Alencar,

The Garlond Goggles are a promotional item that was available during the launch of FINAL FANTASY XIV, as a pack-in code with the standard edition of the game, as others have mentioned in this thread. If you purchased from any retailer, including the Game Store linked on the SQUARE ENIX Website, and did not receive something that was to be included in your order, you would need to contact the retailer that failed to provide what was advertised. Even though the store is offered on the SQUARE ENIX Website, it is not managed by SQUARE ENIX (as we do not sell our titles directly to the public).

Support for the SQUARE ENIX Online Store is offered here

However, as this thread is not related to an actual technical issue with FINAL FANTASY XIV itself, we’ve gone ahead and closed it. Please keep in mind that this forum is only for technical issues with FINAL FANTASY XIV itself, and not unrelated issues.