Hi, I just bought Final Fantasy XIV from the square enix store. On the game description on the square enix store it says "Includes the in-game Garlond Goggles as a bonus item", but i did not get a code for the bonus item. I wrote to the support from the link on the square enix store and their final answer was they couldn´t help me with my problem and I should write to the support from the square enix page so square enix could help me. I wrote to the support from the link an the square enix page and they said they could not help me and I should write to the support on the square enix store link.
So as you can see both the support at square enix and at square enix store says they can´t help me and I should write to the other one.
Since I have alredy written to both of them and they don´t do anything to help I would like to know if someone else had the same probrem and if someone knows what I should do to receive the code to activate the bonus item the square enix store page says I would receive with the game.