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  1. #1
    Player
    Fym's Avatar
    Join Date
    Aug 2013
    Posts
    28
    Character
    Fem Cat
    World
    Excalibur
    Main Class
    Scholar Lv 80

    Unable to complete version check

    I am unable to launch the game. I am getting the following error:

    Unable to complete version check: 30410, 30607, 20459, 10009, 10019

    I tried deleting the game and reinstalling it, but it is not working. Please help!!



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Owner\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS 1002
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16319.590MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18751.590MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.969GB SYSTEM_FREEDISC_SPACE 166.592GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 630.995GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8088.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8159.795 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_77e6900053c33f6f\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4166
    SYSTEM_GRAPHICS_DRIVER_DATE 12/5/2019 14:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND VG245 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {9B9A848B-4759-486F-BEAF-EC0F8E2FECE8}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {312FE558-BEEB-4A6B-BA30-7B70468804DF}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8273
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/17/2017 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F95265C0-B5F2-11E8-8002444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F9568470-B5F2-11E8-8003444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F9568470-B5F2-11E8-8004444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F9576ED0-B5F2-11E8-8005444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F9515450-B5F2-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F95795E0-B5F2-11E8-8006444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F95795E0-B5F2-11E8-8007444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {F957BCF0-B5F2-11E8-8008444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Cannot run set up: runtime error abnormal program termination - Mozilla Firefox


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 32 NPAPI
    Microsoft OneDrive
    Razer Chroma SDK Core Components
    Razer Synapse
    Intel(R) Trusted Connect Services Client
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918
    Intel(R) Chipset Device Software
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23918
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23918
    Intel(R) Trusted Connect Service Client x86
    DTS Audio
    Windows 10 Update Assistant
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    ASUS MultiFrame
    Mozilla Firefox 71.0 (x64 en-US)
    Mozilla Maintenance Service
    Microsoft Office 365 - en-us
    Intel(R) Network Connections 22.9.16.0
    Intel(R) Management Engine Components
    UpdateAssistant
    Windows Setup Remediations (x64) (KB4023057)
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.23918
    Intel(R) Chipset Device Software
    Intel(R) Network Connections 22.9.16.0
    Office 15 Click-to-Run Licensing Component
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    NVIDIA Ansel
    NVIDIA Control Panel 441.66
    NVIDIA Graphics Driver 441.66
    NVIDIA GeForce Experience 3.20.2.34
    NVIDIA Optimus Update 38.0.4.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.4.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.21
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.2.34
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    64 Bit HP CIO Components Installer
    Intel(R) Trusted Connect Service Client x64
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23918
    Intel(R) Management Engine Driver
    Intel(R) ME UninstallLegacy
    Intel(R) Management Engine Components
    Update for Windows 10 for x64-based Systems (KB4023057)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\DTS, Inc\DTS Audio\APO3GUI.exe 00002E78
    C:\Program Files (x86)\Microsoft OneDrive\OneDrive.exe 00002D54
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002594
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002EA4
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001208
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000C5C
    C:\Program Files\Mozilla Firefox\firefox.exe 000017D4
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001AC8
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002CDC
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19112.111.0_x64__8wekyb3d8bbwe\YourPhone.exe 000023F8
    C:\WINDOWS\Explorer.EXE 0000181C
    C:\WINDOWS\System32\rundll32.exe 00000EF0
    C:\WINDOWS\System32\svchost.exe 00002864
    C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000025B4
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F4C
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001DFC
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000029B0
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00002700
    C:\WINDOWS\system32\DllHost.exe 0000030C
    C:\WINDOWS\system32\SettingSyncHost.exe 0000228C
    C:\WINDOWS\system32\conhost.exe 00002648
    C:\WINDOWS\system32\sihost.exe 00000AC8
    C:\WINDOWS\system32\svchost.exe 00001B70
    C:\WINDOWS\system32\taskhostw.exe 00000D84
    C:\Windows\System32\CompPkgSrv.exe 000003FC
    C:\Windows\System32\RuntimeBroker.exe 00001344
    C:\Windows\System32\SecurityHealthHost.exe 00001920
    C:\Windows\System32\SecurityHealthSystray.exe 00002C6C
    C:\Windows\System32\smartscreen.exe 00002C38
    (0)
    Last edited by Fym; 12-25-2019 at 01:31 PM.