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  1. #1
    Player
    Zumbo_Prime's Avatar
    Join Date
    Jan 2020
    Posts
    3
    Character
    Leih Tayuun
    World
    Famfrit
    Main Class
    Bard Lv 80

    PC locking when game loads while youtube playing

    New thread with additional information underlined since old one was locked and I have no way to ask for it to be unlocked.

    Issue: My entire system often soft-locks when I try and start the game or load into the game while Youtube videos are playing. In the main menu and once the game loads this issue does not occur. The only solution is to restart the system with physical buttons on the case or remove power to the system. I can get around this issue by closing any video tabs, but it is extremely obnoxious. The issue does not occur when youtube is not playing. The only change I can remember that was near the same time is the forced update of the game launcher.

    Symptoms:
    - The game freezes
    - The video freezes but continues audio
    - I can move the mouse and it changes shape depending what I hover over, but I cannot interact with anything
    - Sometimes youtube videos on left monitor will freeze (while audio continues) for short periods while the game is active on the right

    Troubleshooting:
    - Key combinations (e.g. alt+f4, ctrl+alt+del) are non-responsive.
    - Radeon driver 20.1.1 (current)
    - Radeon driver 19.1.12 (older)
    - Borderless fullscreen and fullscreeen
    - Overclocking CPU and GPU
    - Returning CPU and GPU to stock speeds

    System Specs:
    OS: Window 10 Pro 64-bit Build 18362
    CPU: Ryzen 7 1700 @ 3.2Ghz (stock speed)
    CPU cooler: Wraith Spire (stock)
    Motherboard: B350 Gaming Pro Carbon
    GPU: RX 5700 XT Sapphire Nitro+ 8GB @ stock speed
    RAM: 16GB Gskill Ripjaws DDR4
    PSU: EVGA 850 G2L
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  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    The thread you created before seems to be open now. If you had trouble posting on it before, we apologize for the inconvenience. Please continue support with in the previous thread. This will be moved to 'Closed Concerns' to avoid confusion.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)