ntdll.dll error; launcher will not launch

[Kirveskari]

Hi everyone,

After a couple weeks of trying I am about at the end of my rope with this problem. After rolling back a windows 10 update a few weeks ago that caused issues unrelated to FFXIV (steam version) on my laptop, the game has been unable to launch. The launcher appears for a few seconds, then closes with no additional popup or warning. However, in event viewer, the following error is recorded:

Log Name: Application
Source: Application Error
Date: 2019-12-29 10:36:05 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-SKOU2GQ
Description:
Faulting application name: ffxivlauncher.exe, version: 1.0.0.0, time stamp: 0x5df72b6e
Faulting module name: ntdll.dll, version: 10.0.18362.387, time stamp: 0xa4208572
Exception code: 0xc0000005
Fault offset: 0x0003655b
Faulting process id: 0x1a24
Faulting application start time: 0x01d5be5dada569e8
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e2bbba27-f4af-4e05-b606-becb497a964d
Faulting package full name:
Faulting package-relative application ID:

Seeing that it is a ntdll.dll error, I've tried to follow the steps outlined in https://www.thewindowsclub.com/fix-n...ror-on-windows and https://www.lifewire.com/how-to-fix-...errors-2624474

As far as I can tell, all my drivers are up to date and my laptops memory is not damaged. Uninstalling and reinstalling ffxiv does not work. I've gone as far as doing a clean install of windows, but still get the same error. My desktop does not receive this error and runs FFXIV just fine, only my laptop. I suspect the problem is with my laptop only, I just don't know how to fix it, haha. A few years of no troubles with this laptop and its FFXIV install, or at least none I could fix, and now this.

My system specs are:

Model: Dell Inspiron 7559
OS: Microsoft Windows 10 Home Version 10.018363 Build 18363
Processor: Intel Core i5-6300HQ CPU @ 2.30 GHz, 2301 Mhz, 4 Core, 4 Logical Processors
RAM: 12GB
C drive is a 250GB SSD (OS and FFXIV installed here), D drive is a 1 TB HDD
Display: NVIDIA GeForce GTX 960M with 1 GB memory

If anyone has any experience with this sort of error I am open to anything at this point.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy Technical Support Forums.

Would you be able to provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.