Game crashes around too many players

[YukineOshiga]

Whenever I go somewhere in game and there's more than a handful of other players in the same area, the game crashes with a fit of errors.



The list of errors in the messages are:
ffxiv_dx11.exe+11BDF88
ffxiv_dx11.exe+11C057E
ffxiv_dx11.exe+11C3045
ffxiv_dx11.exe+47769C
ffxiv_dx11.exe+1B6892
ffxiv_dx11.exe+128D449
KERNEL32.DLL+17BD4
ntdll.dll+6CED1
ffxiv_dx11.exe+12470A4
ffxiv_dx11.exe+11C3059
ffxiv_dx11.exe+47769C
ffxiv_dx11.exe+1B6892
ffxiv_dx11.exe+128D449
KERNEL32.DLL+17BD4
ntdll.dll+6CED1
ffxiv_dx11.exe+11BDF88
ffxiv_dx11.exe+11C057E
ffxiv_dx11.exe+11C3045
ffxiv_dx11.exe+47769C
ffxiv_dx11.exe+1B6829
ffxiv_dx11.exe+128D449
KERNEL32.DLL+17BD4
ntdll.dll+6CED1
ffxiv_dx11.exe+1247090
ffxiv_dx11.exe+11C3059
ffxiv_dx11.exe+47769C
ffxiv_dx11.exe+1B6892
ffxiv_dx11.exe+128D449
KERNEL32.DLL+17BD4
ntdll.dll+6CED1
ffxiv_dx11.exe+1F6085
ffxiv_dx11.exe+30EEED
ffxiv_dx11.exe+1F5D1F
ffxiv_dx11.exe+3234ED
ffxiv_dx11.exe+1B6892
ffxiv_dx11.exe+128D449
KERNEL32.DLL+17BD4
ntdll.dll+6CED1
ffxiv_dx11.exe+1DC8D0
ffxiv_dx11.exe+1DB683
ffxiv_dx11.exe+1DC750
ffxiv_dx11.exe+1BDE17
ffxiv_dx11.exe+1BC4E0
ffxiv_dx11.exe+1B6892
ffxiv_dx11.exe+128D449
KERNEL32.DLL+17BD4

What I've done to fix it:
I tried windowed and full screen modes (I get no error messages in fullscreen, just closes itself with no error codes given)
Turned off Steam Overlay
Updated graphics driver to the version released on the 18th (yesterday)
Reinstalled the game
Reinstalled Windows
Replaced kernel32.dll
Replaced ntdll.dll



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Suenseyren\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS Award Modular BIOS v6.00PG
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16365.551MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19309.551MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.664GB SYSTEM_FREEDISC_SPACE 754.351GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 590 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY10
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8172.027 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8182.775 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0349841.inf_amd64_01bbb629805d901e\B349895\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0349841.inf_amd64_01bbb629805d901e\B349895\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0349841.inf_amd64_01bbb629805d901e\B349895\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0349841.inf_amd64_01bbb629805d901e\B349895\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15003.5016
SYSTEM_GRAPHICS_DRIVER_DATE 12/15/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {3AC95827-71D2-45ED-A8F4-720568ECDD61}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND 6 - S271HL (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {77B4530B-23FC-41F7-89F4-034D4FFDB495}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0012
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/10/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F93E89BE-D124-412D-8451-E27576A57299}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {97C6E6B0-1EFF-11EA-8001444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {97CC3DE0-1EFF-11EA-8003444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {97CC8C00-1EFF-11EA-8004444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {97CCB310-1EFF-11EA-8005444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {97C8BB70-1EFF-11EA-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {97CD2840-1EFF-11EA-8006444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {97CD4F50-1EFF-11EA-8007444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {97CD7660-1EFF-11EA-8008444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV Support Center - Google Chrome
Activity - Discord
ffxiv-error - Paint
Microsoft Text Input Application
Microsoft Store
Microsoft Store
Settings
Settings
Microsoft Edge
Microsoft Edge
Microsoft Edge
Spotify Free


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Steam
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
AMD Settings
7-Zip 19.00 (x64)
AMD Software
FINAL FANTASY XIV Online
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Branding64
AMD User Experience Program Installer
FFXIV TexTools
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
AMD WVR64
AMD Settings


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001FEC
C:\Program Files (x86)\Steam\Steam.exe 000022E4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001FE4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000450
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000029B0
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00001744
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 000023C8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000179C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000025E8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19081.22010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001480
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11912.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002DD0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.36.6003.0_x64__8wekyb3d8bbwe\GameBar.exe 00001E4C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.36.6003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 0000174C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19111.85.0_x64__8wekyb3d8bbwe\YourPhone.exe 00000BBC
C:\Users\Suenseyren\AppData\Local\Discord\app-0.0.305\Discord.exe 0000170C
C:\Users\Suenseyren\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002270
C:\Users\Suenseyren\AppData\Roaming\Spotify\Spotify.exe 0000052C
C:\WINDOWS\Explorer.EXE 000016A4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001E28
C:\WINDOWS\system32\DllHost.exe 00000984
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002590
C:\WINDOWS\system32\SettingSyncHost.exe 00002B38
C:\WINDOWS\system32\backgroundTaskHost.exe 00001A10
C:\WINDOWS\system32\browser_broker.exe 00003264
C:\WINDOWS\system32\mspaint.exe 00001C1C
C:\WINDOWS\system32\sihost.exe 00002210
C:\WINDOWS\system32\svchost.exe 00002168
C:\WINDOWS\system32\taskhostw.exe 00000E24
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002FB8
C:\Windows\System32\MicrosoftEdgeCP.exe 00001C30
C:\Windows\System32\RuntimeBroker.exe 000006FC
C:\Windows\System32\SecurityHealthSystray.exe 0000238C
C:\Windows\System32\TiltWheelMouse.exe 00001EB8
C:\Windows\System32\smartscreen.exe 00003150
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003104
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000033FC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000DF8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001EA8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000031C

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Could you try doing a cleanboot? To perform a clean boot for Windows 8/10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[YukineOshiga]

I tried this and disabled everything in the start-up tab, and it still crashed as soon as I logged in to Gridania.

[Einmimiria]

Thank you for the reply YukineOshiga.

To clarify, when you reinstalled the game, did you delete the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV)?

Additionally, make sure any unnecessary programs are closed and all overlays are disabled.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.