there may be more I haven't found yet.
I have already tryed some suggested things like lowering my graphics settings and reinstalling the game, to no avail.

Connection Specs
- Type of internet connection/provider: Optic Fibre, BT
- Modem maker/model number: BT Smart Hub

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Yuki\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/11/13 17:53:13 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16344.656MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 24536.656MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.520GB SYSTEM_FREEDISC_SPACE 107.774GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.006GB SYSTEM_FREEDISC_SPACE 1923.339GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.412GB SYSTEM_FREEDISC_SPACE 706.408GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 570 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4076.027 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8172.328 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0349781.inf_amd64_c6d60d1b7fcef108\B349558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0349781.inf_amd64_c6d60d1b7fcef108\B349558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0349781.inf_amd64_c6d60d1b7fcef108\B349558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0349781.inf_amd64_c6d60d1b7fcef108\B349558\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15002.0061
SYSTEM_GRAPHICS_DRIVER_DATE 12/4/2019 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 570 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4076.027 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8172.328 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0349781.inf_amd64_c6d60d1b7fcef108\B349558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0349781.inf_amd64_c6d60d1b7fcef108\B349558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0349781.inf_amd64_c6d60d1b7fcef108\B349558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0349781.inf_amd64_c6d60d1b7fcef108\B349558\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15002.0061
SYSTEM_GRAPHICS_DRIVER_DATE 12/4/2019 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {76FD2FC5-28F2-45CC-9A27-EAB781DD5BCB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7560
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2015 00:00:00
SYSTEM_SOUND 4 - Acer K242HL (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {73D29C9A-DCBE-42CC-A974-99E5401EE53D}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0012
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/10/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {1ADCA390-36C7-11E9-8004444553540000}
SYSTEM_INPUT_NAME Pentablet HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04F3E050-DCAB-11E8-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04F3E050-DCAB-11E8-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04F3E050-DCAB-11E8-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04F3E050-DCAB-11E8-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1ADCF1B0-36C7-11E9-8007444553540000}
SYSTEM_INPUT_NAME Pentablet HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Mozilla Firefox
#general - Discord
Microsoft Text Input Application
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Steam\GameOverlayUI.exe 00000670
C:\Program Files (x86)\Steam\Steam.exe 00001B3C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000080C
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UplayWebCore.exe 000018E0
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\upc.exe 00001B14
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00001910
C:\Program Files\Mozilla Firefox\firefox.exe 00002898
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000019B0
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C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.36.6003.0_x64__8wekyb3d8bbwe\GameBar.exe 000026CC
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C:\Users\Yuki\AppData\Local\Discord\app-0.0.305\Discord.exe 00001CD4
C:\WINDOWS\Explorer.EXE 00001480
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C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000017F4
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000016C8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000BFC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001FB8
C:\WINDOWS\system32\DllHost.exe 000003AC
C:\WINDOWS\system32\sihost.exe 00000B94
C:\WINDOWS\system32\svchost.exe 00001C50
C:\WINDOWS\system32\taskhostw.exe 000002E8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001EB0
C:\Windows\System32\RuntimeBroker.exe 00002AA8
C:\Windows\System32\SecurityHealthHost.exe 00000B8C
C:\Windows\System32\TiltWheelMouse.exe 00001648
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001F6C
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001F04
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Browser Information
- Name and version of the browser currently in-use: Firefox 71.0

------------------------------------------------------

[YuKehtsu]

This has been fixed.
It required a reinstall where you need to clear all the FFXIV files from My Documents before reinstalling.
After that the cutscene played and I can continue with the story.