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  1. #1
    Player
    Lauront's Avatar
    Join Date
    Jul 2015
    Location
    Amaurot
    Posts
    4,449
    Character
    Tristain Archambeau
    World
    Cerberus
    Main Class
    Black Mage Lv 90

    Frequent DX11 crashes

    Hi - I've been getting the error shown below several times now, usually preceded by a slight crackling sound effect. Seems to come up a lot when shifting between menus or during sudden shifts of perspective in the game.



    I've been experiencing similar crashes with another game as well so I suspect they may be suffering from the same issue, but that one doesn't specify what the cause of the crash is - it just happens in exactly the same way. It became a lot more frequent in XIV as of 5.11.

    Any ideas on how to resolve the issue?

    Diagnostic report from the FFXIV tool below -


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\morag\OneDrive\My Documents
    FINAL FANTASY XIV - A Realm Reborn D:\Games\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i7-7740X CPU @ 4.30GHz (8 CPUs), ~4.3GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 0802
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16308.391MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 26036.391MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.606GB SYSTEM_FREEDISC_SPACE 69.113GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 627.175GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 11127.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8154.195 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 4096 x 2160 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4166
    SYSTEM_GRAPHICS_DRIVER_DATE 12/6/2019 00:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {64632586-BDDC-42C7-9CF0-1109ECC6DF41}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8210
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/11/2017 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {5B6111AE-7FD6-4632-81FA-D015E4AF1A63}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8210
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/11/2017 00:00:00
    SYSTEM_SOUND XG2700 SERIES (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {800233E3-A7C9-4BF2-BB6C-74802E389CB9}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {720DB7D0-B739-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Razer Naga Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {720DB7D0-B739-11E7-8003444553540000}
    SYSTEM_INPUT_NAME Razer Naga Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {720DB7D0-B739-11E7-8002444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {721001C0-B739-11E7-8004444553540000}
    SYSTEM_INPUT_NAME Razer Naga Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {721B4C60-B739-11E7-8007444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {721B4C60-B739-11E7-8008444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {721DBD60-B739-11E7-8009444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {721001C0-B739-11E7-8006444553540000}
    SYSTEM_INPUT_NAME AURA Custom Human interface
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {721001C0-B739-11E7-8005444553540000}
    SYSTEM_INPUT_NAME Razer Naga Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    @Dravus - Discord
    Pantheon: Rise of the Fallen - YouTube
    Technical Support - Google Chrome
    File Explorer
    Microsoft Text Input Application
    Settings
    Settings
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Calculator
    Calculator
    NVIDIA GeForce Overlay


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Pillars of Eternity II: Deadfire - Fig - Mātakau
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    Heroes of Might and Magic V
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    Disciples 2 - Dark Prophecy and Gallean's Return
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    Pillars of Eternity II: Deadfire - Fig - Pet Wurm
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    Divinity: Original Sin 2 - Companion: Sir Lora the Squirrel
    Pillars of Eternity II: Deadfire - Explorer's Pack - Tricorn Hat
    Tower of Time
    Diablo
    SpellForce 3
    Pillars of Eternity II: Deadfire - Fig - Cloak of the Obsidian Order
    Majesty 2 Collection
    Afterlife
    Trine 3: Artifacts of Power
    SpellForce 3 - Soul Harvest
    The Age of Decadence
    Divinity: Original Sin Enhanced Edition
    Sorcerer King
    Tales of Maj'Eyal: Embers of Rage
    Caesar IV
    Sid Meier's Civilization III Complete
    Divinity: Original Sin 2
    Pillars of Eternity II: Deadfire - Rum Runner's Pack
    Emperor - Rise of the Middle Kingdom
    Pillars of Eternity II: Deadfire - Korean Localization
    Frostpunk
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    Pillars of Eternity II: Deadfire - Prize Crew
    Pillars of Eternity II: Deadfire - Deck of Many Things
    Pillars of Eternity II: Deadfire - Beard & Hair Pack
    Pillars of Eternity II: Deadfire
    Prodigy Tactics
    Pillars of Eternity II: Deadfire - The Forgotten Sanctum
    SpellForce 3 Digital Extras
    Pillars of Eternity II: Deadfire - The Beast of Winter
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    Pillars of Eternity II: Deadfire - Explorer's Pack - Pet Cosmo
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    KeyScrambler
    BioWare Premium Module: Neverwinter Nights(TM) Kingmaker
    Notepad++ (32-bit x86)
    OpenAL
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    stunnel installed for AllUsers
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    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
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    Burst Wallet version 0.3.11
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
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    Ledger Wallet Ripple version 1.0.3
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    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft SQL Server Compact 3.5 SP2 ENU
    Hi-Rez Studios Games
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    Google Update Helper
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    pCloud Drive
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.14.26429
    Microsoft Visual C++ 2005 Redistributable
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    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.14.26429
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
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    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Asus Sonic Studio 3
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    REALTEK Bluetooth Filter Driver
    Dungeons and Dragons Anthology: The Master Collection
    Apple Software Update
    Adobe Acrobat Reader DC
    Cisco LEAP Module
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    ASUS(R) Intel(R) Extreme Tuning Utility
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Apple Application Support (32-bit)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Kaspersky Secure Connection
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    Dragon Age II
    ASUS(R) Intel(R) Extreme Tuning Utility
    pCloud Drive
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    ViewSonic Windows 8 and 10 64bit Signed Files
    Tukui Client
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    Mozilla Firefox 69.0 (x64 en-GB)
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    Microsoft Office 365 - en-us
    OpenVPN 2.4.3.2-blackvpn
    Intel(R) Network Connections 22.4.16.0
    Disciples III: Reincarnation
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    Grand Ages: Rome
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    Total War: WARHAMMER II
    The Chronicles of Dragon Wing - Reborn
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    Two Worlds II HD - Call of the Tenebrae
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    Sid Meier's Civilization: Beyond Earth
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    SpellForce 3 Beta
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    Sid Meier's Civilization V
    TAP-Windows 9.21.2
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    AudioCaptureNotificationConfigurator
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    Canon MP495 series MP Drivers
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    ProductDaemonSetup
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    NahimicSettingsConfigurator
    Intel(R) Rapid Storage Technology
    ProfileSwitcherCleanup
    iCloud
    ApoDispatchConfigurator
    Bonjour
    GOG.com Heretic Kingdoms
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    HoMM III Compatibility Database
    Intel(R) Rapid Storage Technology
    Apple Mobile Device Support
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    Office 16 Click-to-Run Licensing Component
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    GOG.com Tzar
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    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
    NVIDIA Ansel
    NVIDIA Control Panel 441.66
    NVIDIA Graphics Driver 441.66
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    NVIDIA Optimus Update 38.0.4.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.4.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.21
    NVIDIA Install Application
    NVIDIA ABHub
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    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
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    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.2.34
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    GOG.com Warlords Battlecry 3
    Apple Application Support (64-bit)
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft SQL Server Compact 3.5 SP2 x64 ENU
    SonicMapperConfigurator
    Update for Windows 10 for x64-based Systems (KB4023057)
    Node.js
    iTunes


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 00003D84
    C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe 00005C58
    C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleIEDAV.exe 00001AF0
    C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe 00003564
    C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe 00004038
    C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudPhotos.exe 00005094
    C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 00004D64
    C:\Program Files (x86)\GOG Galaxy\GOG Galaxy Notifications Renderer.exe 00003840
    C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe 0000422C
    C:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe 000005F8
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000018E8
    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Secure Connection 3.0\ksdeui.exe 00003520
    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 19.0.0\avpui.exe 00003A70
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00004E58
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00005128
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000056D0
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000050DC
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00004DA4
    C:\Program Files (x86)\Steam\Steam.exe 00004560
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000E88
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000023B4
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002BA0
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002E60
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003ACC
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003238
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000011C4
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002B98
    C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1910.0.0_x64__8wekyb3d8bbwe\Calculator.exe 000056C4
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19112.111.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003AE4
    C:\Program Files\iTunes\iTunesHelper.exe 0000436C
    C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe 000034F8
    C:\Users\morag\AppData\Local\Cisco\VideoGuardPlayer\VideoGuardMonitor\CiscoVideoGuardMonitor.exe 00001764
    C:\Users\morag\AppData\Local\Discord\app-0.0.305\Discord.exe 000016D4
    C:\Users\morag\AppData\Local\brave\app-0.19.70\Brave.exe 00004A3C
    C:\WINDOWS\Explorer.EXE 00003E10
    C:\WINDOWS\System32\svchost.exe 0000529C
    C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00004360
    C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002D74
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000C04
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000057B0
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000393C
    C:\WINDOWS\system32\ApplicationFrameHost.exe 0000149C
    C:\WINDOWS\system32\DllHost.exe 00005B60
    C:\WINDOWS\system32\MicrosoftEdgeSH.exe 000031A8
    C:\WINDOWS\system32\SettingSyncHost.exe 000011C8
    C:\WINDOWS\system32\backgroundTaskHost.exe 000023AC
    C:\WINDOWS\system32\browser_broker.exe 00003730
    C:\WINDOWS\system32\conhost.exe 000060C8
    C:\WINDOWS\system32\sihost.exe 00004A60
    C:\WINDOWS\system32\svchost.exe 00002724
    C:\WINDOWS\system32\taskhostw.exe 00004550
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004C8C
    C:\Windows\System32\CompPkgSrv.exe 00000590
    C:\Windows\System32\MicrosoftEdgeCP.exe 0000532C
    C:\Windows\System32\RuntimeBroker.exe 00003FAC
    C:\Windows\System32\SecurityHealthSystray.exe 00005CD8
    C:\Windows\System32\smartscreen.exe 0000403C
    D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00005040
    D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000023EC
    (3)
    Last edited by Lauront; 12-31-2019 at 11:27 PM.
    When the game's story becomes self-aware:


  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

    You mentioned crashes in other games, did these start happening at the same time as the crashes in XIV?

    What have you tried so far in order to alleviate the issue?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)

  3. #3
    Player
    Lauront's Avatar
    Join Date
    Jul 2015
    Location
    Amaurot
    Posts
    4,449
    Character
    Tristain Archambeau
    World
    Cerberus
    Main Class
    Black Mage Lv 90
    Sorry, I forgot to check this thread again. I basically looked into it a bit through the event log of the PC and it came up that this was a TDR error, showing the following message: Display driver nvlddmkm stopped responding and has successfully recovered.

    So, I removed the drivers using a program called DDU and reinstalled them in safe mode, and also adjusted the fan speeds to be a bit higher, and this seems to have alleviated the error. I'll give it a few more days to make sure it's gone but for the other game that was affected, it no longer suffers from the issue.
    (0)
    When the game's story becomes self-aware: